Level 4, LLC

We used level 4 customs to remodel our upstairs bathroom and they leveled our home to the tune of over 10k in water damage to our home not to mention the mold issue we now have to deal with in our home. Troy had 2 guys do the entire job not once checking on the work being done. We had a bathtub installed and the workers somehow installed the tub without cutting into any wall to hook up the drain. The first time we used the tub it leaked to our downstairs and we called Troy who told us it was not the tub. When he finally came out to look at the job it was determine his workers never hooked up the drain correctly when I poured water down the drain and it went all over Troy who was on a ladder in my ceiling . Two years later we have a leak again, this time much worse. The workers installed the faucet incorrectly (confirmed by 2 plumbers) and Troy says it is a faulty faucet (does this guy take any responsibility for the work his guys do). Not too mention when they did the work his driver ran over our backflow with a trailer shooting water everywhere(which my neighbor saw happen) that both the driver and Troy denied. Also the grout in tub started falling apart 3 months after the job was done. We are having to spend more money to fix the incompetent remodel that was done than it cost to do the remodel itself. After running over our backflow, not hooking up the drain causing a leak and not hooking up the faucet correctly you would think they would help resolve the issue. However , they are refusing to accept any responsibility and at this point its not even surprising. I have a 12 year old child who takes responsibility for his actions better than the adults that run this horrible business. I wish I would have never had this company do any work on my home. We are still getting mold testing and mold mitigation issues resolved and who know the cost or even worse the health issues this has caused my family.

Very satisfied.

This is an outstanding contractor with outstanding customer service. Troy is always responsive whenever I reach out. Respectful of our property and took extra care of our animals while doing the work. Troy has great communication skills and follows up throughout the work to ensure all our expectations are being met. We are very happy with how our home turned out - absolutely beautiful. I strongly recommend Troy as this is a true professional.

He created and built our custom kitchen. In this kitchen, he also included a 11 foot island with a bar that I love. He's done much work around the rest of the house too. Any time I need something done, I call Troy. I would recommend them to anybody needing similar work. He works with integrity - which means to me that he does what he says and he says what he does. That is helpful in today's market, because timing and scheduling can be a pain-point with contractors sometimes. I can't think of one thing that he hasn't done to my complete satisfaction.