Salco Screens
About us
pool enclosures, screen rooms and re-screens
Services we offer
pool enclosures, screen rooms and re-screens
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 50% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 50% |
"We are sorry to hear that Mr. & Mrs. [Member Name Removed] are unhappy. Salco Screens take pride in our service and reputation. On 8/23/16, Mrs. [Member Name Removed] contacted Salco Screens to provide an estimate for a screen room at her residence. On 8/25/16, we met with Mrs. [Member Name Removed], provided the estimate and at that time Mrs. [Member Name Removed] decided to sign a contract (which is a legal binding contract), move forward with the project and paid a 25% deposit of $1,342 dated 8/25/16. It was explained to Mrs. [Member Name Removed] that we would be moving forward with the engineering and permitting process to faster expedite her project. On 8/30/16, we received an email from Mrs. [Member Name Removed] requesting that we put a hold on her project due to a conversation she had with her husband. We replied back via email on 8/30/16 stating that we already started working on her project and have incurred engineering expenses. On 8/31/16, we received another email from Mrs. [Member Name Removed] requesting to cancel her entire project. On 9/1/16, Salco Screens emailed back stating that we would be happy to refund her deposit less $250 for engineering expenses that were already incurred as well as release them from their legal contract for this project. On 09/13/2016, we sent her refund check via certified mailed for the amount of $1,092 and thought this was a fair and reasonable solution and that all parties were satisfied with this outcome. Approximately 30 days later on 10/12/16 we received an email from [Member Name Removed] and Mariana [Member Name Removed] stating that they felt they received an incomplete refund. We also would like to point out that this is the first time Mr. [Member Name Removed] engaged in any kind of communication with Salco Screens. So we again explained our reasoning why they received the deposit amount less the $250 for the expenses Salco Screens paid out for the engineering. We never had the privilege of meeting wit [Member Name Removed] and all of our business dealings were with Mrs. [Member Name Removed]. It is important to know that the scope of work never changed, (1) day the project is on, (5) days later its a hold, (2) days later cancelled. We will be happy to provide receipts, emails and a time log of hours spent on this project. We find it very difficult for our company to absorb the $250 spent on the [Member Name Removed]'s engineering because the [Member Name Removed]'s decided to cancel their project. We did not, and will not charge the [Member Name Removed]' any additional fees for cancelling the project. Please see below for specific wording on Salco Screens contract which was signed by Mrs. [Member Name Removed]. DEFAULT: In the event the owner shall fail to make any payment when the same is due, or any part thereof, or fail to perform fully and promptly any covenant or agreement herein set forth, they will pay to SALCO SCREENS, it successors or assigns, all costs and expense the said SALCO SCREENS, or its successors or assigns may thereby be put to, including a reasonable attorney fee. If the owners shall become bankrupt or be put into receivership, or fail to make any payment when due, or fail to perform any covenant herein contained, all sums then unpaid shall become due and payable upon written notice thereof by SALCO SCREENS, its successors or assigns. THIS AGREEMENT shall be binding upon the heirs, administrators, executors, successors and assigns of the owners."
There was a time during the summer they were on a large job in Orlando I think it was and they were not able to help me at that time. That was understandable. They are still who I call first. Very knowledgeable, caring, not sure what more you can ask for.
"Thank you."
"Thank you"
The screen company owner's son took the paperwork down on my estimate, and he was not prepared to collect a deposit at that time. He told me he had another job and did screenwork only part time. Tony, the owner, previously stated he tried and tied and couldn't catch me at home to collect deposit. I would have been fine paying it when I got the written estimate, which his son was not prepared to give. So Tony wanted me to be at home in the mornings but I had a lot going on that week (I work at USCENTCOM at MacDill AFB) and told him I could meet him after 4pm, but he couldn't do it. So it's flat out false when he said he tried and tried to catch me at home, and it was I who didn't get anything in writing until after the job was done. Also, they started the job a day early and ended a day late--with Tony demonstrating a very unprofessional attitude. He acted like starting early was a good thing. For who? Starting early was bad because I needed to be home and take care of my dogs. It's unreasonable for anyone to just show up at someone's house, with no prior coordination, no permission, with no one home, and start working on their lanai. I had arranged to take Friday (start day) off and I was to be home each day but they showed on Thursday and began work. They were supposed to finish Sunday. Well, they didn't show all weekend as they had agreed. On Friday they called that morning to tell me they'd not be there that day until late. Tony's son was a nice guy but work he did was terrible...some of the panels were crooked and ripply, but no one said a word about it until I did. Next, I had an appointment...a job interview on the following Monday, which was why I needed them finished and gone on Sunday--as agreed. But Tony flat out told me he had a bigger, more important customer and said when they call, he jumps. So making any deals with this guy at Salco doesn't mean a thing--he is not a man of his word by any means. He will apparently leave you stuck if a bigger job shows up last minute, finishing your job when the want to. So I had to change my interview appointment last minute. I'll add on one of the days they were at my house, I came home to find his son's wife (or girlfriend) just sitting there on my lanai and I guess enjoying the day away. And here Tony acted like I was the one who was hard to get along with because I took issue with them not being there when they said the would, and they were there at other times without any notice, doing shoddy work at that. Tony also had commented that my backyard neighbor had no problems...yes, the one he is personal friends with from way back according to her. My other neighbor used Salco a couple times, until he left them stranded too, They have an "A" review here and an "F" review that followed, apparently for the same types of issues. Save yourself the headache...don't use this company.
"Thank you for your kind words!"
"Thank You for your kind words."
Licensing
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