Suncoast Aluminum & Screens, Inc

July 17, 2017 began discussions with Dan Collins of Suncoast Aluminum & Screens, Inc. on extending my paver patio. I met with Mr. Collins at ([email protected]) who looked very professional and presented a very polished appearance. We eventually contracted to expand the patio and the driveway. September 19th, 2017 Mr. Collins texted me that work would begin work on Wednesday September 20th, 2017. When we arrived home that evening we noticed work had not began. I texted Mr. Collins to determine what happened. His response was the work had been moved 5 days forward to pour concrete on Tuesday September 26th, 2017. That day, nobody showed up. I contacted Mr. Collins Wednesday September 27, 2017 and I received no apology for the “no call, no show”. Mr. Collins’ response was, we will do it on the weekend, because the Pavers did not arrive and he blamed it on the manufacturer. Mr. Collins stated the Pavers would now be delivered October 5th, 2017 and installation the next day. Again, “no call, no show”. I texted him 4 days later October 9th, 2017, no Pavers. No response was provided by Mr. Collins. I again texted him the next day October 10th, 2017 to inform him that pavers had not arrived yet. I asked for an update and Mr. Collins stated he would provide one. I again asked for a status report October 11, 2017, no response of any kind was received, but the paver arrived the next day. The next problem we encountered was with the sprinklers and the promised sealant. The landscape company noticed the movement of the sprinklers was not done correctly and I brought it up to Mr. Collins via email October 18th, 2017, and that the work had not been sealed as promised. That day Mr. Collins (who had saved my credit card information from the last transaction) charged my credit card without my knowledge and overcharging me $200.00. I noticed the transaction the Sunday October 22th, 2017 when I informed Mr. Collins that he had not completed the work, and that he overcharged me. His response was oops and he reversed $200.00. Mr. Collins response was to relax, that he would take care of the sealing and the sprinklers that upcoming Monday. Instead of showing to the meeting, Mr. Collins invented the excuse that he intended to seal the pavers a month later, and that he would do it now, if that was what I wanted. He promised all work would be completed that Tuesday. Again “no call, no show” I confronted Mr. Collins who played down the situation, and promised the next morning he would seal and fix the three sprinkler issues. The patio was sealed, but no fix on the sprinklers. That evening October 25th, 2017 I asked once again when he would fix what he promised. His response was “tomorrow, I have the parts with me”. Yet, the next day, only one of three issues was fixed. Mr. Collins stopped responding to my texts for three days and and email when he responded “ ...Sometime in the next 3 months, lol...would you relax for crying out loud...” yet, no fix. For three more days I asked for a time table, no response until his last response ...” I will simply show up and do it one day. I’m not going to schedule it.” At that point I realized he had no intention of fixing it, and decided to write this review.