Designer Concrete

"This is quite simple, I was contacted by the member (in his words an Absolute emergency). His back patio had been painted grey and it was urgent to change this to something else, As he couldn't stand to look at it... He selected a euro tile design, which requuired the removal of the grey Xylene coating also included in the ($1,600) cost. The deck was ground, prepared and the install commenced. He has sidewalk bolts for hurricane track in this slab, we placed plugs in holes to protect from any debris, or cementious product getting in there. The install was completed, inspected by the member and paid for. Keep in mind customers write the check when they are The member phoned me for advice on placing the sidewalk bolts in their holes, I told him to use a lithium grease to lubricate and protect for the future. Sometime during the member's installation of the bolts one of them he overtighten, had the wrong length or quite simply the anchor had some corrosion since they sit below the concrete surface. Regardless, if a screw or bolt won't tighten into a hole it should be backed out and looked at for any obstruction or cross threadding. The member blew out a chunk of the original slab plus our work on the top of it. This is where he started with the screaming voicemails (15+) same in e-mails (25+). I explained to the member this is repairable, and yes I also told him his constant rant on the phone wouldn't be accepted and e-mail is the only way I will communicate with him. Once he collected himself, I told him to have a hurricane shutter company resolve his bolt issue and I would at no charge come and touch up the tile section. I stopped by (3) times to restore this tile all to no satisfaction of the member. It was texture, then hue, then wanting it lighter. As I explained on my last trip with the member, these are random colors by design. He phone again the next day, followed with more emails. The approach this time was he didn't like the difference and wanted to redo the entire thing in white because of his changing the stucco (this is a whole different story) to white. He asked me how much to change the deck to white I told him $750, then he asked how much to redo the entire deck in a different color pattern I told him $950. I did tell the member I'm booked solid and to have his other work completed and we could revisit his 30" square complaint after all the other vendors were done. This way if they had damaged the deck by accident we could fix it. He has insisted I make time to fix this and fit him in as its urgent. I told him specifically if he wanted to move up on the schedule to redo this deck either in white ($750) or new coloring selection ($950) he would have to pay in full in advance. I do not trust the member based on his conduct, accusations about my company, complaints about the painters ( he went behind the painting contractors back and hired his guys on the side, then threatened them to tell the owner if they didn't do whatever he was complaining about - I think it was his Elec. meter panel had brush marks. So he insisted they come back , sand and spray it) My last communication with the member was he has reached an intolerable level, I will not communicate with him any further and to find someone else to work on his projects. He has informed me of writing a bad review on Angie's list if I don't comply. I encourage this, also to contact the BBB. Attached find the member's deck as originally completed and the repair as of my last visit. Respectfully John Cowger"