Horizon Pool & Patio
About us
Horizon Pool and Patio is a family owned and operated business. Faithfully serving the Western communities of Palm Beach County for over 26 years. We are the local experts for ALL your pool and patio needs.
Business highlights
40 years of experience
Services we offer
All Aspects of Pool and Spa Repairs, Heat Pumps and Solar Pool Heating, Pool Automation, Pool Cleaners, Pool Lessons and Inspections, Pool Maintenance (Residential and Commercial), Pool Renovations and Resurfacing, Pumps and Filters, Retail Pool Supply Store providing expert pool water analysis and recommendations.
Accepted Payment Methods
- CreditCard
Reviews
3.923 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 61% | ||
| 9% | ||
| 4% | ||
| 9% | ||
| 17% |
Showing 1-23 of 23 reviews
Pamela W.
Oct 2022
The service and advice were exceptional. I recommend this company as we are thrilled with the job they did.
Jerome P.
May 2020
Good
David B.
Jul 2018
I was very disappointed in the poor quality of Horizon’s work. The company was hired to install and program a circuit board, but left the job site without ensuring the work was completed. I immediately fired Horizon after followup discussions with the tech and the manufacturer. A factory-authorized tech from another company completed the job, and informed me that the board wasn’t programmed correctly. In the future, I may reconsider Horizon if the owners are able to demonstrate that their techs are adequately trained and supervised.
Richard S.
Apr 2017
Horizon did a complete remodel of my aging pool and the results were stunning. The owner and staff made the project painless and provided much needed creative ideas. Horizon has been a keystone in the Wellington community and should definitely be considered for your pool and spa needs.
Response from Horizon Pool & Patio
"Thank you so much for the great review [Member Name Removed]! We love helping our customers transform their pools into a beautiful backyard oasis. So glad that you are happy with the outcome!"
George W.
Feb 2017
Their process was well thought out, and proceeded in a timely, efficient manner. They were punctual, professional, and cleaned up thoroughly after each phase. The team made some good suggestions, and were quite responsive when I asked to add services to the original request. The finished product looks great...like new, and the new side jets create much improved excellent water circulation. This is the second time Horizon has resurfaced our pool. The fist job lasted over 10 years, and made it an easy choice to bring them back. The staff has been very helpful in getting the pool back into great swimming condition. I would highly recommend Horizon for resurfacing and other pool maintenance and remodel projects.
Jaime K.
Oct 2016
When we had our home inspected initially (2014) we were recommended to use Horizon for the inspection. Chuck Grove did a great job with the inspection and because of that we used them to drain and acid wash the entire pool when we first moved in. Jake one of the technicians at the time (he is no longer employed here or so I've been told), did the acid wash. The pool looked amazing, I asked him to also replace all of the burnt out light bulbs while the pool was drained. We never really inspected his work but when our pool maintenance guy came out he noticed the spa which is attached to the pool was not acid washed, also the light fixtures were not reattached and 2 of the 3 were hanging out of the side of the pool. The lights were an easy fix and a little muriatic acid directly in the spa seemed to help, so we never complained. Soon after we settled in one of our pumps broke and we called Horizon out again to replace it. The technician installed the pump while we were away at work. The pump is functional and what we asked for, but obviously our pipes are set a little high so the new pump couldn't sit comfortably on the ground. The technician had taken a piece of pressed wood board and slid it under the pump so it was at the proper height. Again an easy fix as we replaced it with a cement block. Finally, more recently, we had our fountains not functioning well, we assumed it was a faulty check valve and our heater kept over heating and throwing up and error code. We should have chosen another company, but being busy and knowing these guys knew our weird set up for the spa pump, we called them to come out and diagnose our issues. We placed a call on a Saturday and they said they would get someone out in the next week. No show and no call for the entire week. The following week I was lucky enough to be at home when the technician finally did show up. He said he couldn't figure out our pipes and would have to get their "engineer" out here to figure it out, so he offered no solution to our fountains. I told him I would like to have one of the check valves replaced and hopefully that would remedy our issue, he agreed. The heater he turned on and said "it's working just fine". I told him he had to wait a few minutes before it would read some outrageous temperature and throw up an error code. As soon as the error code popped up he said "the thermostat is bad". He left and said he would call and give me a quote. He literally was at my home no more than 10 minutes and flipped only one switch. I waited over a week and a half for a quote. In the mean time I had called someone that came highly recommended. They came out and did a thorough evaluation of all the issues. Come to find out our fuel line was clogged in the heater and changing the valve out definitely fixed our fountain issues. In the technician's "estimate" message he left me (while I was out of the country on vacation) he said he would call back and see about scheduling. He never did call back. Here we are about 2 months out from our initial call and I get a bill for $85 service call. The only service he provided was turning on the heater and pronouncing it working until I made him wait a few minutes for it to act up. I would have let it all go and not divulge all the incomplete jobs if I hadn't gotten a bill for the shoddiest service call ever. I will pay the bill of course, but will never call Horizon again for anything and I surely wouldn't recommend them. Chuck Grove though...very nice man, wish the whole company was more like him. Dates and costs are estimated as our phones don't have records that far back.
