Xecutive Pools

the Xecutive pools staff was great. However they sub-contract their plaster work out and their subcontractors are not as detail oriented as they are

I was wanting an entire new look for my pool area. From the very first phone call to Xecutive pools through questions and answers to decision making and the job being done even quicker than what I was told, the entire process was made so easy for me. They kept me aware of what was going to happen each day and followed through. Everyone was a joy to meet and to work with. They were always pleasant, informative and respectful. The work that was done, from pavers to electric and the pebble tech finish on my pool is incredible. I could not be more happy or proud to show off my new pool area. I would highly recommend them to everyone.

Xecutive Pools has treated me like gold. All of the company people were courteous and kind. The pool looks fantastic, and they work quickly. They went above and beyond to help answer my questions as well. I will use them again and again when I have projects I want to do.

At the start things went well with Xecutive Pools. The estimators showed up on time, spent a great deal of time on site and provided an on the spot estimate of the work. After multiple estimates, we were happy with the amount of time and detail these guys put into their estimate. We accepted their estimate, stating to them that they were not the cheapest bid, but I hope their customer service and quality reflect that. Upon acceptance of the estimate, we were given a start date and told they would not begin until ALL materials were on site, to prevent delays waiting for materials, and that the deposit would be due at that time. The project start date ended up being delayed a week due to weather. That was okay with us. It is an understandable delay given the type of work. The project started out as planned and proceeded ahead of schedule. Even though some of the materials weren't on site yet. Deposit payment was made regardless of the fact that all materials were not onsite as promised. I did mention to the job supervisor day one not to bring deliveries over my septic field, and that I am big on communication and want to be kept informed. He never asked for my number, and he never updated me on the project. Thankfully I was at the house for the duration of the project. Because my brand new septic field was almost driven over 3 times with large vehicles. So that message never got relayed from the supervisor either. The first 2 weeks went well. Demolition of existing tile, some concrete, draining of the pool, cleanup, installation of new tiles, installation of pavers, etc. At the start of week three, Monday came and went without a call or any contractors on site. When I questioned them why they arenâ t starting plaster work, surprise, there is a delay in materials. It was a full week of missed work because materials were not on site as promised. Plastering was done in one day. But cleanup from plaster was an absolute joke. Plaster slurry was recovered from my main drain by a diver I had to pay because It wasnâ t pulling much water due to the slurry, and there was a crack in the housing. (The crack may or may not have been there prior to the work done. The pool did have a leak in the main drain line somewhere, which I mentioned to Xecutive Pools at the start of the project. But that was ignored, instead of looked into before starting the project.) But, the amount of slurry that was sucked into my pump basket was unacceptable. They didnâ t clean any of the lines of slurry before filling the pool. Plaster guys dug a hole in my yard to pump slurry water into. They never filled the hole back in. A bag of mortar was left on my concrete porch. The bag was ripped, spilling onto the concrete. Left there through the rain, it hardened to my concrete. This was left for me to chip up and clean off. Along with a good amount of gravel and sand. Instead of cleaning it all up, it was just raked into my yard for the mower to pick up and throw rocks. Enough left to fill a wheelbarrow. In summary, the quality of the installation is acceptable. But the cleanup, and communication is terrible. I did submit these concerns to the company. I waited to review the job until they had an opportunity to comment on these problems. There has been no response. There wasnâ t even any followup by anyone at Xecutive Pools after the completion of the job to address concerns or check on the final product. If you hire this company, be aware of communication concerns during and after the job, as well as cleanup processes. I suggest holding 5% of the job costs until job is completed correctly. They asked me for full payment the day of plaster. I should have waited until things have been cleaned up properly first. Owner was asked by his own team to contact me regarding these issues. He never bothered to reach out.

Responsive, and did everything they promised for the quoted price. Very happy with the result (resurface 16,000 gal pool and new tile). Took a week longer than original estimate, but from what I read, that is great and you should pretty much assume there will be delays on a big job like this.

Good experience overall

Very poor communication and poor workmanship. Had my pool remodeled by them. Was supposed to be a 3 week job, due to no shows it turned into a 9 week job. Corner Tile broke off and now wants to charge me $150 to fix even though it?s been less then a year. DO NOT USE THIS COMPANY- YOU WILL BE SORRY IF YOU DO!!!

Have you ever thought, that a pool company would say they cannot install the tile, that you picked out of their showroom? This is a typical bait and switch contractor. Do yourself a favor and keep looking.

We were very pleased from the beginning process until the end. Everyone was polite, professional and friendly! I will definitely recommend Xecutive Pools to anyone who is in need of their services. Thank you again and awesome job!

Very professional, answers all questions, always available. Their workers are very polite and extremely hard workers. I recommend them 100%. Did a fantastic job.

