Watertight Roofing Services LLC

Buyer beware—based on my personal experience, I cannot recommend Watertight Roofing for roof replacement. The communication with the company is poor, and attention to detail in their workmanship is lacking. I encountered numerous issues that were only resolved haphazardly. The owner stated to me that once the issues were resolved, I should call him to discuss the bill, which any reasonable person would interpret as an offer for a discount given the inconvenience. However, when the work was completed, I couldn’t reach him. The office informed me that the owner apologized for any misunderstanding and insisted that the original bill was fair. I paid the full amount immediately. Below, I’ve outlined my experience with supporting photos—ultimately, the decision is yours. Initially, the quote and communication with the staff over the phone were fine. However, my experience took a turn when the workers arrived for installation on 02/12/25. There was no introduction, no indication of who was in charge, and no communication with me at all. The crew started working without acknowledging my presence. I had some concerns, as I had recently installed fascia and soffit, and wanted to let the team know about the wood I had purchased for under the drip edge. Unfortunately, the crew didn’t speak English, and I struggled to find someone who could address my questions. After some back and forth, I finally spoke to someone who seemed annoyed by my concerns about the wood. He told me it wasn’t enough, despite me measuring it carefully. He also didn’t know whether the flat roof was being worked on, which struck me as odd. The crew worked long hours, from 7:00 AM to 7:00 PM, but it seemed they were more focused on finishing quickly than ensuring quality. Later, the owner, Sean, explained that no supervisor was present that day, which would have ensured proper communication. The roof installation itself was rough—at times, the noise was so intense it felt like something might fall through the ceiling. I’ve had two roofs installed previously, but never have I heard such loud “booms” or experienced the amount of vibration I did with Watertight Roofing. This caused cracks in the ceiling texture in my back bedroom and even nails to push through the ceiling in another room. The owner promised to send a drywall person to fix the damage, but while the cracked ceiling was repaired, it will never quite be the same. Another issue involved the metal flashing at the junction of my roof and flat roof. The flashing was bent and damaged from the fascia replacement. I assumed it would be replaced as part of the new roof, but after trying to communicate with a worker who didn’t speak English and trying to get help from the office, the flashing was only fixed after some back and forth. The worker seemed upset by my call to the office, and the flashing was hammered flat and poorly repaired. It was eventually changed. During this process, my new fascia got scratched, and a piece of the drip edge was left sticking up, which I had to fix myself. To make matters worse, during the removal of the old drip edge, a five-foot section of my soffit, in the front of my house, was torn off and discarded in the dumpster. Where the soffit was torn off it created a noticeable gap between two fascia pieces on the edge. No one inspected the job when they were done, and I had to follow up with the office to get the soffit fixed. Even after that, the work was sloppy. The screws in the wood weren’t countersunk, so now I have to do that myself, along with filling in the holes and painting. The caulking job was also poorly done—rather than properly sealing the gap between the fascia pieces, they just filled it with caulk. The roofing crew left behind a lot of materials on the side of my driveway with no communication about whether they were mine or if someone would pick them up. After the installation, I had to clean up tar and finger marks from the drip edge around the house, cutting my finger in the process, and pick up small pieces of trash from my roof. I emailed the office outlining these issues, and the owner finally contacted me to set up a meeting. He was an hour late and had the office call to notify me. When he arrived, he admitted that communication had been poor and he did not have a supervisor on property during the installation. He promised to fix the issues. He told me not to pay the bill until everything was completed. He mentioned it would take about a week and a half to finish everything. Fast forward to today, 03/12/25—one month later—I paid the full bill. After sending pictures to the owner on 03/06/25 and following up on 03/11/25, I received an email from the office stating that the owner felt it was fair to maintain the original bill, and that they addressed the issues. The owner never contacted me directly and clearly had no intention of speaking to me. In the end, I had to deal with poor communication, a lack of supervision, incomplete repairs, and many frustrating tasks that I had to handle myself. I was patient and understanding, but my family and I have had a thoroughly unpleasant experience with Watertight Roofing. While I now have a roof, I don’t believe anyone should have to go through the same ordeal we did. Please consider this review before making a decision—hopefully, you can avoid the same frustration we faced.