Pamela S.
Jul 2016
unknown
Pamela S.
Jul 2016
unknown
Pattie C.
Feb 2016
Jason cleans my pool weekly. John Kenbeek, the service manager, came out and spoke to me about a pool cleaner that was not working properly that I had purchased recently from Horizon Pools. He took it in for maintenance. He also quoted me to replace the light in my pool and sent another guy out today to work up an estimate on some other repairs needed. Very professional and responsive.
Jeff C.
Oct 2015
Appointment was made for Monday between 3 and 6 pm. I don't recall the exact date but early Sept. No call No show. Called office the next morning and was told that the technician would call me soon. Received call within 15 mins. and was told that they had him covered up with work and he wouldn"t be able to get to me today either but would be here Wed. morning. No explanation why I wasn't informed by either him or the office. Technician showed up Wed morning and looked at my hot tub and asked if I had a square drive to extract the screws for the panel because he didn't know if he had one. He did have one and proceeded to open the hot tub. After opening the panel and observing the pump, he turned it on and said I had a bad impeller, which I already knew since it wasn't pumping water. He spent the next 1/2 hour taking pictures and on the phone with I presume the parts house. I had to leave do to a doctors appointment, but my wife was told he would get back to me with an estimate tomorrow. He called on Friday morning, not Thursday, and quoted me a price of $600.00 to replace the pump, 400.00 for the pump and 200.00 for labor. I said that was too much and I would have to do something else. I replaced it myself in 15 mins with a pump I ordered online for 365.00. I am not complaining about the price because I realize markups are added but $200.00 for 15 mins labor is a bit high. I have received a bill for the $85.00 service call and I will pay but maybe I should bill them for my time waiting all afternoon for a no show no call appointment. My major complaint is the missed appointment and no communications.
Elliot L.
Feb 2015
Called to arrange for estimate. Owner, Chuck Grove came at appointed time, gave me good advice on what needed to be done ( I had already researched on web and had spoken to a few other providers), and gave me a detailed written estimate and full description of what would be done and an approximate schedule. Very professional. Prices were very good too. I decided to go ahead and we scheduled the work. Everything was done when scheduled and done well. During the process I called with a few questions and got a call back from Chuck with the answers within a business day. At completion there was one minor issue which I called Chuck about and it was resolved within 2 days. Very professional and satisfactory job at a very good price and I would not hesitate to use Horizon again or to recommend them to anyone.
Deborah C.
Sep 2014
I've only used them one time and they were reliable. They came out when they said and they finished when they said. They are no longer in my service area and they charge.
Response from Horizon Pool & Patio
"The person posting this review is not a customer of our company. The address they provided is not in our service area and the name is not on our customer list. Please provide us with more information so that we can respond if necessary, or remove this review if it was posted to our company in error. Thank you"
Janet R.