From Kayla to Rob to Pat, everyone including all the workers were very professional and courteous. The workmanship was excellent. This may be unusual but they had our pool and patio completely remodeled in one week. That was pavers covering the llanai and front porch and sidwalk, new pool coping, new pool tile, complete replaster of pool and installation of a pool heater. Pool was refilled and startup was completed on the Monday after filling. Everything looks great. Not sure if the cost was in line with others but everyone else wanted me to hire sub contractors for each job I didn't have the time or desire to go through that hassle! Thanks to all at Xecutive Pools.

On a 1-10 rating with 10 best I would rate Xecutive Pools a 15. From the first contact with Patrick Borrelli to the final inspection all processes were professionally done in a timely manner. All phases of the project were completed as planned and on time. At the end of each day a through cleanup was completed at the end of the day. Our expectations were exceeded and the pool now looks brand new. We without reservation recommend anyone needing any pool work to contact Patrick Borrelli, President of Xecutive Pools because of his integrity and outstanding work.

5 stars for the prompt offer, honesty, office staff and execution. 3.5 stars for not showing up when promised without notification. Bumpy from the start, the supplier did not deliver the material as promised. Unfortunately the weather didn't cooperate all the time and it took three weeks instead one to finish the work. Overall I would recommend this company and would hire them again.

They were straightforward and honest, I would use them again.

Im a first time pool owner, so I had a lot of questions, they were always there to answer them. I made many calls and always got an immediate response. Kayla was always very nice and informative. They explained everything as we went through the process. When the pool was finished Justin came out and walked me through everything I needed to know...I would definitely recommend this company..

Xecutive Pools remodeled my 20 year old pool in March of this year, and installed pavers on the pool deck. This project took two weeks from start to finish and the result is just great! We are looking forward to spending more time around our pool now that it has received a major facelift. Employees of Xecutive Pools showed up when expected and were polite and respectful, as were those subcontracted by Xecutive to install the pavers. There were one or two tiny things that needed to be addressed once the work was completed, but these were taken care of in timely fashion by Carlos, the site supervisor, to our satisfaction. I have read with surprise the many negative reviews for this company, but our experience was quite the opposite. If I had to make one tiny criticism, it would be that I would have expected Patrick, the owner, to come out and view the completed project. A small thing, but it would have been appreciated :) I am going to trust that if we have any issues down the road, these will also be addressed in timely fashion. I would recommend Xecutive Pools if you are considering renovating your pool. They get an A from me! Thanks Xecutive Pools.

He does beautiful work but does not follow up when there are issues.

The work hasnâ  t been done yet just scheduled

The start date for the refinishing got pushed back a few times. There had been a delay in the materials to resurface our pool but it would have been nice if The company called me to explain. When I called the office after no one showed on the day expected, the office staff did not know the reason for the delay. She had to call me back after checking into it. The work itself was well done and I was satisfied with the finished project.

Patrick and his team were amazing. We added a sunshelf to our existing pool, widened the spa spillover into the pool, and added pavers to our deck. The remodel is absolutely gorgeous and was done in a timely manner. If you are looking for a conscientious and professional team, look no further than Xecutive Pools!

My pool looks absolutely beautiful. Kayla kept in touch throughout the entire project and helped facilitate a change midway. We are very happy.

They took care of a pool refinish, new water line tile, coping, and paver stone pool decking. The end results are absolutely beautiful.

We have been trying to give final payment for weeks. We are at month 2 of a two-week pool redo. Tile and grout stained by backsplash of pools finishes(they poured the wrong finish), won't show us how to convert pool to salt water and piles of sand and concrete around the pool. Won't return phone calls or emails. Incredibly unprofessional. Do not use this company! Update: We contacted BBB and DBPR. On 11-30-18, we contacted Hillsborough County Consumer and Veterans Services to assist in resolving our complaints. On 12-19-18, 23 cracked and disintegrated pavers were replaced to our satisfaction. The manufacture of the pavers will contact us to answer questions. The final payment was issued to Xecutive Pools LLC on 12-19-18. A signed and dated Contractor Release Form (Final Waiver of Lien) will be given to us once the final payment clears the bank. The warranty period on our pool renovation begins today, 12-19-18 (after the project was complete).

They verbally promise you things as this is "our standard", e.g. tile for the stairs and don't do it. Reason: I have green tiles and they don't put their signature tile on green. I have been told this after the fact and the pool was filled. Asking for solution, no answer. But they requested the final payment on time and I said the project is not finished because I don't have a solution for my tiles. They first told me they'd just use extra material to install the salt water pump without charging me. This was never discussed with me. The final answer was the tiles are not mentioned in the contract or the quote. They leave a pile of dirt and sand in your yard and if you asked questions you don't get a response from the "president" but the assistant like this: we won't harm your property". That is a lie! I'm still waiting for them to start the salt pump and don't get an answer when call. I receive promises that they will call today, today and today. Even the start is mentioned in the quote, but it has not happened till today. Definitely not a good customer service and I guess after this review I have to hire a professional to start the salt pump.

From the top to the bottom the company is a A+ all the way.