Aqua Doc Pool Clinic, LLC

Customer service not good. Quality is awesome

good communicators;

Pool is now beautiful. Had difficulty communicating with workers due to language barrier.

My pool heater did not work and was under warranty. Gulf Shores charged me $108 for a service call. The LED said faulty switch. The repair person was here for 8 minutes. All he said as he left was that the last guy did not wire correctly and he left. Not sure what was done, but the hot tub works. Strange company.

Of course the prices have increased in comparison to my previous renovation but the work was beautifully done. I especially liked the crew that did the pool preparation, they were neat, happy employees! Everything turned out wonderful. Matt the project leader, and the company kept me informed of each step in the process. That was important to me. There are a lot of companies that are out there, and I give them 5 stars for their work, and communication. Cheaper is not always better. I did not take the least expensive co. I selected them based on the work, materials offered and communication. Very Happy Nurse and Doctor..

Good

They have a one size fits all price which is high. My pool leak according to the technician was small, but the price was the same whether the problem was small or bigger. It could be better with a lower price until the extent of the problem is determined.

Took longer than expected to get on the scheduled but they competed the job to my expectations. Technician answered all my questions. Wouldn't hesitate to use them again in the future if need ever comes up.

They are the best pool company ever

Not a happy customer. Constant issues with communication from their office to the crews. No project management or coordination between all the different crews that came onsite. The paver crew was a bunch of slobs. My husband had to act as the project manager or things would?ve been done improperly. The patio doors were left off for weeks after the paver install which is against the law because the baby gate had not been installed yet. It was just non-stop having to follow up with them to get the entire project completed.

Just finished our pool, cage and deck renovations and am so glad we picked AquaDoc Pool Clinic to do the job. Staff were fabulous. Hard working and excellent customer service. Josie, the salesperson, came by the house and she explained everything in detail. Rebecca, the coordinator, was on top of things all the time. Daniel, who oversaw the pool crew, was great. Very personable, worked long hours and kept us informed. Ted and David did the decking and put in a lot of hard work and they, too, were wonderful. Chris and his crew did the final cage rescreening and cage repair, and they were right on time, worked diligently and very friendly and informative. The work done was impeccable and if there were any issues, they were addressed immediately. GREAT STAFF!!!

This is the best company and has the greatest staff. Chris goes that extra mile to make sure our pool is clean and the systems are running. He always checks with us to make sure he exceeds our expectations. The company has been excellent at fixing the equipment whenever it needs it. The prices are competitive and reliable.

Very quick and great product.

Everything was spot on with timing, estimate, work calendar, and quality. The only problem I had was the tiling crew left a mess!!! I am very impressed with the management of the company. All the work was done "in concert" and finished when they said they'd finish. The after care they provide is great...great people.

Excellent company

They charge $100 for a service call which seems fine, but they charged me $161 for two 3 male pvc fittings on top of it, which I could get at any home improvement store for $6, and we re installed in less than 30 minutes. So $261 later for a service call with 2 pvc fittings. That s highway robbery! I would hate to see what they charge for actual pool parts. I will never find out, way too expensive! They also lost my credit card information after I sent it to them. I refused to give it over the phone, but they confirmed that they had it, then days later called back that they lost it. That is unacceptable! I will never do business with them again and recommend you do not either!!!

Great service

a job well done

Friendly, effective. efficient and just the right price!

Honest and excellent service Price better then I expected. Very professional

Solved the issue in one visit. Service person was professional and informative.

Not bad , they do a good job and they even call you back when you have a question, keep up the good work

Will use these folks again.

they was quick on everything