Oct 2013
Everyone I encountered from the time I placed the call to the technicians was a positive experience. They were highly responsive and punctual and courteous while doing the work. There seemed to be good communication and oversight among the employees which was reassuring. Once all the work was done, we had some questions about the newly installed heater. Chuck (president) was willing to come by and go over things so we felt comfortable working the pumps and the heater. We appreciate his time and the hard work his staff showed throughout the installation process. Highly recommended!
Tim T.
Jun 2013
They were responsive and did everything that we had wanted. Everything went well.
Jennifer B.
Apr 2013
I cleaned my pool as a young man growing up in South Florida. It was one of my chores growing up. I also cleaned my personal pool and ndash; the same one I hired them to clean - for the last 10 years. I am at a point in my life where I don't want to clean the pool anymore and would rather pay someone to do it so I can spend the time with my wife and kids. I hired these guys and problems started almost immediately. Suddenly, the pump broke and I paid them to replace it. Then something else would break and ndash; and I would pay them to replace it. Then my saltwater system broke and they wanted over $1200 to replace it an I said no way and ndash; just go back to chlorine - which they did. I have a vinyl lined pool which they were well aware of and I had replaced the liner a year or two ago (prior to hiring them) and ndash; at a cost of $3,500. The guy they sent to clean it, who they said every time I called to say my pool was still green, was the best guy they had, ripped my liner not once but TWICE! They then sent their repair guys they knew to come and evaluate and fix it and ndash; at a cost of $350!!! I paid $350 for a tear in my $3,500 liner that they tore and they did not reimburse me for it. In fact they denied they even did it. Then just two or three weeks later and ndash; they guy ripped another spot!!! The company they hired said it was from EXCESSIVE BRUSHING! Nothing we did (we did not clean it and it was winter so too cold for us to swim!). Absolutely the worst pool company I could deal with and THE POOL WAS STILL GREEN OFTEN!!!!!
Response from Horizon Pool & Patio
"[member name removed] has also written a complaint to the Better Business Bureau, which we have successfully defended, Case #90192934. We have been BBB members for over 20 years and are proud to maintain an A+ rating. We have been in business for 28 years, and provide monthly service to over 800 pools in the Western Communities. We started weekly maintenance on this pool on 7/1/2011, and with the exception of some vacation time, the same technician serviced this pool the entire time, about 85 visits, using the same procedure each time. This technician has been with us for six years, and is a Certified Pool Operator. When we started service, the pool's vinyl liner was discolored and had wrinkles in it. We have since found out that this liner was installed in 2007. The pool developed a leak, and, since we do not repair liners, we suggested that the owner contact A Leak Solution to locate and fix the leak. They found and patched a tear at the bottom step. A few weeks later the pool started leaking again. We called A Leak Solution and asked them to go back. They found a new, second tear at the bottom step and patched it as well. Contrary to [member name removed] complaint, we did not replace his pump. On 2/24/12, we put a new shaft seal on his existing pump for a total charge of $101.23. We also diagnosed a problem with his salt chlorinator on 8/7/12 and determined it had a bad PC board. We quoted replacement, but he did not want it fixed. We terminated our work with [member name removed] on 3/11/13."
Ron D.
Apr 2013
They come weekly as agreed . Technician is very neat . They always send me a report on work performed . When I have called the office they are very courteous .
Mary S.
Apr 2013
We have had very good results in the past. They have always been reasonable in their costs compared to others. I think they go above and beyond in making sure you are satisfied with the plan and understanding what the choices are. They are currently working on a major pool renovation for us.
Mary P.
Apr 2013
They are good! They always showed up and if you had a problem, they came promptly.
Jo-Ann D.
Apr 2013
I have enjoyed having them work for me very much. They give me great service are there when they are supposed to be. They are a great business! When you go in the store, they are pleasant and helpful. They are also very supportive of the community and sponsor fundraisers.
George B.
Apr 2013
They were always very attentive and quick to respond to any needs. Their prices are fair. They are a family owned, honest company. They are overall a very good company.
