Paradise Palm Pools Inc
About us
Additional Email - [email protected], [email protected]. [email protected]
Business highlights
Emergency services offered
Services we offer
Vinyl pool liner replacement, equipment repairs, leak detection, pavers, plumbing repairs, salt generators, solar panels & new swimming pool construction.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.610 Reviews
Number of Stars | Image of Distribution | Number of Ratings |
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90% | ||
0% | ||
0% | ||
0% | ||
10% |
Showing 1-10 of 10 reviews
Chrissy R.
Aug 2023
John and his crew were professional, punctual and very friendly. The pool liner is beautiful and expertly installed . It has enhanced our entire pool room. We highly recommend Paradise Palm Pools
PEPPE D.
Aug 2017
Wonderful, people and workmanship.
Jill C.
Jul 2017
Excellent! John was very professional and helpful in the size required for the liner. After job was complete he followed up to see how the pool was. Not only would I hire him again, we would recommend him to our best friend. Previous install was the wrong size which caused it to fail after 3 years.
Stephanie R.
Jul 2017
John and his two workers showed up not only on time however used every minute accordingly. They performed in a professional manner. I was pleasantly surprise to come home to a beautiful backyard with no messes or garbage to pick up as well. This company is highly recommended by me and my family. John not only has made my life easier and put my family at ease with this nightmare however I will forever be thankful for his hard work and sincere heart.
Chris S.
Jul 2017
John promptly replied to our request for an estimate and was even familiar with our pool, as he had done work on the pool for the prior homeowner. He was extremely knowledgeable and incorporated our request for new steps and a swim out area into a great design which really updated and enhanced the pool. He kept us up to date on the progress of the work and was always available to answer any questions. The workers who installed the new liner, steps and swim out area were very prompt and professional. We are extremely satisfied with the work performed and will definitely contact John for any future pool projects.
Michelle N.
Jul 2017
AMAZING! Very happy with the results.
Judy M.
Apr 2017
From start to finish John has made a mess of this project. Everything has been done improperly. He always sends his worker and never comes to inspect or repair things himself. The floor under the pool liner was not prepared properly to support the stairs or sloped properly (according to two other separate companies). The pool liner company requested that he come back out and measure again, but he didn't even send his worker to do that. Other issues including where the worker put his foot through sand in the side were never repaired, even thought I have a 3 year workmanship warranty. I'm always having to pay more to fix things that weren't done properly from the beginning. He installed LED lights that were supposed to last 20 years. One went out after 2 years, even thought I barely use it. I had to hassle with the light company myself to get it replaced, only to learn that he actually installed a cheaper light than was written into my contract. Now the lights don't match or sync. He responded by saying that I now have a new light and only have to buy one other new one, even thought I already paid him for the lights that were more expensive than the lights he actually installed.
Response from Paradise Palm Pools Inc
"In this case the homeowner was unresponsive and never followed through with returning my phone calls or putting me off for months at a time. The pool work in question is as follows. Judys pool is a sand bottom. She has drainage issues that caused the floor to pothole. There was never a fit problem with the liner. Fit like a glove from day one. The lights had a one year warranty and i was able to bend over backward for her to get the first one covered and pay my men to install for free after 3 years. [Member Name Removed] called me and we came to agreements on how to fix her issues then i wouldnt here from her for months at a time. As far as the foot print. i told her i would take care of it. All she had to do is pay for the water . I never made a mess of anything. She let things go for years and now its my fault. I don"t think so. I always have taken care of my customers that are responsible homeowners . Thats why i have good ratings. I will always help those i have done work for unless they give me a reason not to and that was the case here. This review is bogus and i gave [Member Name Removed] multiple chances for us to correct her issues even at my expense. Dont like to see this kind of rating posted when i bent over backwards to help her many times as I would any of my customers."
Charlotte F.
Feb 2017
I have to say I was pleasantly surprised, John was on time and very professional. The estimate was affordable and fair. He is a great man to do business with Everything went just as he said it would and my new pool liner looks absolutely beautiful. Cody and Tony were hard workers, pleasant and respectful of our needs. They arrived when they said and went right to work. They did not have any problem with us watching, I didn't want to make them feel uncomfortable, but I was in awe with how quickly the job was accomplished. The liner is beautiful and is perfect, no wrinkles and the stairs fit like a glove. I would hire John and his crew again in a heart beat. I recommend them highly. Pictures attached are while pool is being refilled.
Sandora T.
Nov 2016
We needed a vinyl liner replaced in our pool. We originally found someone who advertised on Craigslist as being a “Vinyl Liner Specialist.” It turned out that he had never done a vinyl liner replacement and had no idea what he was doing. He hooked up a hose to empty our pool, tore out most of the liner, then took off for three days. In the meantime, our side walls buckled, popped, and cracked. After two weeks of this nonsense I called John at Paradise Palm Pools. I found out that John is one of only two companies in the Tampa Bay area that does know how to properly change a vinyl liner, and he has been around long enough to prove it; his positive reviews are everywhere. I wish we would have just called him first instead of worrying about price. You do get what you pay for. John’s price was only about 1% more than the idiot from Craigslist. Lesson learned! John came out right away and assessed the situation. He explained to me what the other guy did wrong and how he would make it right. He stayed in contact with phone calls and text messages throughout the entire process. He followed up with a phone call when the job was complete to make sure I was confident and happy with the job his guys did. I cannot begin to express how glad I am that I found John when I did. His knowledge is incredible; his personality and business sense are fantastic; and he’s so down to earth. He really took the time to put my mind at ease. If you need a vinyl liner replacement, PLEASE call this guy!!!
Neil G.
Mar 2016
unknown
Licensing
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FAQ
Paradise Palm Pools Inc is currently rated 4.6 overall out of 5.
Paradise Palm Pools Inc accepts the following forms of payment: CreditCard
Yes, Paradise Palm Pools Inc offers free project estimates.
No, Paradise Palm Pools Inc does not offer eco-friendly accreditations.
No, Paradise Palm Pools Inc does not offer a senior discount.
Yes, Paradise Palm Pools Inc offers emergency services.
No, Paradise Palm Pools Inc does not offer warranties.