Superior Mold and Remediation Testing, LLC

Professional workers who are friendly, productive.

Great company to deal with, from the first phone call to the cleanup after the job. Honest, professional, on time, great work and a decent price. I could not find anyone within 50+ miles to do the entire job I needed (which involved mold remediation, paint scraping, joint repair, and water resistant sealing). I will probably use them again for other services.

I heard about Illinois Home Solutions when the buyers of my home hired them. I was impressed with their thoroughness and attention to detail. Their customer service representative, Jazmyne, did an excellent job of answering questions and easing my concerns. I would highly recommend them!

Kept every promise made. Was on time, employee was very polite and friendly. Advised me throughout the process. Cleaned up once they finished. Would highly recommend this company!!

The workers were all very polite and considerate. Very great people to work with.

They were a little unprepared for this job! Didnt have the right mask she needed and only worked about three hours and left! Hopefully will work a full day today and do a good job!! They were very nice and told me what they were doing!

We were getting an inspection to sell our home so we needed to get rid of water stains and possible mold on the basement walls. This company took care of our problem and we passed inspection. I would recommend this company to anyone. The gal that took care of us was wonderful!

They did a great job. They made sure that the paint covered old water stains. The original paint didn't work so they used a different product. The work looked great and they didn't leave a mess.

The service tech was professional, pleasant and genuine. It was her first time working alone but seemed competent in her task. Was kind of hoping her supervisor would physically be back on site to discuss the outcome and what other actions we needed to take. He did call and give advice but had not been on site to my knowledge. I also didn t like getting a billing statement saying I was overdue payment one day after the job was complete. I even asked for a statement prior to receiving the bill. Also, when the tech left, it was unclear if the job was completed. Not at all dissatisfied but communication could have been a little better.

Very professional and timely. Everything went as promised. Pricing was very fair.

Courteous and respectful. Kept me informed.

Honest and professional. Set me at ease. Highly recommended

Important: CHECK THEIR WORK WHEN THEY ARE DONE. This review will likely be followed by their manager Rachel expressing obligatory appreciation for the feedback, saying they are always trying to improve their process and insisting they addressed all of my concerns and completed the work according to contract. In reality, they produced a very detailed contract for what was supposed to be a thorough treatment of the entire exposed area of my basement including treatment and wiping of exposed floor joists, box seals, etc. and included a professional duct cleaning by a subcontractor to remove all debris from the duct work. After the treatment was completed, bone-dry wood and cobwebs that had been there before told me the ceiling was neither sprayed or wiped, and some camera exploration into my cold air returns showed plenty of debris remained. The duct cleaner damaged my furnace, leaving me without heat during the last cold snap of the winter. They "made every effort to address all my concerns" as you will no doubt read soon, sending someone back to spray the ceiling to some degree and having the duct cleaner return to clean some more out, still leaving behind piles of debris on the floor, some in the ducts, and leaving my back door open when he left. They offered no more than a 5% discount and an additional $50 discount for a window screen their technicians ripped out to run their exhaust fan outside. This was a $4200 job that was supposed to take 3 days and completion was delayed over 2 weeks, blamed on their furnace cleaners equipment. The worst part, as I see it, is they do not check their own work. They would have called their partial completion done. Don't let them get you. In the end I don't think she appreciated my feedback, she did not fully address my concerns, and just threatened to send the bill to collections if I didn't pay a high price for low quality work.

Very courteous and professional

The only thing I would say is that they done a great job. Price was reasonsible They answered all questions and were very polite.

They showed up on time and were very professional, but they had to come back a couple of times because they had forgotten to finish various jobs. Overall they were great.

Very prompt and lots of reminders. Kept us advised of the schedules. Put us in touch with an environmental Specialist, so we had a report for the new buyers.

The rep that tested and the guys that did the cleanup were considerate. Costly but we feel that they were honest.

Excellent customer service and great service. Accommodated service during non business hours as not to disrupt our normal workday. Would use again if the need arose.

Guy was a pro . instiiled alot of confidence

Very accommodating, friendly and accommodating

Kind and considerate. Professinal. Thorough. Only negative was that it took a extra call to have the paperwork completed.