Stone Medic

We had a few problems with them to be honest. They came out and repaired our pavers and actually they stripped them and filled them again. We called them back because it did not look right and they came back a second time and did it and it's still not just as right, so we were not too pleased with them. We did have to call them several times to get them to come back out and look at it and they did and determined that they would come back out and redo the work, which they did but it was no better. We're still very dissatisfied with it. They could have reconnected with us and even come out themselves and looked at it and they could see that it was not an improvement.

Scott came out promptly, when he said he would, and sent me an estimate for our work 24 hours later. The original scope of the job included refinishing the terrazzo in the kitchen, but we did not realize there had been a large plumbing repair under the floor in the kitchen between an island and the sink, and there was a very large concrete patch that could not be patched with terrazzo to match. Once the workers discovered this area under the tile. they contact us right away to look at it. The ground the terrazzo and the cement to prep it for another surface (we will have to install tile or another flooring over it). They had to patch a few cracks and holes that were very small, and those areas are not noticeable at all. The finished terrazzo in the rooms where it was not damaged (dining room, hallway and hall bath) looks fantastic! It is shiny, yet not glossy and it is not slippery. Asad and Flavio (I think the names are right) were very courteous and professional, and careful with all areas of our house, including locking my house when they were done for the day, if we weren't home yet. The bid came in at a little bit lower than a competitor, and they even reduced the final invoice because they did not perform any honing or polishing or sealing of the terrazzo in the kitchen, once the prior defect (cement patch) was discovered. We were very pleased with the experience with this company, and with the gorgeous final product. I love my "new" terrazzo!

Ernest was excellent and knowledgeable but the pricing was just way too high for us to consider. I like the company however and I would recommend them.

The only reason I didn't use them is because they were too high on price. They were punctual. They were pleasant. They were professional. I haven't replaced my deck because both estimates I got were too high in my opinion.

Arrived on time and explained exactly what was going to be done. He was very friendly, professional and informative. The work was performed in a very professional and timely manner. I would not hesitate to use their services in the future.

Installation performed by third party who was unable to get the finish I wanted. Marbelife was one of 3 estimates I got, was the middle bidder, and did an excellent job. Punctual, professional, and very clean. Job took 2 days.

A reply to Ted Dormans comment...again there was a misscommunication between Marie and the scheduling for the date he talked about. I called to schedule an appointment as he said. Marie gave me several dates in May, and said she would get back to me which one was better. She never called back to confirm which date, and his men just showed up. We had not expected them and had other plans, so we turned them away. I would like to see the phone records he said he had that support the calls he made to me. Our appointment was confirmed the day before with a call from Marie. Later that day I called Ted Dorman, the owner, to inform him we needed some grout repair also. We prepared our floors for cleaning. The next morning, his men never showed up. I waited 1 hour. I called Stone Medic and spoke to Marie. Marie told me that the men were not coming and that she called me yesterday to cancel our service. We were home all evening. There was no missed call or voicemail message in my smart phone, which was the number she said she called. I was upset because I took that day off work. I asked her to have Ted give me a call. I called and left messages with Marie 4 times to speak to Ted, the owner. We have a contract with the company for several years and we have never had a service problem in the past. Marie told me to email Ted as he was very busy. I emailed Ted and he replied that "We have a minimum charge of $395.00 to work in your area. The cost of gas, vehicles and labor make it too expensive for me to come to you area for a $150.00 job. The only reason I could do the work in the past for $150.00 was to schedule the work when my guys had other work in your area." Ok, so it costs him too much to continue doing our service. I get that. I was just annoyed that they never had the courtesy to informed me that they were not coming. There is a major communication problem with this company between Marie and Ted.. And, I am out a days pay from work.

I needed the grout in my pool fixed and wanted an estimate on overlaying concrete on the pool deck. The contractor was very nice, He spent about 20 min here. I also showed him my garage, where I had previously used Stone Medic over a year ago. I had some questions about the durability of the floor because when I have dropped keys on the overlay it dents or chips sometimes. Also I get dark spots under where any furniture is touching the ground. And it can become wet under mats after awhile. I was told that a mixture was put in the overlay to prevent any water from the ground coming up but it doesn't seem to have worked. I wanted to know if that was normal etc. He said he would get back to me with the pool estimate and let me know about my garage issues and answer my questions. I never heard from him again. It been around two months I think.

I called them over the weekend, left a voice mail, and received a call back on Monday or so. They came to do the estimate. I thought the price was fair, so I went ahead and scheduled the work. They were punctual. I was told that they would be here the whole day, but the work only took them half a day, which was great. The work turned out as I was told. Overall, I was pleased with the service and would contact them again in the future.

The technician removed the cracked tiles without cracking any new ones. He used a vacuum and was very clean during the process. He replaced the tiles and matched the grout perfectly. Once finished, he left the areas very clean. It was difficult to tell which tiles had been changed. The kitchen and family room grout was cleaned and sealed. I would definitely use them again or recommend their services. I have no complaints.