T-MOBILE

I will continue to use them in the future.

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They are the same as everybody else. It was just a lower rate than what we were previously paying.

I could not receive calls at my home. They assured me it could be corrected. They gave me a booster it did not work. I took it back. they sent me another booster ten days later. It did not work. They gave me a router to try it does not work (they decided it would not work with Verizon FIOS because of their malware) they checked their towers. We tried new SIM cards. We have numerous dropped calls in the area. Bottom line they cannot provide reliable coverage. They will not let me return the phones because I am beyond the 14 day buyers remorse. So for giving them the opportunity to resolve their issues, I am out $950 in phones that won't work on other carriers ( I called verizon they said they will not work on their network) They should have told me to return the phones after fourteen days instead of stringing me along. I will never get all the life hours I spent trying to resolve the issues. Buyer beware tMobile is bad news!

I am going to Italy in July so I was told about my plan and that it is 20 cents a minute for a phone call however for texting and email it would be free. I would have never been aware of this if I wasn't informed.

I have mixed feelings at this time. They said that it'd be a certain price ($70) but it turned out to be higher. I'm waiting for my second bill to see if the discount kicks in.

I have special extra on it because I call Europe. There are times when I'm at some places where the reception is not so good but that is with every cell phone. I've been very happy with their service. I just decided about fifteen years ago that I wanted to have a cell phone and so went to the mall. There was a kiosk and I just did it. I'm not a person who switches around for no reason and this I haven't seen a need so I've kept it. I haven't needed a lot of it but their customer service has been good. When I went from the plan where I wasn't using the cell phone that much to when I would use it a lot more, I actually went to a T-Mobile store in Clearwater and they were very helpful. That's when I decided it would be less expensive to pay ten extra dollars a month to call a good friend that I have in Europe and use a landline. I changed the plan and I have unlimited text and calls in the United States. I also have this special plan for Europe. I haven't really investigated a lot of others on price but based on talking to people I would say they are good. I haven't had a need for a lot of service. There was a bit of a line when I went in but I've only been to the store twice.

I will continue to use them.

I have used them for 12 years. I am satisfied with the services provided.

Horrible. The people just kept giving insincere apologies that just angered me. The problem has not yet been resolved. I have contacted the better business bureau to hopefully get this problem fixed.

I have been with this company for 9 years and have only gone over on my minutes twice. When you go over on your minutes it jumps to 45 cents a minute. I called them to explain my situation and they only offered $50 off. The phone bill was almost $300. When I called them and told them I could not pay it, they told me to call back when the next bill came in and my payment was officially late. They offered a payment plan and then told me what I could pay was not acceptable.

Their call reliability is good in most locations. At my current location I have sub par service. I am lucky to get some texts or phone calls when I'm in my house. When I am anywhere else the service is usually fine. The phone I have is a piece of garbage. I am frustrated with the customer service. Every time I call to get a new warranty or upgrade my phone they switch me over to the tech support. If they don't do what I'm asking the next time then I will just switch providers. The customer service is really friendly and nice. They are very professional, but they just aren't helping me. If they take care of me as a customer then I would use them again.

I have experience with both a contract phone and a pre-paid cell phone from T-Mobile. I ve had my T-Mobile cell phone service for almost two years. I chose T-Mobile because they had tri-band phones which meant that I could use my cell phone when I traveled to Europe. I was so pleased with the service that I bought my mother a pre-paid phone from T-Mobile for Christmas. They were helpful and knowledgeable in the store and helped me pick out a phone that had a display that was easy for my mother to read. I can manage both my account and my mother s account over the internet. This enables me to check her available minutes and add additional minutes if she is running low.