ARS / Rescue Rooter Vero Beach

Had tech come and check A/C, says condenser fan motor needs r emplacement (A/C unit is 3-4 years old, under 10 year manufacturerwarranty). Says it will be $2300. I checked receipt two days after (which was emailed to me) for accuracy. Receipt is very vague and has only total on it, no breakdown on how it is charged. Called their office to have a itemized receipt, was given the run around that someone would get back with me and no one did. Asked for their corporate number and was told they had no idea what it was (really, they don't know their corporate information). The whole repair process is very shady and they still refusing to give itemized receipt, had to get corporate information from google. Wish I could post the shady receip as it was blown up on price and made look like they were doing actual "warranty" work, when they are really charging the whole work and hiding it. By Florida statute you can ask and business has to furnish a complete itemized receipt for goods and sercices. I will be moving forward and reporting to BBB for shady practices! Hopefully will hear from their corporate office!!! Remember to ask for an undisclosed receipt, should show price of individual parts and seperate price of pricing for service rendered! Only reason I returned is because they installed my AC unit and would like to use only one company to keep things simple, thought it would be better this time around, was wrong! Update as of 5-22-2024 Just adding to previous, was contacted today (5/21/24), they not only refuse to give corporate information, they still refuse to give a itemized receipt so they can hide their overcharges on parts that were supposedly under warranty. The tech said the fan needed to be replaced due to the new motor and the fan was never replaced and they refuse refund (as per their customer satisfaction guaranteed, nothing but a lie). I have contacted BBB, put a complaint with my CC if this goes no where they I will have to see about taking this to court as these horrible companies continue to get away with horrible practices and stealing from consumers for parts not replaced!

installed new unit

The installation on 11/1/19 went well. However the equipment is inferior. See also my review on yelp. About January 10th I notified them I wanted the unit removed. They offer a 100% satisfaction guarantee or they will CHEERFULLY refund your money. They do not honor it. This has been going on for 2 months. They have treated me so badly it's actually abusive. I also purchased a 10 yr service plan. In January I notified them to cancel it and refund my money. Sasha from ARS stated the refund would be given after the equipment removal. Because they have ignored me and jerked me around for so long the 30 day limit for full refund has been missed. I finally got an appointment for removal that was 2-3 weeks out. They called me the day of the appointment at 10 a.m. and canceled. I was promised it would be removed no later than March 2. But on Feb 27, date of the first appointment they missed, they said they couldn't get here March 5th. I spoke with Sasha again to reschedule. At that point she said their policy is no refunds on the service plan. That is absolutely not true. ARS Vero Beach is the lowest of the low. DO NOT DO BUSINESS WITH THESE PEOPLE!

Our Central Air Conditioner was in bad shape and needed to be totally replaced. ARS Rep. Devin, came promptly to inspect and gave us a free estimate. He was courteous, knowledgeable and showed us three options, thoroughly explaining each one. The next morning, installers Brian and Jeff worked on removing damaged A/C and installing new units in the inside and outside of the house. With on and off thunder showers, they managed to do a professional and outstanding job. I highly recommend ARS/Rescue Rooter.

So I called ARS for a free quote. Tom arrived at my home the next day. He explained what exactly he had to do to install this new valve. He provided me a price of $266.00. Once I understood how much work was required, I asked him to please do the work. Tom did an absolute fanatic professional job. I would absolutely recommend ARS Plumbing to anyone who expects top quality work at a reasonable cost. Thanks again Tom!

Their tech scared us with high repair estimates for a system that that had some standing water/mold in it but otherwise ran fine. Salesman hard sold us into buying a whole new system. Their own techs later told us we didn't need one... Thought we could trust them since they were Home Depot approved - now I know that doesn't mean anything. Install went ok considering how late in the day they started but we immediately noticed that the system couldn't keep the temp. in the house down under 78F even running constantly. When we investigated we saw that the return duct had sagged and the AC was sucking hot attic air. It took 2 FAILED CITY INSPECTIONS and 6 SERVICE CALLS over 3 MONTHS to resolve this simple issue. Not once did their salesman call me back to see if I was happy with their product. Not once did their customer service manager call us to apologize or offer us anything (I spoke to him once after leaving messages with their dispatcher). We learned an expensive lesson about home ownership our first month of being home owners.

ARS identified the problem (holes in the copper coil) and recommended replacement. While we told them we wanted time to decide whether to replace the coil or get a whole new system (the current system was over 15 years old), they recharged the gas so that we had cooling until we made a final decision. They gave us a quote for a new Carrier system as well. We did not end up getting the new system from them, but their price was very competitive. We just used another vendor with whom we had previous installation experience.

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They were good. Considering the problems I was having, it was a fair price.

We only got any type of response when we got the home office involved.

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They do a good job.

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Very nice man arrived on time to perform the Tune up. He actually found something wrong with the coil. Since the coil was under warranty I would get a better price to replace it. ARS better price quote was $1287.00??? I had a coil replaced in another home that included the cost of the new coil for less. Which makes this a difficult review because the ARS employee knew his stuff but their prices are outrageous. Had another company come and do the job. Saving over $700

Excellent, had a problem related to a roofer unattaching a hose. Nathan returned the day I called, fixed the problem. Excellent service.

They provided a price that Home Depot couldn't match and then beat it again all while providing excellent service and installation. Absolutely would use them again.

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ARS arrived a little later than expected, but called ahead to inform me of the delay.  The removal was difficult since the heater could not be drained due the excessive calcification in the tank.  ARS was ready for the challenge and managed the difficult removal and installation.  New heater is working very well.  I would recommend to use them again.

Additionally, the thermostat was hanging by its wires at an angle from the wall. I asked "aren't you going to fix that?" He said no need since we were going to order a new thermostat anyway. Amazing guy. Amazing. They're called ARS Rescue Rooter

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Nice Service

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