Our experience was excellent from start to finish. Excellent communication, punctual, integrity and pride in the work they do, they have it all. Shaun and his entire crew get an A+ rating from our family and we highly recommend Watertight Roofing. Communication is key on both sides. Thank you to everyone at Watertight Roofing!

Shaun attended our home in the first week of January 2019, but said he couldn't give us an estimate because our roof was "too slippery" to go up. So we had the roof powerwashed and on January 15th he actually inspected our roof. He said that he could seal the area that was leaking & gave us a verbal estimate of $300. The next week one of his workmen just showed up at our house, and supposedly sealed the area in question. This workman spent less than 30 minutes at our property. On February 4, 2019 Shaun called to ask if we had received an invoice. When we responded that we hadn't, he said he was sending one for $400. At that time we told him that this was more than what we were quoted. We added that since his workman was on site at our home for less than 30 minutes to reseal a small part of our roof, that this seemed excessive. Shaun gave us a vague excuse to justify this amount by saying that he attended our property twice to inspect our problem and give us an estimate. We brought to his attention the fact that he initially said he couldn't go up on the roof because it was too slippery to safely do so. And that he didn't go up until AFTER we'd had the roof powerwashed. Plus he had never stated to us that we were going to be charged for an estimate. On February 4th we received an invoice from Watertight Roofing for $450! We wrote Shaun a letter indicating that we were not prepared to pay more that the original estimate or $300, and included a check in that amount with the letter. Subsequent to this "repair", we had our roof inspected by another company. They could not find any trace of the sealant that Watertight allegedly put on our roof. We had repairs actually done by them.

Watertight roofing replaced my entire roof and am very satisfied. Watertight has been honest and straightforward. Also very responsive to emails and phone calls.

Highly recommend for competitive pricing, quality products, large selection. Polite, efficient and professional crew. Entire project completed on a timely basis despite seasonal rains. Ladders, wheelbarrows and other gear safely stowed away nightly. Cleanup of landscaping after the job was thorough. Would not hesitate to use this company again.

Prompt estimate, the job was completed in four days with a through cleanup. They did an excellent job and I have already recommended Watertight Roofing to friends. They also did two other roofs on my street.

Shaun, the owner came out in a timely manner and gave me a full estimate. We agreed on the go date and he said they could start in 2 weeks. They started the day before they said, which was great that they were starting earlier since I had some storm damage. We have a big roof, over 60 squares. And it took his crew a good 3-4 days to replace fully. His crew worked efficiently by only ripping off one area at at time and replacing any damaged/rotted wood underneath. This is great to see because anyone in Florida knows the climate here and we know there will be storms in the afternoon in June! Only once did the crew have to stop and bring out a huge tarp to cover the roof, but that passed in a few hours. Martin, the team lead, was first on and off the roof every day which I was impressed by. His team worked efficiently together and never once did I hear any barking at each other. We did have 2 hiccups during the project, but they were quick to fix both issues and was not a problem, as they were quick to correct these issues. We opted for the GAF Timberline HD Gold Package with the extra water barrier (since we had a leak already I wanted to make sure it didn't happen again). They put as much of the Cobra Rigid Vent as they could on the peaks as well. The crew did a good job cleaning up and getting as much out of the gutters as they could. Overall, I am very pleased with the job and I would recommend Watertight Roofing to any of my neighbors, family or friends!

Called, left message. No return call. What is the deal with roofers? I have tried 4 so far. Nobody wants the work I guess.

