Veteran Security Systems of Florida

Jay was wonderful to work with. I am impressed with the cameras and the software. I would recommend them.

Jay and Veterans met and exceeded my expectations in every aspect. The time he put into explaining everything to me was phenomenal and I was able to refer him to my company as well. My company has thanked me countless times and I will continue to refer him. Excellent service!

I have used Jay and Veteran Security for my home security needs for years. Despite a few bad reviews I met with Jay and he was upfront about the challenges my home provided regarding installation and he gave me a great price. I decided to use him and I donâ t regret it. I have used Veteran Security at all of my homes and I was so impressed with his work I flew Jay out of state to supervise on the installation of a complete home build AV and security system project at my vacation home. Canâ t recommend Jay and Veteran Security enough.

I work for Synergy and had Jay give me an estimate and his prices were much better then competitors. I was gonna go with him on that fact alone but his Customer Service was above and beyond as he explained in detail every aspect of the system and how the cameras worked after the install. Everytime we have a question or problem, Jay answers in a timely manner and walks us thru how to do it. Extremely professional and easy to work with. Highly recommend Jay and Veterans Security for any camera and low voltage work you need. 5 stars!!

Our HOA has been working with Jay at Veteran Security for nearly two years installing and servicing multiple camera installations at various gates and facilities. Jay has treated our HOA with respect and always provided good service.

Worked with me and explained everything as he went along. I will use them in the future.

Reliable and a fair price.

Very satisfied. Now Will have them add more cameras.

We paid Fort Knox Security over $8000.00 on 7/29/16 for our security equipment & installation. Now after three months of our system being offline, and after making around 15+ phone calls asking them for help to get our system back online, to no avail, we’ve decided to write a review not as revenge, but to warn others about the extremely poor service Fort Knox Security, Inc. provides. We have spoken with the staff and both owners, Jay and Daren, and they are very friendly and convincing during the sales process and when you call for service, however, their words are very empty and meaningless. They make promises that you cannot rely on. Our system went offline three months ago, we placed at least ten calls over several weeks before we could get an appointment to troubleshoot over the phone, which is how the’ve got our system online before when it went offline. Five appointments were set up, all five we were left hanging, they were a no-show. After five no show appointments, we’ve called repeatedly for two weeks and they’ve promise to set up an appointment in the near future to troubleshoot over the phone. As of December 7th, they have not scheduled an appointment to help us. We did have a previous problem once before when our system went offline. They made appointments to walk us through getting it online but were repeatedly a no-show, without apology, again and again they were a no-show for our phone appointments. After three weeks of leaving us waiting for phone appointments they did not show up for, Jay finally called and walked us through the steps to get it back online. It took about fifteen minutes. We gladly paid the $45.00 fee but lamented that it took so many calls to get them to bother to give us the fifteen minutes it took to help us get online. We didn’t realize how good we had it back then, this time our system has been offline for three months.

all good

Very professional completed in a timely manner.

Gary A

Jeremy and Carmello were the guys who installed our equipment and they were SUPER! Got the job done and explained everything we needed to know. Thanks, guys, for a job well done!!

We are victims of a "Bait and Switch." We wanted all windows and doors in our pre-wired home setup with a Keypad, control panel and cell module. This is how it went: We first saw their (Fort Knox Security) display at the Home Show at Tropicana Field in November - 2016. We were provided a handout, "Gift Certificate $849 value 'FREE' home / Business Security System" from Paul K. Sales Manager. Also on the so-called Gift Certificate were 13 items that are included, allegedly for free. The bait and switch began when Paul K arrived and sold us a bill of goods we thought were the same as that of the Certificate we had seen and expressed this point that we were interested in the FREE stuff on the so-called certificate.. We did not have the Certificate in our hands at the time of his estimate and ended up spending $1,200 plus $35.00 per month for monitoring for 2 years, additional $840, getting NOTHING FREE. This "Free" security system ended up costing us, $2,040. When I called Paul K. nine times regarding the issue and him not returning my calls, I finally called Daren H. who says he is the owner. He does the same thing. You call speak to him he will call you back. Never does. He told me several times after I called him again, and again, he was going to contact Jay K. the installer regarding my complaint of his business practice of "Bait and Switch" This cat and mouse game has gone on for 5 months. Still NO return calls from Darren H and not one call from Jay K. Buyer beware as to what they may try on you. If you ever need to speak to anyone of them on the phone, it is a "game of spin" throughout the conversation. They have "No sense of urgency.", hoping if they ignore you long enough you will go away. I tried one last time to contact Daren H by phone on 04.21.2017 got voicemail left another message. NO return call from him and still NO call from Jay K. There is so much more, but you get the gist of how they do business.

Good honest professional courteous technician. Great job and didn't try to over charge.

The alarm on my security system is NOT loud enough to scare an intruder off. For this fact alone I made a mistake in purchasing this security system. I should have invested more money and purchased a better system.

We had problems with our cable installed in the house and the installer from Fort Knox went above and beyond , to try and trouble shoot much more than the cable company did . I would highly recommend them!

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Took time to explain things I needed to know about my cameras.

Fort Knox Security did an excellent job with our multiple camera installation. They are very knowledgeable and informative.

My installation was nine months ago, and I can agree with the concerns expressed by many others. The job was not started or completed on time. I was charged more than the contract price but I brushed that off. The installers were fast and knowledgeable, and were friendly while on site. I am convinced they know their business technically, but the customer service after installation rates a solid “F”. Repeated calls about problems did not get answers, and finally when I did reach someone the response to a non-working camera was “turn off the system, then turn it back on”. Fair enough. That worked! I called back to say “it worked” and got a $45 bill for telephone trouble shooting in the mail! When I complained about that, I was told I'd get a call back from their President but no call back. Then seven [7] months ago, I complained that I could not access the system over the internet, and it has not worked since. After eight weeks, I was told by the person I contacted that he has quit and would refer the matter to someone else. NEVER a callback. I sent a letter to their address, no answer. I sent a certified letter to their official Florida registered address and it was returned "not at this address". As another rater said, their customer service is terrible and they just don't care about the customer! Take a look at the "ratings"“ lots of similarities there, as if written by the same person. Take a look at the less than stellar ratings, like mine, and you'll see similarities as well. I am not the only one who has had major issues with this firm.

Mine was hooked up different than instructions. He showed me how to open but did NOT write steps down for me I can not open my system. Have requested written steps 10 days ago, was told no problem still have not received ,

Great job!! Interviewed me and asked where I wanted the cameras located. Once the cameras were installed checked with me before locking the cameras in place.

I had cameras installed inside my home for surveillance of an elderly man. There was a disagreement in regards to the cameras having audio I was told they did but when they were installed there were none so had to pay extra to put audio on ONE camera which I was pretty disappointed in as that was one of the main reason I was having it installed was to watch and hear him if he needed help. The one in main living area is working fairly well as long as I am on my laptop but will not work the way I need it on my cell phone. The installers did forget to bring the monitor and someone had to bring it over. And if your not real computer literate their instructions on how to download the program on your other computer devices is very fast and no instructions given for later use. I had to come to other home and try to figure out how to put it on my laptop and desktop there. I think it would have been nice if they would have did a call back a day or so to make sure everything was good. But the cameras are installed good for nice view of the room and yard they have a good clear picture.

Complete professionalism from start of this project to the end. They treated me more like family than just another customer. Jay and his installation crew were very clean, flexible, and knew what they were doing as far as technology and camera placement. Darrin my salesperson and contact came out and set me up with the right equipment for my budget, no sales pressure at all. I highly recommend this company.