Altman's Cooling & Heating
About us
Altman’s Cooling and Heating provides homeowners with HVAC services all across Brevard County, with new construction installations, light commercial work and existing home system replacements and services. They offer service on all makes and models and bid on replacement units using only top quality products. Altman’s Cooling and Heating is still growing. If you look at the employee list you will find 11 dedicated employees working as a team towards one common goal, outstanding customer service.
Business highlights
Services we offer
New construction, installations, light commerical work and existing home system replacements and services.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
50% | ||
22% | ||
0% | ||
11% | ||
17% |
Would highly recommend this company to anyone.
I was talking with the technician and he said they take all the old a/c units, scrap them, and donate the money during Christmas and Thanksgiving to the needy. How many companies do you know that would do that?
I think the estimator, Brian, came out the following day and on time. He took all of five minutes to tell me that my old system could stand to be replaced. He stated that my house needed a 2.5 AC, without looking around or measuring or asking me any questions. He laughed when I told him I wanted a 3 ton, but agreed to it. All over their website it states that they take into account lots of factors in sizing the proper unit. This is where the company lost its first points for professionalism. They lost more in connection with other things that Brian said would be done in the install that the Installers refused to do and things that Brian said did not need to be done that the installers said needed to be done. For example, I asked if the new, top of the line AC would need a different thermostat. Brian, using his fingers, made a very large rectangle shape around my thermostat and said "dont worry, your top-of-the-line air handler automatically comes with a huge touch screen thermostat." It came with a bottom of the line thermostat. When I complained about what was said by Brian, the assistant installer said "oh yeah, thats right, we were out of that one. We will order it and bring it to you. I forgot about that.." Two days later they came back with another bottom of the line thermostat. What I contacted Brian and told him about the situation he stated "WHAT I SAID DOESN''T MATTER. YOU SHOULD HAVE GOTTEN THAT IN WRITING. I WILL GET YOU ONE FOR $200."
Brian also stated that Altmans will replace all insulation from the unit to the ceiling inside and outside. When I questioned the stallers Jason and Donald Compton, Jason replied "WE NEVER DO THAT. I WISH THEY WOULD TELL US WHEN THEY MAKE SPECIAL ARRANGEMENTS LIKE THAT." When I called Brian he stated "THEY HAVE TO REPLACE THAT BY LAW".
Here is another example: Brian stated that my old concrete slab was too small for the new condenser, Don and Jason brought a giant, thick condenser pad to my house. I was so happy! However, I quickly realized that they simply put the new pad on top of the old, moldy, discolored, slanted, broken slab! When I told Jason and Don that I was sorry, but they were going to have to redo the pad the right way, they both stated that that is how they always do it and it is fine. I was very upset because the slabs and condenser unit are tilted by about 3". I know that is what happens with condensers after 5 or 10 years, but my brand new $6880 unit? No way! I called Brian and he stated "That concrete slab has a Styrofoam bottom that is not allowed to sit on the ground." When I told him it does not have a Styrofoam bottom and that over 12 inches of the new slab were hanging over the edge of the old slab (just hanging over mid-air) and that I was highly concerned it will crack and or damage the condenser, he assured me that it will not break and that he will cover any damage, but he assured me that that is how his company is supposed to do it and that "it will pass inspection."
I cannot speak on behalf of this because Altmans has yet to show me a permit and when I called to find out when the inspection would happen Altmans secretary said that the "inspection manager was out on vacation for the past week." Well, my AC was installed a full 2 weeks prior to my phone call. I have had to call about a dozen times in regard to the issues listed above and several others.
Still on the topic of things BRIAN VERBALLY AGREED TO DURING THE ESTIMATE THAT DID NOT HAPPEN: Brian stated that the new air handler would need a condensate pump due to the new design, but they would do their best to use the gravity discharge I already had in place. He stated that the condensate pump would be put in an insulated box to reduce noise because it it close to my bedroom door. On this topic I can compliment Don and Jason because they took the time to bring the condensate pump outside and show me how it worked and the noise level it would make. However, before that Don removed the foam insulation from where the old gravity drain entered the wall to check it out. He then installed the new AC but never put new foam to cover the large hole in the wall behind the air handler. When showing me how the pump worked outside he put the hose over te fence into the neighbors house and turned it on, spraying water on the neighbors house.... And then they stated that they would put the unit in an insulated box and described the vent cover they would use to allow the small pump to breath. THEY NEVER PUT IN IN ANY INSULATION, AS PROMISED BY BRIAN, DON AND JASON.
To speak on something that Brian said NEEDED to be done, but was NOT TRUE: The ONLY REASONS I cut out a wall in my house was so that Brian could make sure there was enough room for a 4" wide emergency shut off for the air handler, as required by law. Brian went over the law and stated that the only way the new unit and the emergency shut off would fit is if I cut out the wall.
Well, THEY NEVER PUT IN A 4" EMERGENCY SHUT OFF. When I called Brian on this matter, he said that it was in the heat strip package.
On the topic of Brian and the heat strip: I currently have a 50 amp for the heat strip. Brian wanted to put a 10Kw heat strip on the 50 amp. I was fine with that, but I looked on the internet and saw many people complaining that a 10Kw heat strip will pop the breaker with 50 amps. I called and requested a 7 Kw, which Brian changed the order to. I am no electrician AND THERE IS STILL NO INSPECTION, so I am not sure if the 10Kw would have worked or not...
The installers arrived at my house at 10 AM! 10 AM to remove an old and install a new AC! They both said their names and shook my hand, but their hands both felt like dead fish. No life in them at all. Neither of them would look me in the eye. From what I gather, Don was the professional and Jason, the second worker, did not know if switching off the breaker to the AC actually turned off the electricity to the AC.... And he did ALL the work outside with the condenser...
Don Compton works inside all day. He says almost nothing. Lots of loud bangs came from his work space and the van. He brought his own air conditioner blower and plugged it in and pointed it at himself they whole time, never asking if he had permission from myself, the home owner. The air handler did not work (I would assume one of the many loud bangs was him dropping it) and he had to go get another one. He removed the ground wire from the condensate pump to put it in a 2 prong plug, he put the air handler on a stand with bow legs. Oh, Brian stated that my vent door was not allowing enough air in and that it was a pain in the you know what to open a door to change an air filter, so they were supposed to install a 24" x 24" air intake (another reason why I had to cut the wall). Well, Don Compton disagreed and said the exact opposite. He did NOT install a new air intake as stated and he did NOT replace any insulation from the unit to the ceiling as stated by Brian. I saw tons of old insulation and dust falling onto the coils, but Don just ignored it. Also, about 20 of the "fins" on the coils are now bent. I will assume Don was picking off the dirt and bent the f
"Thank you, Member! We sure do appreciate the feedback & look forward to working with you in the future. -Tanna Burcham Altman's Cooling & Heating"
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