Founded 1985 • With Angi since August 2010
Service Provider Response
Thank you so much for the great review [Member Name Removed]! We love helping our customers transform their pools into a beautiful backyard oasis. So glad that you are happy with the outcome!Service Provider Response
The person posting this review is not a customer of our company. The address they provided is not in our service area and the name is not on our customer list. Please provide us with more information so that we can respond if necessary, or remove this review if it was posted to our company in error. Thank youService Provider Response
[member name removed] has also written a complaint to the Better Business Bureau, which we have successfully defended, Case #90192934. We have been BBB members for over 20 years and are proud to maintain an A+ rating. We have been in business for 28 years, and provide monthly service to over 800 pools in the Western Communities. We started weekly maintenance on this pool on 7/1/2011, and with the exception of some vacation time, the same technician serviced this pool the entire time, about 85 visits, using the same procedure each time. This technician has been with us for six years, and is a Certified Pool Operator. When we started service, the pool's vinyl liner was discolored and had wrinkles in it. We have since found out that this liner was installed in 2007. The pool developed a leak, and, since we do not repair liners, we suggested that the owner contact A Leak Solution to locate and fix the leak. They found and patched a tear at the bottom step. A few weeks later the pool started leaking again. We called A Leak Solution and asked them to go back. They found a new, second tear at the bottom step and patched it as well. Contrary to [member name removed] complaint, we did not replace his pump. On 2/24/12, we put a new shaft seal on his existing pump for a total charge of $101.23. We also diagnosed a problem with his salt chlorinator on 8/7/12 and determined it had a bad PC board. We quoted replacement, but he did not want it fixed. We terminated our work with [member name removed] on 3/11/13.Service Provider Response
As the owner of Horizon, I would like to respond to the complaint from [member name removed]. First, this was a foreclosure property, late April, 2012, the pool was only partially full and the water was black with sludge and algae on the walls. All of the pool equipment: pump, filter, and heater were removed. All of the travertine pavers around the pool had been removed, so there was just dirt and gravel around the pool. We quoted to drain, clean and refill the pool and to reinstall all of the missing equipment. Selected portions of our quote were accepted. We drained the pool for the cleanup on 5/22/12. We are not permitted to drain pools into municipal sewers, so the water was drained within the property on the grass and swale out front. We carried buckets of trash and debris from the property but the algae filled water was pumped onto the property. All of the equipment was installed from 5/21 through 5/29 and the pool was put back in service 5/25. We did not give any guarantees regarding possible pool leaks since that would have been impossible to do. In order to determine if a pool leaks, we need a clean, clear pool with a fully operational pump and filter. The system would need to run for several days to determine if there was a leak. Once the pool was filled and operational, it was determined that there was a leak somewhere. We tried, to no avail, to explain to [member name removed] that leak checks could not be done prior to filling. We tried to get authorization for an extensive leak check when [member name removed] cancelled the pool service. We have been in business for 28 years and have over 800 maintenance accounts. We do over $500,000 per year in pool repairs. This was an unusual situation and I never personally met with [member name removed] and I don't think she really understood the procedures we were following.Service Provider Response
I am a little confused at this report. The reason that the panels sat in the yard was the pool was under construction and there was not a big rush. Regarding the leak that they experienced on the roof, I went to the house several times to try and locate the leak. The customer let me inside the house to look up into the attic to locate the leak while running water down the roof. I was never able to locate any leak, I did, however reseal all the penetrations through the roof and asked the homeowner to call me if they still noticed any leaks. I never heard back from the customer. After I installed the solar system they asked if I would be able to come back out and move the pipes coming off the roof to allow for gutters. They gave me no time frame that this needed to be completed. I came out two weeks after and moved the pipes at no cost to the customer. Again this was after the job had been completed. We care greatly about custmer satifaction and do everything in our power to satifiy our customers, that is why we have been in business for over 28 years."Visionary Contractors Corp is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customers interests, and make their concerns the basis of our business."
Angi Certified
Pool Remodeling/Repairs and Leak Detection experts, Certified Diamond Brite Pool Resurfacing Installer. We also specialize in all pool repairs and leak detection, Gas and electric heat pumps, pool automation, pool lighting, and leak detection. With over 25 years experience and no sub-contractors, Services Offered: Pool & Spa Repair – Resurfacing, Remodeling, Heating, Gas & Electric Heat Pumps, Lighting, Salt Systems, Fiber Optic Specialist, Leak Searches, Automation, Waterfalls & Interior Additions, Benches , Swim Outs, Spas, & Caves. Corporate office 6750 N.Andrew’s ave suite 200 Port Saint Luice office 401 SE Verada Ave Port Saint Lucie, FL 34983
Angi Certified
2022 Super Service Award
Offers Coupon
Owner operator We are knowledgeable in all aspects of pool repair and pool remolding. We offer Equipment installations pool heaters, salt systems,automation,lights etc. Joe saber call/text 561-755-1224 Saber Pools is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty, and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customers' interests, and make their concerns the basis of our business.
Angi Certified
New Pool Construction