Mr. Small Move, Inc.

I used Mr. Small Move for my relocation on 3/2/2017. They came highly recommended. I had them send someone over to give me a better idea what the price would be as everyone was quoting over the phone. I showed him everything I was moving. After reviewing all my in house quotes I chose them. The day before I decided to take a bedroom set that I originally was not taking. I called to make sure that would not be a problem and told it was OK. The truck showed up that morning on time. When I saw the truck I knew everything would not fit. The men agreed and called the office. They finally decided to send another truck with an additional 2 men to help finish the move. A move originally quoted for 6-8 hours 1 truck 2 men now became a 10 1/2 hr job, eventually 2 trucks and 2 more men. All the men were very professional and absolutely no complaints about them. I was then told the rate would change to $175.00 per hour when the other truck showed up. I was able to talk Danielle down to $150. an hour. So a quote from $1040.00 went to $1613.00. I called the office after the move and spoke to Mike the owner. He had the salesman call me and he told me that I must have added things to the move. I told him he was absurd. When I mentioned why 2 trucks did the men not know how to load the truck he said probably. BTW the guys have been working for them for years. Needless to say he said he would talk to his boss. I gave them a few more days and called Mike the owner. He was not available so I left a message for him to call me. I'm still waiting, hence this review.

Absolute Please to do business with. Dan the manager delivered on his promises. The men showed up exactly on time, they were neat, courteous & professional. They were moving a very large 600lb  top heavy piece. They took care to protect my travertine floors with Masonite to prevent breakage. The job was completed quickly, without and scratches, nicks, dents or scrapes. Reasonably priced . I would recommend them to others.

.

unknown

It went very well.  The men were very nice and helpful.  I am very pleased with the results.

This was supposed to be an hourly job and they asked to take a break but they charged me anyway for the breaks they took even though we had agreed that they would not. One of the workers had his pants hanging all the way down to his knees which was completely unprofessional. When they moved the furniture they left marks all over the walls in my house... I literally just got my house painted a few days ago and now it needs to be painted again. I called the office and spoke with the manager named Dan, he told me there was nothing I could do and that I should have taken out insurance. I requested that the owner, Mike Fox call me which he never did. I called a couple more times and they said he was busy or with another customer. They are obviously just avoiding me.