About us
At Stone Medic we understand your home is more than just a place to live, it is an investment, and it's an expression of who you are. While there are many companies that provide some of the services we provide, few can provide the high level of expertise we provide for all the services you need for your home. Additional DBAs - Grout Medic, & Grout & Tile Restoration Inc.
Business highlights
Services we offer
& Sealer Services, Pavers, Shower regrout, Stone Services, Tile & Grout, concrete polishing, concrete staining, decorative concrete, driveways and pool deck restoration.
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 75% | ||
| 3% | ||
| 11% | ||
| 6% | ||
| 6% |
The original scope of the job included refinishing the terrazzo in the kitchen, but we did not realize there had been a large plumbing repair under the floor in the kitchen between an island and the sink, and there was a very large concrete patch that could not be patched with terrazzo to match. Once the workers discovered this area under the tile. they contact us right away to look at it. The ground the terrazzo and the cement to prep it for another surface (we will have to install tile or another flooring over it). They had to patch a few cracks and holes that were very small, and those areas are not noticeable at all. The finished terrazzo in the rooms where it was not damaged (dining room, hallway and hall bath) looks fantastic! It is shiny, yet not glossy and it is not slippery. Asad and Flavio (I think the names are right) were very courteous and professional, and careful with all areas of our house, including locking my house when they were done for the day, if we weren't home yet. The bid came in at a little bit lower than a competitor, and they even reduced the final invoice because they did not perform any honing or polishing or sealing of the terrazzo in the kitchen, once the prior defect (cement patch) was discovered. We were very pleased with the experience with this company, and with the gorgeous final product. I love my "new" terrazzo!
"Thanks, Assad and Flav really enjoyed working with you on your terrazzo restoration project"
"We never did the work. Many times we are ask for a ballpark number and they are told nothing can be firm until we see the surface. Ninety percent of our business is residential, 10% commercial."
"We are often asked to give a ball park price before we look at the surface. After we saw this floor it had many holes from improper removing of tack strips and the surface was in bad shape. We would not do a direct translucent stain over that surface as a translucent Stain highlight flaws and there were a lot of flaws in this surface. The only way we would do this job was to cover the surface with a micro topping to create a new surface. Customer decided the price was too high. Eight percent of our business is residential."
Our appointment was confirmed the day before with a call from Marie. Later that day I called Ted Dorman, the owner, to inform him we needed some grout repair also. We prepared our floors for cleaning. The next morning, his men never showed up.I waited 1 hour. I called Stone Medic and spoke to Marie. Marie told me that the men were not coming and that she called me yesterday to cancel our service. We were home all evening. There was no missed call or voicemail message in my smart phone, which was the number she said she called. I was upset because I took that day off work. I asked her to have Ted give me a call.
I called and left messages with Marie 4 times to speak to Ted, the owner. We have a contract with the company for several years and we have never had a service problem in the past. Marie told me to email Ted as he was very busy.
I emailed Ted and he replied that "We have a minimum charge of $395.00 to work in your area. The cost of gas, vehicles and labor make it too expensive for me to come to you area for a $150.00 job. The only reason I could do the work in the past for $150.00 was to schedule the work when my guys had other work in your area."
Ok, so it costs him too much to continue doing our service. I get that.
I was just annoyed that they never had the courtesy to informed me that they were not coming. There is a major communication problem with this company between Marie and Ted.. And, I am out a days pay from work.
"[member name removed] forget to mention that my men showed up at her house for the job and she sent them away. She was called in advance that they were coming. It cost me $300 to send my men and a truck 50 miles away to do the job and she said it was not convenient for her to do the job that day. Again she said she did not get the call. I have phone records to support both calls. I told her I could not continue to do the work for $150 unless I had other work nearby, it would cost the minimum charge for her area of $395 if I did not schedule her work with another job in her area. I have completed [member name removed] work every year since 2010. She has rated each follow up survey call as outstanding."
"Thanks (member name removed), you could have called me. Ted"
Thank you very much Stone Medic, I will be telling everyone about your work.
Licensing
State Contractor License Requirements
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FAQ
Contact Information
9801 Mako Ct, Tampa, FL 33615
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