Tim T.
Mar 2013
Items installed and working well. Only concern was that they did not confirm the install date and time. Technician just showed up at the house. Luckily I had put the items on the screened lanai in preparation. I would have appreciated a call to say that the tech was on-site and was it ok to do the work. I prefer to be home when someone is working on my house so the work can be reviewed and any adjustments, additional work and costs can be discussed at that time.
Could have just been a miscommunication but you never can tell these days. If the tech had broken something or installed something incorrectly, who's to know. Turned out ok so I guess I was lucky.
Overall experience was ok.
Could have just been a miscommunication but you never can tell these days. If the tech had broken something or installed something incorrectly, who's to know. Turned out ok so I guess I was lucky.
Overall experience was ok.
TaRhonda H.
Jul 2012
After purchasing my home, I contacted Horizon Pool and Patio for a free estimate to install equipment, repair and service my pool. I needed my pool drained, acid wash and serviced for weekly pool service along with installing a new pool pump and filter. I spoke with Chuck Grove (the owner) and he scheduled an appointment to come out to my home to provide me with a free estimate. During the initial consultation, we discussed that the pool did not seem to have any plumbing or leaking issue due to the level of water within the pool. He explained to me all of the services they would provide and timeframe and answered all of the questions I had. I felt comfortable with him and decided to give Horizon Pool and Patio the job.
When a date was established to start the work, I explained to Chuck to drain the water behind my home where there was a open area, of which they did but they decided to drain the algae during the acid wash down the street of my neighborhood. I live in a gated community and this was totally unacceptable. When I got home that day, there was green algae flowing down the street. After receiving the first pool service, I explained to the technician that I noticed the water level was decreasing and it was not due to evaporation. He advised me that it could be one of the check valves and he would look at them the following visit. The following visit, this was not done and my water was continuing to decrease. It had now been two weeks since I had reported this issue to Dave and it had not been resolved; nor had anyone visited my home to look at it. My water level was continuing to decrease where I was losing about 3 inches a day.
I was under the assumption that checking the pool equipment, valves and etc..would be checked prior to filling a pool back up. After I kept getting the run around that someone was going to stop by my house and of course, no one showed up, I contacted another company for an equipment inspection. Per the inspection, the following was identified: 1) Leak at the water temperature sensor 2) Air leak pocket at suction side of pump and 3) Filter cartridge appeared to be used; not brand new.
I informed Chuck of these findings and that I would be canceling my pool service with his company. It appeared to be that his only concern was whether or not he was going to get paid. I am a business owner myself and if I knew I was losing a customer, I would want to clearly understand why my customer was dissatisfied and try to restore the relationship. I did not even receive an apology. I would never refer this company to anyone for pool service.
When a date was established to start the work, I explained to Chuck to drain the water behind my home where there was a open area, of which they did but they decided to drain the algae during the acid wash down the street of my neighborhood. I live in a gated community and this was totally unacceptable. When I got home that day, there was green algae flowing down the street. After receiving the first pool service, I explained to the technician that I noticed the water level was decreasing and it was not due to evaporation. He advised me that it could be one of the check valves and he would look at them the following visit. The following visit, this was not done and my water was continuing to decrease. It had now been two weeks since I had reported this issue to Dave and it had not been resolved; nor had anyone visited my home to look at it. My water level was continuing to decrease where I was losing about 3 inches a day.
I was under the assumption that checking the pool equipment, valves and etc..would be checked prior to filling a pool back up. After I kept getting the run around that someone was going to stop by my house and of course, no one showed up, I contacted another company for an equipment inspection. Per the inspection, the following was identified: 1) Leak at the water temperature sensor 2) Air leak pocket at suction side of pump and 3) Filter cartridge appeared to be used; not brand new.
I informed Chuck of these findings and that I would be canceling my pool service with his company. It appeared to be that his only concern was whether or not he was going to get paid. I am a business owner myself and if I knew I was losing a customer, I would want to clearly understand why my customer was dissatisfied and try to restore the relationship. I did not even receive an apology. I would never refer this company to anyone for pool service.
