Secure2ware, Inc.

very knowledgeable and honest

If I had known what I know now, I would have stayed away from this company. I ended up paying money for a cancellation that I made within the stipulated 3-day period. This company, owned by Keith Ware was given permission to install an alarm system at my residence which is monitored through Guardian and partnered with Alarm.com. The contract stated that there is a 3-day period in which the user can cancel without incurring any expenses or penalties. This company will NOT honor this. After I cancelled my agreement with this company within less than 24 hours of service, the owner (Keith Ware) still insisted that I pay him labor fees and installation charges. His team of 3 (one of them who spent a considerable amount of time sitting and playing with his phone) came to my home to install the system. They spent just as much time with tech support as they did installing said system since there were issues from the beginning. Some features on the panel would not work, and the cameras would not stay connected. This rendered the system useless and unreliable. I cancelled the agreement the next day and requested that this company remove the system and process my refund as per the agreement. This company then requested that I pay additional labor AND restocking fee outside of the agreed amount. After refusing to pay the additional money that this company wanted, I was then served with a suit to appear in small claims court. I would advise anyone who intends on doing business with this company that there is a possibility that you will to part ways with your money without receiving the service that you signed up for.

The techs did an outstanding job on relocating the cameras for me. I would recommend these guys to all. Outstanding.

friendly service and experienced

Explained things

Keith was wonderful to work with, I would recommend you take the time to call if you are looking to install a home security system. You will not be disappointed.

need post installation on how to work security cameras

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Keith really knows his business. I would not hesitate to recommend him to anyone interested in security for their home or business. Just tell him what you want and he will make it happen.

Keith Ware and his staff are professionals. They were #1 on time, #2 informative, and #3 fast.

Contacted me moments after I sent my initial request. This was a Sunday morning...they were at my house that afternoon. I have system installed and am very please. Keith the owner is exceptionally professional and knowledgable.

They were true professionals. They cared for everything as if it was their house. I would recommend them to my neighbors. Thank you.

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