Bonito Tile

Job went great. Jim communicated at every turn. Came on time, excellent to work with and cleaned up upon completion. Will definitely use again and strongly recommended.

Terrible. All promises - no work. Contracted to work every day until complete - His tile sub contractor turned up but he never did any other work as promised. Paid $4000 upfront and I supplied all tile and wood flooring - still owes me $850+/- for work paid for but not done. Wanted more money before he would continue. Stopped his sub contractor from continuing because he thought I would not pay. Fortunately for me , his sub contractor continued and completed the tiling portion of the job and I have paid them direct (they are good). Do not even consider this person. Look at other reviews.

He did the whole kitchen in one day. We furnished tile. I don't feel the installer paid much attention to detail. Come to find out he
had a party to go to at 5 pm. I don't think I would use him again.

unknown

On time, professional and very meticulous about his work. You can find a less expensive guy but if you want the best call this guy.

All contact with Bonito went well.  The contractor they sent out to do the work did a really great job.

Crew was very courteous and professional. The work was completed is less time than expected. Jim brought two additional workmen with him and we had all furniture moved out of the rooms to be tiled. This allowed them to start tile removal immediately.
All cabinets were taped and covered in plastic. They cleaned up the work areas before leaving for the day.We have all ready scheduled a return for another job.

He was on time, he took care, he went over and above what I expected, he made sure everything was done perfectly, and to my satisfaction, and I would definitely hire him again. The installation pricing was excellent, and the price that he sold me was very good.

I highly recommend Bonito Tile. Jim Bonito is punctual, professional, precise and a perfectionist. And Tammy in the store is invaluable in helping with style and color choices.

He did a beautiful job, the tile is perfect. 

WOW.  Wonderful, absolutely top notch, professional service.  Jim just simply wasn't satisfied unless things were perfect.  We were matching tile that was in my condo when I bought it, so we had to match the grout as well.  The grout that I chose looked terrible when first installed.  Jim said "don't worry about it, I'll take care of it".  He came back on a SUNDAY to stain the grout.  My floor looks fabulous!!  He had the best price for the job, and I couldn't have asked for a more perfect outcome.  He's just fantastic, and a wonderful, warm person as well.  I highly recommend Jim for anyone who needs to have tile work done.  He was clean and tidy in his work, left the place immaculate and all the furniture back in place.  Did exactly what he said he would do.

Good

It was a great experience from estimate to completion

I had been to several sources for tile work and finally used Angie's List to help sort out the best sources.  Bonito Tile was highly rated and I contacted them for an estimate.  Jim showed up exactly on time and we went through the house.  He did the measurements and I stopped by the showroom to look at tile options.  The house was vacant and I had a deadline for moving in.  Tammie got me on the schedule and made sure that the supplier had a sufficient amount of the selected tile to complete the job.  Jim came in during the holidays to strip out the old vinyl flooring and carpeting.  He and Matt started the rest of the job on the day scheduled and will be completing the job two days early.  Since I am coordinating the move in from two separate houses and have a deadline this has helped tremendously.  The house is looking great and I could not be more pleased with the process.

The experience with Bonito Tile was so good and the result so fabulous, we have asked them to come and work on the bathrooms. Recommend without hesitation! Very impressed with the attention to detail and laying out the grid for the floor tiles.  Jim & Matt were outstanding.  I felt very comfortable having them in the house.
Our neighbor, who is a contractor, said that he knew they were good, because they cleaned up everything at the end of each day.

We would definitely not recommend Bonito Tile. Our experience was terrible. We have had extensive renovations done throughout our home and this is the only negative experience we have had with builders since moving to Florida.
Initially, the owner, Jim Bonito, gave us a lot of confidence in his abilities and he seemed very personable, so we decided to give our business to him as a local company/businessman. When it came to do the job he contracted someone else to do it instead of doing it himself (as he had promised) and he went on vacation instead. He caused all kinds of delays by failing to order the correct number of tiles and the contractors had to wait for additional tiles to come in while they were half way through the job.
One of the limestone tiles cracked within a few weeks and Jim Bonito came in with a jackhammer to remove the tile causing further damage to a number of surrounding tiles (this did surprise us and we subsequently found out that using a jackhammer on a limestone floor is completely inappropriate).
We also had other problems with tiles that should never have been laid as they had surface damage. Jim Bonito advised that he would seal the tiles to try and cover these problems by giving the floor a consistent finish. The type of sealer he used should never have been used on a limestone floor and it actually highlighted the defects further by making the floor shiny.
We ended up jointly contracting another company to resolve all of the issues after 6 months of trying to get him to sort everything out (we had to do all the chasing up to get anything moving). Luckily we had refused to pay the final balance, whilst these matters remained outstanding, which was our saving grace.
Less than one year after the job was completed, further cracks developed in the floor and when we asked Jim Bonito to come in and advise what he thought was going on he absolutely refused, stating that he never offered us any kind of warranty with the job (which was the first we had heard of it).
We were very surprised that he would not even come to advise us what he thought, even if he was not planning on resolving the issues under warranty.
We contacted Jim Bonito almost 20 times over a period of 7 weeks (by phone, cellphone and text message) but he refused to return our calls and finally sent us a text message threatening to call the Police if we didn't stop calling him; none of which we could understand because our final dealings with him had been amicable, despite all of the problems.
At this point, we contacted the Better Business Bureau to make a complaint and Jim Bonito wrote to them stating that he had offered us 'crack suppression membrane' and stated that we had refused to purchase it. This was absolutely untrue. We had never heard of it (it was never discussed or quoted in any of the original quotes) and in fact, once we found out what it was, we realized that Mr Bonito had removed the existing crack suppression membrane which was already installed by the original builders when he pulled up the original tiles. 
All in all, a horrendous experience that we would not wish others to go through and we are now left with footing the bill for further repair work.

