Barker Air Conditioning & Heating Inc

Absolute worst company i've ever dealt with. Finally after a YEAR and multiple failed inspections and phone calls they barely passed. They didn't pull a permit until 3 months after unit was installed ( 8-24-2022 install - after numerous phone calls 11-17 thru 11-21-22 they dropped it off at 8:00 pm) . Had to get the county involved because they would not try to correct a really bad installation. Unit was not cooling properly from the beginning. Lots of excuses not much action. Finally, after getting another company to come out and take photos of their work, I filed a complaint against the license holder of the company twice before anything got done one year later. Had to start taking notes with over 18 pages of dates and phone calls (32 calls just to county to follow up) . They were supposed to take before and after photos in the attic , never got them . This is where all this started because, vents were not sealed properly in the attic . They kept saying they did nothing wrong instead of checking to be sure. Also one guy stepped on ceiling during install and cracked the drywall that i had to get repaired. All this because no one could check the work in the attic. BEWARE, if you have work done that you can't see get photos of before and after. Most techs don't know how to troubleshoot complex problems ,they have to make a phone call to someone in the office. Happened a few times with the guys trying to troubleshoot this mess. Owner not much help because, he kept sending the same guy that sold me the unit to do the troubleshooting. Most people are happy as long as the ac works,not knowing what goes on behind the scenes. Long story short got another company to go over everything they did and make any repairs necessary. BEWARE! BEWARE! BEWARE! Could go on but i have wasted enough time with company!!!

Barker responded quickly. They diagnosed the issue, checked to see if it was under warranty and performed the services required at a fair price. The issues required several visits (obtain the parts) and each technician was professional and knowledgeable. This is my first need for this type of service in the 4 years in my home and Barker has secured a customer for life.

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They’re responsive and professional. They come out prepared to diagnose and fix the problem. They always call before they come to your home. They’ll correct any issues if you run in to any. You can't beat their service.

Great service and timely response.

Very good. Knowledgeable technitions that were very professional. The Trane system is a bit pricier than other competing conditioner systems, but I am happy with it.

They are good people.  I called them for a quote.  They are reliable people that I would call when I replace my air conditioner.  My air conditioner is almost fifteen years old, so I have already gotten a quote from them.  I think Barker is reliable.  It's not a fancy company in a fancy town.  It is pretty much down to earth.  You cannot really expect them to do all the customer relations courses and all sorts of things.  They are hard workers and they are safe, and once you know that people are honest and have been in town longer than I have, if they were bad they would be out of business by now. 

I have a contract with them which is twice a year - summer and winter. They are very honest. One person comes out. I have a filter and they have the - to clean the air. Anytime I call them, if I call them now and it's an emergency, they come right away. They explain everything and take time to explain everything. If it's nothing they have to put their hands on, they don't charge you for that. They are very honest people. They don't show up and say okay, now you owe me $96. No, they are not like that. They come here and explain everything, why this is happening, everything. I like them. They are professional and they are knowledgeable.

That was amazing, they were really good. The price was better than other prices. Their service has been so good. If I don’t buy a system from them, I am sure they don’t care about that. I keep going beck due to their responsiveness. The workers were excellent. It took a couple of hours. It was just pretty straight forward.

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Their price is fair and reasonable for what we had done. They are very good about it. I will keep them for my service contract. I am out shopping for a new system now and I don’t necessarily know if I will use them for a new system. If I buy a new system and I don’t go with them. The new people I get, I might have to go with them for my new service contract. Whoever I get a new A/C from. I might not use them, but it is not because of the service that they do. I am looking at a much better price for another unit from somebody else. We have been with them for several years. Their service is really, really good, but I don’t know that the unit they serve/sell might be the one that I get.

Great! They were on time and very clean.

After a couple of months of hearing a drip onto the A/C return floor, I finally looked within and at the air handler in the garage only to find a major overflow from the air handler to the garage floor to the driveway.  I called Barker at 3:30 and was told, much to my amazement (it's the end of June, after all) that someone would come by between 4:30 and 7 this afternoon.  I was a new customer, so we spent a couple of minutes on account info and description of the problem.  There would be an $85 charge for the service call and evaluation plus time and tax for any repairs, etc.

At 4:30 Duffy appeared, gave the system a good looking-over, checked out things heretofore unknown to me, cleaned the pvc feeds with his air compressor, and told me how to keep them clear to maintain system health (simple if you know how).  He told me that the insulation around the air-handler had soaked up condensate to the point of saturation, so there would be additional drainage for a couple of days while the insulation dried out.  He also told me there were no signs of mold.  He was here about 40 minutes.  He did not overstate the problem or try to sell me anything.

Cost was as represented up front, $85 plus $43 labor and sales tax.

Given the age of the system and the real possibility of mold after two months of sogginess, I had fantasized that there could be some major expense in the offing.  No.

Excellent experience; I could not have asked for better.

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Our air conditioning stopped cooling on Sunday evening and I called Barker first thing this morning..  They said they could get to us today and gave me a 2 hour window when they would arrive. I asked them to call me 1/2 hour before and they did. I must mention that the temperature outside was 88 degrees and we have 2 dogs in the house that we were concerned about.   When the technician arrived this afternoon the inside temperature was 84 degree. I described the problem and within 20 minutes, the technician diagnosed the part that went bad. He assured me he could fix it and had the part he needed for the repair. By the time my husband arrived 15 minutes later, the system was back on. The technician said they would bill us after they checked to see if the part is covered under the warranty and he didn't even ask for a deposit.  

I highly recommend Barker and would not hesitate to call them again.

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