Imperial Services

"I believe I have serviced this customer in the past I wish she would have called me instead of giving me a C rating. I did a fine job it seems like most people only put negative comments on this forum. I ONLY reccomend what needs to be done. % 80 of jobs we go to need some additional repair And if so we tell them. We don't force anyone to do anything we don't scare anyone into doing anything we just inform them if they want is to do it we do it. We ALWAYS tell them that if they want to get estamites to please do so. All in all I think 4 complaints over a decade isn't all that bad we have an A resting with the BBB and are accredited members as well. Every single home we go into we could find a necessary repair. It's just a matter if the customer wants us to do it. We have never had our work questioned. Almost every homeowner neglects maintaining the dryer vent Anyone who has it cleaned regularly I can assure you would not need any type of repair"

"There is no way he saw a pipe kit with an elbow ,sleeve and connect kit for $14,He saw a flex pipe for $14 As far as soliciting to clean the air ducts. What's wrong with that We always tell our customers other Services we offer. If the customer would have called me I would have easily explained What a full pipe kit consists of. Unfortunately this is just another case of someone Just jumping the gun. People should reach out to a company with any concerns they have (to give the company A chant to discuss a situation). But that didn't harm and now due to a customer not having complete Details They form an opinion that is not accurate. If a customer is on doubt @ a product or service they MUSTy Contact the company first. That's the fair way to do it. Then base their decision based on the response They receive. It's not right!!!!"

"I am very surprised by this customers comments....We did a great job for him and he NEVER said anything to me regarding his concerns mentioned in his report...Each time we went to his home it was for a different purpose when the techs are at someones home, and there is a repair needed we ALWAYS tell the customer if its a repair that we are able to take care of , i will always do it at a lesser cost while i am there (doesnt that make sense) the gas cost alone is tremendous!!!!!! as far as the customer questioning the work we recomended .we always go out of our way to explain to someone exactly what is needed ......and if the customer can gain access to the area where the job is we ALWAYS have them look everything over , and explain step by step the process... no matter how small or how large the repair may be.... as far as the sanitizing goes that is done at the vent in plain view with a machine that is very loud ,that sprays a fog into each and every duct one at a time ...in summing up this situation i feel that if a customer has any concern they should call me to discuss it ....that never happened the home was built in 1999 they NEVER had anyone clean the ducts in that time....(12-13 years) so to find that there was a repair needed isnt so far fetched we did a great job .....for the customer to say he felt scammed or he thought something might be fishy is his feeling (again that was NEVER brought to my attention) if it were- i probably would have passed on the job or recomended a second opinion !!!! the bottom line is that the job was done %100 the work is guaranteed and i wish this would have been brought to my attention everything in our homes need to be maintained regularly....."