Star Quality Air Conditioning, Inc.
About us
Star Quality Air Conditioning is a full service, fully licensed and insured air conditioning and heating company dedicated to providing exceptional service in a timely manner. We are committed to providing the best customer support possible. Our Port Saint Lucie Air Conditioning or HVAC services offer homeowners' qualified Air Conditioning, Heating, Maintenance, Air Quality, Duct Repair and Sealing, Flat Rite Pricing, Financing, Heat Pumps, Geothermal Systems, Ductless Systems, Air Filters, Air Cleaners, UV Germicidal Lamps, Thermostats, Dehumidifiers, and Corrosion Protection.
Business highlights
Services we offer
Air Cleaners, Air Conditioning, Air Filters, Air Quality, Corrosion Protection, Dehumidifiers, Duct Repair and Sealing, Ductless Systems, Financing, Flat Rate Pricing, Geothermal Systems, Heat Pumps, Heating, Maintenance, Thermostats, UV Germicidal Lamps
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 73% | ||
| 8% | ||
| 15% | ||
| 0% | ||
| 4% |
"Thank you so much for the kind review! We are so happy to hear that you are satisfied with the service that you received."
When the technician arrived, he was on time, friendly, and ready to get my system running again. After diagnosing the system, the technician was immediately on the phone with his office relaying the part information,to check warranty on the TXV valve. I was informed of all the costs, when ordering a part out of warranty, and what needed to be performed in order to complete the job. I was contacted, immediately, after the arrival of my part to their local office and able to schedule, with a representative, for the following day. The same, well-qualified, technician came back to my home to install the valve in my outside unit. He was able to install the part, charge my system with refrigerant, and test all the functions of my system in a reasonable time frame.
Although, I desired my air conditioning system to be working properly the same day, I was informed of every step that Star Quality took and feel that the company understood the importance of having my central air system working. The part was out of warranty, and needed to be shipped from out of state. This was also executed in a timely manner.
I have recommended Star Quality to my neighbors and friends, in the area, and will continue to share my experience of using Star Quality Air Conditioning. I have, since my service repair, contacted their office to schedule an annual preventative maintenance. I was given a discount for scheduling online and contacted the same day of placing the request for maintenance. I am very happy with the work performed at my home. I feel that the cost was fair, the technician and representative I dealt with
were very professional, and am overall pleased about my decision to call them.
Noah from Star Quality came out and provided a quote the same day as the call.
When I contacted them to do the work, they set up the appointment, they arrived as scheduled, and Amanda called me letting me know they were on their way. They replaced the insulation, answered my questions and addressed my concerns. Stated if I had any issues to just let them know.
They were very professional and I would recommend them.
A check for $357 fixed the problem, most of which consisted of parts, and took no more than 45 minutes of labor to perform. Frankly, we feel that Start Quality's lack of knowledge and professionalism has cost us considerably. I would under no circumstances recommend them to anyone. Hire them at your own risk.
Response To Vender Comments:
Categorically untrue. I wouldn't trust anything tis company said. Clearly, they are trying to cover up their unprofessionalism. After all, what would you say if your diagnosis was questioned by a concerned customer who found the ultimate problem to be so simple any layman could have understood it. No, my review is about as clear, accurate, and without discrimination or malice as one can get.
"The above review is an altered review from a previous positive rating so we will address the situation in its entirety. We received the first call for service in September of 2013 from the homeowner stating he was upset with the company that installed his system, that he was not happy with their pricing and that he has had multiple issues with his system since installation and didn’t want to use that company anymore. We scheduled service, confirmed the diagnosis that the previous company had found (replace TXV, coil, and wiring repair), and quoted a price. The homeowner was happy with the quoted repair and price, work was performed, and he left our company a positive review on Angie’s List. On Saturday, March 22, 2014 we received another call for service. An appointment was arranged with the on-call technician for Monday as he stated he could wait until Monday for service. On Monday morning, our technician arrived to perform a diagnosis and as the technician was explaining the issues to the homeowner, he quickly became rude and made very direct and personal discriminatory comments to the technician. The service manager then made a call to the homeowner to discuss the diagnosis, warranty status of the parts, and pricing and he was again very rude. He stated that he wasn’t going to pay our quoted price and that if we did not lower the price or warranty the work for free then he would leave us negative reviews on Angie’s List. The service manager explained to him that the parts were not under manufacturer warranty (per the manufacturer) and that our price included all labor, parts, miscellaneous materials and is a flat rate price based on national averages in our industry and that our price was reasonable and fair. At this point, when the service manager continued to be threatened with a poor online review if we did not lower the price, he apologized to the homeowner for his inconveniences, explained that we would not be charging him anything for the service call, labor, and materials used so far on the service call and said that he should use another company for his repairs. After all this occurred, it was brought to our attention via the above posted review that he disagrees with our diagnosis. We firmly stand behind our original diagnosis performed in September 2013 and would have been more than happy to address and re-evaluate the current diagnosis had he been willing to cooperate. However, the homeowner was rude and began threatening poor online reviews well before we suggested he call another company and before he had any reason to believe our diagnosis was incorrect; therefore, we did not have the opportunity to discuss that matter."
In addition, I did not get a receipt. They said I could call thier office and one would be emailed. I still don't have a receipt.
The circuit board work went well and the unit works fine. They are much cheaper than other companies. I would use them again but I would make it clear what I expected them to do.
Contact Star and they said that it was our job as homeowner to get the permit. I stated that it was not told to us that we needed it or I would have made sure it was done and I would be willing to pay the original permit fee but that the fine and any work needing to be done to bring to code would be their responsibility since they should have informed at they time of the original install.
I also had to pay an electrician to change breaker because Star charged me for a 10kw heater and only installed a 5kw. They stated that it was because my breaker was not the right size when they installed so instead of asking me at the time if I wanted to change breaker they put in smaller unit.
In the end I paid permit fee and for the larger breaker and they did all necessary upgrades because code restrictions had changed since original install. They took care of everything I asked them to in the end but could have avoided extra work by communicating better to start off with.
"Thank you for your review. We apologize for the miscommunication and any inconvenience during your project. We are always looking to improve our services and your feedback helps. Thank you for working with us and giving us the opportunity to make the necessary changes."
"Thank you for taking the time to review our company. We are more than happy to communicate with our clients regarding how we can ensure their satisfaction and to answer any questions regarding the details of their service call. Since we have made multiple attempts to contact you with no response, please feel free to contact our office at your convenience if you have any questions or concerns."
"Thank you for your review. We always strive to provide excellent service at fair prices to our clients and your feedback helps us to improve. While we are not the least expensive company, we are fully insured, licensed, warranty all of our work, and are dedicated to adding value to homeowners. Thank you for the opportunity to serve you."
"Thank you for the opportunity to quote your needs. We always strive to provide service at fair prices and in a timely manner. In Florida, service demands increase drastically for us in certain times of the year and we try our best to balance clients time frames while still being able to provide attention to detail and quality service. Your feedback helps us to improve our services."
Licensing
State Contractor License Requirements
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