We would definitely not recommend Bonito Tile. Our experience was terrible. We have had extensive renovations done throughout our home and this is the only negative experience we have had with builders since moving to Florida.
Initially, the owner, Jim Bonito, gave us a lot of confidence in his abilities and he seemed very personable, so we decided to give our business to him as a local company/businessman. When it came to do the job he contracted someone else to do it instead of doing it himself (as he had promised) and he went on vacation instead. He caused all kinds of delays by failing to order the correct number of tiles and the contractors had to wait for additional tiles to come in while they were half way through the job.
One of the limestone tiles cracked within a few weeks and Jim Bonito came in with a jackhammer to remove the tile causing further damage to a number of surrounding tiles (this did surprise us and we subsequently found out that using a jackhammer on a limestone floor is completely inappropriate).
We also had other problems with tiles that should never have been laid as they had surface damage. Jim Bonito advised that he would seal the tiles to try and cover these problems by giving the floor a consistent finish. The type of sealer he used should never have been used on a limestone floor and it actually highlighted the defects further by making the floor shiny.
We ended up jointly contracting another company to resolve all of the issues after 6 months of trying to get him to sort everything out (we had to do all the chasing up to get anything moving). Luckily we had refused to pay the final balance, whilst these matters remained outstanding, which was our saving grace.
Less than one year after the job was completed, further cracks developed in the floor and when we asked Jim Bonito to come in and advise what he thought was going on he absolutely refused, stating that he never offered us any kind of warranty with the job (which was the first we had heard of it).
We were very surprised that he would not even come to advise us what he thought, even if he was not planning on resolving the issues under warranty.
We contacted Jim Bonito almost 20 times over a period of 7 weeks (by phone, cellphone and text message) but he refused to return our calls and finally sent us a text message threatening to call the Police if we didn't stop calling him; none of which we could understand because our final dealings with him had been amicable, despite all of the problems.
At this point, we contacted the Better Business Bureau to make a complaint and Jim Bonito wrote to them stating that he had offered us 'crack suppression membrane' and stated that we had refused to purchase it. This was absolutely untrue. We had never heard of it (it was never discussed or quoted in any of the original quotes) and in fact, once we found out what it was, we realized that Mr Bonito had removed the existing crack suppression membrane which was already installed by the original builders when he pulled up the original tiles. 
All in all, a horrendous experience that we would not wish others to go through and we are now left with footing the bill for further repair work.

I had 3 estimates before I decided on an installer. Square footage was 850  950 & 1230 . There were differences in the installation cost, carpet removal, & furniture moving. Mr. Bonito was selected with the 850 bid. We ordered 1000 sq. ft. because we wanted to have enough supplies for Mark. Because of the low waste per Mark, and Mr. Bonito's skilled experience- we used approx 800 sq. ft.!!! We saved  money by using Mr. Bonito & Mark. Thank you so much for your integrity!

Answered call promptly - came for estimate on time and did work as scheduled

He was very knowledgeable and did a very good job.  I would recommend them to others.  I felt comfortable with their technique of work.  I would definitely contact them for an estimate if we were to do other work.

They are responsive and professional.  The staff was okay.  I rate them high overall.

I would strongly recommend them for any tile job!

They were very responsive. They were very personable and easy to deal with. They were just nice people who did a good job. I just think their price was reasonable.

Jim Bonito was wonderful. Did great work. I recommended him to a neighbor who is also very pleased.

Jim showed up on time, set up serious tile-cutting equipment outside the house, installed tile neatly and precisely. He did not leave any trail bringing stuff in and out of the house (e.g. crossing white-carpeted living room). We have another bathroom and when we save up the money to do it next year, he is the number-one contender for the job.