A Sound Decision

I live 2 houses down from this eyesore of a business and they have spotlights in their parking lot that are pointed directly at my front porch, not to mention they come on before its dark and go off at 1am? No sense. I asked short fat blonde lady with old as dirt dog if she could do something about it and she was rude as h***. I've never used them, but I wouldn't because of their nastiness. It doesn't surprise me to see these awful reviews.

A Sound Decision refuses to hand over information, including log in information for the equipment that they sold us. We used A Sound Decision at our home when we decided to add smart functionality to all of our home theater hardware. The company was recommended by a friend, so we decided to use them for our new business project. Right off the bat there were issues of over-promising solutions to our issues, but we moved forward while navigating through these issues to complete the project. There were numerous items that were added to our facility without proper invoicing and detail of the additions. The owner "Terry" promised these addition would be inexpensive, but when the final bill came upon completion the final tally was over $30,000. We were never given an itemized break down of these items until 2 days before we opened. Their practices are very predatory, but we still paid them in installments over the course of 6 months. Our current problem involves their lack of communication because we decided to switch companies. We decided to use them one last time, much to our hesitation, because they were familiar with our system and we only needed to move a couple of TVs and add two speakers. The price of this was over $3,000, which was absolutely outrageous. We decided to go with another company, and their quote was less than half of what A Sound Decision quoted. I published this information on social media to prevent other people from making the same bad decision I did, which they took offense to and now they refuse to hand over credentials to this new company to allow them to complete the job.

It didn't

Having had custom audiovisual systems before moving to Florida, I already had in mind what I was looking for this time, a full Klipsch Palladium Home Theater System, but with 2 subs rather than one. I called A Sound Decision as they were the only Klipsch dealer I could find in the Tampa Bay area, and one of the few CEDIA members. When I scheduled an appointment, I was surprised to find that they had that exact system on display in their show room. I paid only for the equipment initially, then paid for labor as various tasks were completed. My wife thinks the system sounds better than our previous system that cost twice as much, and I have to agree. There's no visible wires, and all the equipment is hidden in a closet. Terry is very knowledgeable, and with great experience. Natalie is great with scheduling and handling the paper work. Their installers were good, too, very important with custom audiovisual installation. I wanted someone who would be there for service in the future, and they've promptly solved any issue we've had, often the same or next day. Just visiting their show room suggests that isn't going to change. They work with faux painters, which we also used to finish out the look we wanted. They also work with a custom cabinet maker, who's currently re-facing our kitchen cabinets. They've helped us with about everything we needed done in our condo, and it was all priced competitively. It all looks great, and works great. They're "good people," too.

A Sound decision did an excellent job, were on time, and completed the job quickly. I wouldn't hesitate to use A Sound Decision again as they were great and would also recommend them to anyone looking for a top notch home theater system. Their team installing the system were professional and cleaned up after their work. I am very pleased with all they've done.

The install was suppose to be completed in a four week period, it has now been over five months and the system that was installed by A Sound Decision still does not work properly. In the beginning they seemed to have a sense of urgency to get the problem resolved, as time went on and they were unable to resolve the problem it became harder and harder for me to get a service rep out to look at the issue, it has since gotten to the point that they ignored my previous 5 emails as well as my previous phone calls to resolve this issue. In addition to the above when I last met with the owner Terry Moore in the beginning of July he presented a "Change Order" invoice for $15,766.40 as we went through the invoice we both noticed items that I had been double charged for or items that I never got, in addition to items the owner could not even explain. At that point Mr. Moore called his wife and questioned her in regards to a few charges on the bill and he determined that he would have to go over the bill again and that Natalie (Terry's wife) would setup an appointment to go over the new bill with me. It's now 45 days later and instead of resolving the service issues which have gone on for five months now, they decided to write me a threatening email stating that they had gone over the bill "numerous times" and that if it were not paid in full they would "remove any and all discounts" that may have appeared on the previous invoices. Five months later.... system still freezes, IR Receivers continue to fall off, parts of the system don't respond AND now they are trying to say that I refuse to pay them the $15,766.40 when they know I never received an updated "Change Order" and I have paid them well over $75,000 on this job already (the initial contract was for $40,000), which does not include the first time I had them work on my home. Talk about shady.

Terry and Natalie were very professional and a pleasure to deal with. Terry was very prompt and made sure the whole project went as specified. My wife was thrilled with the ease of controlling the system with the supplied master remote. Their team was very polite and clean with great attention to detail about keeping dust and dirt to a minimum.

Afterwards, I involved the Department of Justice, the Pinellas County Licensing Board, the State. In essence, it is buyer beware, since no one looks after the consumer. My only recourse is to post my experience with them on the Better Business Bureau Web site and Angie's List. My doorbell still doesn't work, and they never made it right with me, or didn't care for that matter. They got what they wanted. They finally got licensed in May 2007, so that now when they file a lien against their customers, they can make it stick. Be careful!