At A Sound Decision (ASD) our goal is to exceed the client’s expectations for a home theater system while remaining within the projected budget. Our company specializes in custom audio/video installations for new construction and existing homes. Projects range from small electronics installation to high end home theaters, residential or commercial audio/video and home automation & distribution systems. With 25 years of experience in sales and installation, we know which products are reliable, affordable, and user-friendly. Tell us what you would like to achieve and rely on us to exceed your expectations. We are licensed and insured. Our main goal is to provide you with excellent service and give you "the biggest bang for your buck". Important aspects to consider when choosing a home theater company: licensed & insured, experience & knowledge of products, years of experience, storefront with current products, design center, photos of projects, construction knowledge, referrals or testimonials from clients. We serve all of Pinellas County including Tarpon Springs, Clearwater, St Petersburg; Pasco County including Trinity, New Port Richey, Odessa; and Hillsborough County including Tampa, Odessa, Lutz, Carrolwood, Westchase. Our services include: audio/video installations, integration with new and existing products, programming remote controls and touch panels, retrofit into existing walls, and new construction installations. We never want to see wiring, so all wiring used in walls is UL rated for use in walls. We also work closely with contractors to get a great end result!
Low voltage specialists, custom home theater sales & installations, wiring for surround sound, high definition, phone, cable tv, satellite, computer, central vacuum, intercom. select electronics repair, computer programming, and networking
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63% |
"ACCESS TO THIS COMPLAINT WAS JUST REC’D BY EMAIL 03/08/07 WHEN THE CUSTOMER COMPLAINT WAS FILED ON 9/15/06. A SOUND DECISION WAS CONTRACTED TO INSTALL A TV, REMOTE CONTROL, DOORBELL, WIRELESS ROUTER, PHONES & ESTIMATED LABOR FEES. AS DISCUSSED WITH HER ON OUR INITIAL MEETING ON 7/7/06, SHE WAS FULLY AWARE THAT LABOR WAS AN ESTIMATE ONLY AND ON TOP OF HER CONTRACT IS A STATEMENT THAT “LABOR IS ESTIMATE ONLY” AND “ANY ADDITIONAL MATERIALS NEEDED WILL BE AT AN ADDITIONAL COST.” I WOULD BE MORE THAN HAPPY TO SHOW ANYONE A DETAILED LIST OF CONTRACT, HOURS CHARGED AND WORK PERFORMED FOR MEMBER INCLUDING FIXING MANY INCOMPLETE ITEMS FROM HER PREVIOUSLY CONTRACTED HOME THEATER COMPANY. HER REACTION TO THE INSTALLATION WAS, “IT’S BEAUTIFUL! WE LOVE IT!” IN FACT, NO COMPLAINT WAS RECEIVED UNTIL AFTER A FINAL BILL WAS PRESENTED ON 8/25/06 AT 5:50PM (OVER 2 WEEKS AFTER TV INSTALLATION). AT 11:45 PM 8/25/06 AN EMAIL WAS REC’D SAYING THAT THEY LOVED THE TV AND WHAT A WONDERFUL JOB WE DID, BUT QUESTIONED THE EXTRA HOURS CHARGED. AT 6:41 AM 8/26/06, SHE STARTED WITH ATTACKING EMAILS, ONE AFTER ANOTHER. I HAVE RECEIVED 9 ADDITIONAL EMAILS, EACH ONE CONTRADICTING THE NEXT, WITH HER REASONS FOR NOT WANTING TO PAY ANY ADDITIONAL MONEY FOR ALL OF THE TIME SPENT AT HER HOME. WE DO NOT PERFORM ANY ADDITIONAL SERVICES TO ANYONE IF THEIR BILL IS DELINQUENT. LIST OF REFERENCES FROM HAPPY (PAYING) CUSTOMERS PROVIDED UPON REQUEST."
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Monday: | 8:00 AM - 5:00 PM |
Tuesday: | 8:00 AM - 5:00 PM |
Wednesday: | 8:00 AM - 5:00 PM |
Thursday: | 8:00 AM - 5:00 PM |
Friday: | 8:00 AM - 5:00 PM |