Reliable Septic & Services

"Thank you, it was a pleasure working with you too! Thank you for your positive feedback we appreciate it very much! Happy Holidays! Reliable Septic & Services"

"Thank you for your positive feedback, we strive to give you the best service every time! Your feedback matters!"

"In response to your feedback, all issues had been resolved to your satisfaction. My office also made a follow-up call recently to ensure everything was satisfactory we spoke with your wife and all was good. We do hope you choose us in the future as you do know we stand behind our work and will always take care of any problems our customers have. Thank you for your business"

"Thank you for taking the time to review our company! Your feedback is very important to us! Thank you for your business, Reliable Septic"

"Thank you very much for the positive review, we are glad your experience with us was great! Thank you for choosing Reliable Septic we look forward to working with you in the future!"

"Thank you for taking the time to review us and for the positive feedback. We look forward to working with you in the future. I see your 2 year maintenance pump out is coming due be sure to give us a call when you are ready to schedule."

"(member name removed), Thank you for taking the time to inform us of what happened during your encounter with our company. Having 8 rescued dogs myself this really hits close to home and I too would have been upset if my gate had been left open at my home and any one of my dogs (babies) would have gotten out. With that being said I want you to know that it is with my deepest apologies that my crew did not do the few key steps that are the most crucial part of our service. The first step would be to call you letting you know when our estimated time of arrival would be. This step is very important in our line of work due to unforeseen emergencies that often come up and as a professional courtesy to our customers. The driver has been made fully aware that this is the expectation on every job. The fact that you did not receive your phone call helps me see where we need to improve when it comes to our customer interaction and service. The second area of concern you addressed was the hose being left out by the tank and the gate being left open. Unfortunately, that was plain and simply a case of them not going back and checking over the work area before they pulled out to leave. I cannot stress enough that this step is the most important to me, I take pride in my business and on a daily basis this step is being reiterated with my entire crew because it is very important that when we leave a job, no matter how big or small, that we leave it as it was when we arrived or better. As far as the ”C” ratings you gave us on Responsiveness, Punctuality and Professionalism I do hope you take into account your entire experience with us from the beginning to the end. When you reached out to us through Angie's list you immediately received a response from us, followed by a phone call and then another follow-up response letting you know that we have called so we could schedule your appointment. When you called back to schedule your appointment you actually received a $20 discount for being an Angie's list member rather than the typical $10 off. And as you already mentioned we arrived in the time slot we provided as well. All demonstrating our quick response time, punctuality and professionalism. As far as the amount of time that it takes to pump out your septic tank, that all will depend on the size of the tank you have, how many tanks you have and if you are experiencing any problems that need to be addressed during your visit. However, our truck pumps 110 gallons per minute and for a typical 900 gallon septic tank it should take approximately 7-10 minutes to pump out the tank, that does not include digging time etc…we have two guys working in tandem and the best trucks in the industry allowing us to efficiently take care of 20-35 homes across three counties per day. Over all, I want you to know we take every review we receive as a learning experience and an opportunity to improve our quality of service. You notated that the reason you chose us was due to our reputation and the reason we have a good reputation is because we always take care of our customers and learn from our mistakes. I hope you consider re-evaluating us and use us in the future. Sincerely, Bruce McCullers Owner/ Operator"

"Thank you for your positive review and for your business! See you in a couple of years for your maintenance service."

"Thank you for your response and business!"

"[member name removed], As you know there was a lot of issues that have since then been resolved to your satisfaction and our deepest regrets that anything less then the best service was given. The owner made it very clear to all parties involved of the errors that were made during the progress of your job and corrective action has been taken. Our service is normally top notch and we strive to take care of every customer with the highest integrity and highest standards in septic repair in the Indian River County, so it is with deep sincerity that you had a below average experience with us and we hope in the future you can count on us to deliver a much better one. Thank you for your business. Reliable Septic"

"Thank you for your business!"

"Thank you for taking the time to write a review on Angie's List, your feedback is important to us."

"Thank you for taking the time to write a review on Angie's List, your feedback is important to us!"

"Thank you!"