Turnkey Construction & Maintenance Inc

"Mr Eleazer, There are times that customers have legitimate complaints towards the insurance process as it takes time, the installation process for a new roof and even issues that may arise with the roofing company and or staff. At TurnKey Roofing, we value our clients and address all issues that arise. However, we find no merit in your review that you wrote on behalf of your parents, Mrs and Mrs Hue D Do . In fact, we reject your malicious characterization of our staff and inaccurate depiction of the business transaction. Your comments are not only untruthful, but slanderous. Mr and Mrs Hue D Do, engaged TurnKey Roofing on April 23, 2020 with a signed Roofing Consultation Agreement. In good faith we acted on their behalf. In fact, we were successful as the insurance carrier approved their claim and issued checks on August 10 towards the new roof. This is where the story gets interesting as you failed to communicate with us regarding receipt of the payments and then tried to breach your contractual obligations. After numerous attempts to remedy, we had our attorney send the demand letter. Subsequently, we received payment on November 12. We work cooperatively with our clients and in good faith. We would have preferred a different outcome than this. We respectfully request that you repeal your defaming and malicious review."

"Thank you! We are delighted that you are happy. Please let us know if we can be of any other service to you."

"Thank you. We are delighted that you are pleased with our work and your roof. Please let us know if we can be of any other assistance to you."

"We install door hangers on a regular basis as a form of advertising in areas where we've procured work. We do this to help inform the areas residents of the potential similar damage they may have and not know it since roof damage tends to be consistent in areas due to weather events. It is advertising, but also a service that informs people of the chance they can have it resolved the same way we addressed their neighbor. This isn't a form of disrespect, and we will try to identify residents who do not want this advertising the best we can to remove them from our advertising. I want to clarify this "grade" isn't a reflection of work we did, only the impatience of a resident who has an issue with disposing of a door hanger. We will do what we can to avoid this person at all costs."