HEAVEN SENT HOME MAINTENANCE & RENOVATIONS

"THE MEMBER AND I MADE AN APPOINTMENT TO MEET SO I COULD GIVE HER AN ESTIMATE. UNFORTUNATELY I MISPLACED HER APPOINTMENT SHEET AND WHEN SHE CALLED ME BECAUSE I WAS LATE, I WAS ALREADY ON SITE FOR ANOTHER JOB. WHEN SHE CALLED I STOPPED WORK AND WENT RIGHT OVER TO ESTIMATE HER JOB. I DID ARRIVE LATE AND I WAS IN A HURRY, AS I WAS ALREADY WORKING. I DID NOT HURRY HER ALONG AS I STAYED AS LONG AS IT REQUIRED TO GET THE INFORMATION. MY CLOTHES WERE DIRTY WITH THE MATERIAL I WAS WORKING WITH. SHE NEVER, NEVER ASKED ME TO LEAVE. I PROVIDED HER WITH THE ESTIMATE AND SHE DECLINED MY ASSISTANCE WITH HER PROJECT. I WISHED HER LUCK AND WENT BACK TO MY OTHER WORK SITE."

"AS FOR THE HOLE FOR THE DEAD BOLT, IT WAS CUT WITH A METAL CUTTING JIG SAW WHICH IS A BETTER CUTTING TOOL THAN THE RECIPROCATING SAW THAT I HAVE. WHENEVER YOU CUT METAL THERE WILL ALWAYS BE JAGGED EDGES. SINCE THEY WOULD BE COVERED BY THE DEAD BOLT I FIGURED ALL WAS WELL. I WILL USE A HALF ROUND FILE NEXT TIME TO "SOFTEN" THE EDGES."

"I DO REMEMBER THE CONVERSATION WITH HER AND I WOULD NEVER SPEAK BADLY OR USE "RACIAL SLURS" WITH ANYONE LET ALONE A CUSTOMER. I ADMIT I DID NOT RESPOND IN A TIMELY MANNER NOR FOLLOW UP WITH HER. AT THAT TIME I WAS HAVING SOME FAMILY PROBLEMS AND HAD TO SPEND TIME IN MASSACHUSETTS AS MY MOTHER FELL AND BROKE HER HIP. I REGRET NOT FOLLOWING UP AS SHE STATED "FINDING A CAPABLE HANDYMAN, AND ONE WHO WOULD SHOW UP AS PROMISED" IS HARD TO DO. I WOULD WELCOME THE CHANCE TO MAKE THIS RIGHT."

"THE MEMBER CALLED ME OUT TO GET AN ESTIMATE ON PUTTING TILE IN ONE BEDROOM. WE ALSO TALKED ABOUT PUTTING TILE IN THE FRONT ROOM AND HALLWAY. ALSO ABOUT REPLACING BROKEN TILES IN ANOTHER BEDROOM. HE WANTED A PRICE FOR PERFORMING ALL THE WORK. I ADVISED HIM THAT IT WOULD ONLY BE AN ESTIMATE AS THE ROOMS WERE SO CLUTTERED IT WOULD BE HARD TO GET THE CORRECT MEASUREMENT AND TO PROPERLY INSPECT THE CURRENT FLOORING TO ASCERTAIN THE CORRECT REMOVAL PROCEDURES. HE STATED THAT HE UNDERSTOOD. I CALLED HIM BACK THREE DAYS LATER AND GAVE HIM THE ESTIMATE AT WHICH POINT HE TOLD ME THAT IT WAS HIGHER THAN HE EXPECTED. I ADVISED HIM OF THE CONVERSATION WE HAD ABOUT THE REMOVAL PROCEDURES AND THAT IF IT CAME IN LOWER THAN THE ESTIMATE I PROVIDED THAN THE COST WOULD ALSO DROP. I GAVE HIM A HIGH END ESTIMATE EXPECTING THE WORST. HE NEVER RESPONDED OTHER THAN STATING THAT HE WOULD TALK IT OVER WITH HIS WIFE AND GET BACK TO ME. AT NO TIME WAS THE DATE MARCH 13TH EVER DISCUSSED. IF IT WAS I WOULD'VE TURNED DOWN THE JOB AS I WAS BOOKED UP UNTIL THEN."