I finally settled on Watertight Roofing, The owner himself came out to measure the roof and give me the proposal and everything he told me was in agreement with what I had learned from GAF and Tower Hill Insurance. I asked how long it would take and he said 3 – 4 days depending on the weather and as to the size of the work crews, he said 4 to 5 people who regularly work together. Unlike most other roofers, his crews strip off the shingles an area at a time and after repairing any wood damage immediately “dry-in” that area by applying the underlayment over dry roof decking before moving to the next section. He explained that it might take a little longer but if a sudden downpour occurred there would be less bare roof to cover with a tarp and therefore minimal if any water damage. It did indeed rain a few times and in each case no water made it into my house. Either the owner or his foreman came by each day to see how the job was going and at no time were they told to hurry up. I decided to have GAF American Harvest shingles installed instead of Timberline as they look a lot nicer and replaced my old plastic dome skylights with flat curb mount Velux Laminated Low E skylights. The finished product looks great and even more important, after hurricane Irma passed through, my home remained leak free. Walking through the neighborhood I noticed some homes were missing ridge cap shingles and I recall Shaun, the owner, recommending that I use Timbertex ridge cap shingles which were a bit more expensive but had the highest wind resistance rating which I confirmed with GAF tech support. All in all, I am very pleased with the workmanship and finished product. Shaun told me up front that I did not have to pay him anything until I was completely satisfied and he lived up to his word.

Roof repaired

I want to start with it was refreshing to be able to deal with a contractor with so much character and professionalism. Right from the start we could tell Watertight Roofing Services LLC in Tampa was the company for us. Shaun arrived on time for the initial visit and estimate. He was very thorough while explaining all of the services required and the price for each. There were no surprises at the end. Now for the integrity part. Shaun did not ask for a deposit or credit check or put a lien on my property like most of the other companies that I obtained estimates. The other companies wanted 50% to start and the rest upon completion or payments throughout the term of the project. His team lead by Martin were exceptional. They arrived on time, worked in the blazing Florida sun until the job was done. I was not able to keep up with them on the roof all day under the Florida sun in May (93 deg.) They performed like a well-oiled machine. The repairs on my roof required the deck boards to be replaced due to water damage. In addition to some custom work on the eaves due to the way homes were designed back in 1964. Although they are not carpenters by trade the task they performed were that of skilled technicians. At the end, they cleaned up the lot nicely and no damage to my plants or Air Condition unit. Outstanding to say the least. I would definitely recommend this company to anyone in the market for a roof replacement.

They are master installers for GAF, and found that they were six thousand dollars cheaper than another company, for the same work. It was a well oil machine. Pricing was excellent. They use the same GAF, and I got a fifty year labor, they don't last that long. I probably would sell the house before that period. They were actually here sooner than they should. I would use them again. As a result of what they did, the next door neighbor got theirs done, and two more neighbors is now doing their house. People talk about how beautiful they look. The chief inspector said they did a beautiful job.

Arrived on time and completed all work within two days.  Cleaned area when completed.

My flat roof over the add-on portion of my house was leaking. I initially called Sean and he set up a time to come out to provide an estimate. When he came for the estimate he gave me the option of repairing or replacing and the benefit/cost of each. He recommended replacing the roof. I chose to replace the roof so as not to run into additional problems down the road since the roof was nearing the end of it's useful life. I am VERY happy I chose to replace the roof, the repair we thought would fix the problem would not have actually fixed the problem. I am certain they would have informed me that the repair was not enough when they got into it, but I am glad I didn't go that route. The team explained what they did and showed me the old materials and explained what was wrong with the roof. I had an additional small task that was originally not discussed that they were happy to take care of. They cleaned up very well, in fact once they were done I realized how dirty my house was and decided it needed to be pressure washed because of how nice that part of the roof now looks. Once all of the work was done Sean called me to follow up and made sure to tell me if I have any problems to call him and he would be out immediately. Sean also discussed the status of the rest of my roof with me and told me he thought I was good for a few more year, but gave me a rough estimate of what it may cost to replace once I need to. I found his prices to be reasonable.

The guy's father owns Sunshine Builders, though I haven't dealt with Sunshine Builders. They did an exceptional job, and they're reasonably priced. They completed everything on time, and I am very happy with them.