Response from Horizon Pool & Patio
"As the owner of Horizon, I would like to respond to the complaint from [member name removed]. First, this was a foreclosure property, late April, 2012, the pool was only partially full and the water was black with sludge and algae on the walls. All of the pool equipment: pump, filter, and heater were removed. All of the travertine pavers around the pool had been removed, so there was just dirt and gravel around the pool. We quoted to drain, clean and refill the pool and to reinstall all of the missing equipment. Selected portions of our quote were accepted. We drained the pool for the cleanup on 5/22/12. We are not permitted to drain pools into municipal sewers, so the water was drained within the property on the grass and swale out front. We carried buckets of trash and debris from the property but the algae filled water was pumped onto the property. All of the equipment was installed from 5/21 through 5/29 and the pool was put back in service 5/25. We did not give any guarantees regarding possible pool leaks since that would have been impossible to do. In order to determine if a pool leaks, we need a clean, clear pool with a fully operational pump and filter. The system would need to run for several days to determine if there was a leak. Once the pool was filled and operational, it was determined that there was a leak somewhere. We tried, to no avail, to explain to [member name removed] that leak checks could not be done prior to filling. We tried to get authorization for an extensive leak check when [member name removed] cancelled the pool service. We have been in business for 28 years and have over 800 maintenance accounts. We do over $500,000 per year in pool repairs. This was an unusual situation and I never personally met with [member name removed] and I don't think she really understood the procedures we were following."
Marilyn A.
Apr 2012
Horizon Pool was recommended by Cushing Pool. Got a great job from Cushing Pool but certainly not Horizon. Dave (Horizon Pool) came out promptly and gave us an estimate. He had to order the supplies before the job could be started. The supplies came and laid on our lawn for almost two weeks before he came out again after calling him repeatedly and not getting responses. The job took much longer than anticipated since Dave did not respond to phone calls and when he did call back to say he was coming on a given day, he did not always show up. He put a hole in our roof and it took several calls to have him come out to fix it. He said he fixed the problem - three times - yet we still have a leak. The pipes leading down from the roof are too close to the roof line so we cannot put in new gutters without him cutting the pipes. He said it's not a big problem and he would come out and cut it whenever we need to put in the new gutters. No surprise, he never responded to messages about it. I would not use this company for Pool Solar heating again. I would not recommend them to anyone for that type of work and I am very unhappy. I have no recourse it seems other than to suck it up. So having paid $3100.00 for the job, I still have to pay to fix the roof and to have the pipes cut. Also, the solar does not seem to be working properly currently.
Response from Horizon Pool & Patio
"I am a little confused at this report. The reason that the panels sat in the yard was the pool was under construction and there was not a big rush. Regarding the leak that they experienced on the roof, I went to the house several times to try and locate the leak. The customer let me inside the house to look up into the attic to locate the leak while running water down the roof. I was never able to locate any leak, I did, however reseal all the penetrations through the roof and asked the homeowner to call me if they still noticed any leaks. I never heard back from the customer. After I installed the solar system they asked if I would be able to come back out and move the pipes coming off the roof to allow for gutters. They gave me no time frame that this needed to be completed. I came out two weeks after and moved the pipes at no cost to the customer. Again this was after the job had been completed. We care greatly about custmer satifaction and do everything in our power to satifiy our customers, that is why we have been in business for over 28 years."
Licensing
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FAQ
Horizon Pool & Patio is currently rated 3.9 overall out of 5.
Horizon Pool & Patio accepts the following forms of payment: CreditCard
No, Horizon Pool & Patio does not offer free project estimates.
No, Horizon Pool & Patio does not offer eco-friendly accreditations.
No, Horizon Pool & Patio does not offer a senior discount.
No, Horizon Pool & Patio does not offer emergency services.
No, Horizon Pool & Patio does not offer warranties.