SHIRAZ ORIENTAL RUG GALLERY

Did a professional job. Perfectly clean, no other added "perfumed" odors. Just like the day it was made!

excellent results

rug looks great

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unknown

It went very well.the rugs included three very old, badly treated Oriental rugs,that had been in an attic many years. They were cleaned and brought back to life. All five came home with beautiful colors again revealed. Part of the price of good rugs is the cost of occasionally having them cleaned by highly trained professionals. These folks usually are staff (or owners) of comprehensive rug businesses -- with rug sales,sales, appraisals,and expert repair, restoration and cleaning. This is more expensive than the chemical or steam carpet and upholstery cleaners who abound and sometimes damage rugs, carpet and fabrics. But the results are worth it.

I visited their showroom and World of Rugs. I had already used Shah Abbas and wanted to see if there was a difference in service in this area. I decided against World of Rugs as they seem to be mainly modern rugs. Shiraz has the style of rugs that I own.
The gentleman I spoke to said that the manager and owner were out, but they did provide in home estimates, and would be happy to pick up my rugs.
I left my name and number for a call back.
Within a few days I received a call from a VERY rude male who said that they did not pick up for customers who had small carpets and they did not do in-home estimates and I could bring in my carpets myself if I wanted to. I pointed out that as I don't know anyone here and my husband is overseas I can't very well pick up my couch by myself to pull out the rug, so no, thanks.
A few days later I got another call, from someone who was polite, who claimed not to know who had called me, who said that they would be happy to pick up my rugs. No price given. Asked about stains, etc. There weren't any, the rugs just smelled like dog, as I have two who lie on the rugs.
I let the previous call go and arranged for pick up.
Three hours past the arranged pick up time I called the store, eventually received a call back and within an hour the rugs were picked up. Again, not polite individuals. Not as rude as the first, but not nice. I was not comfortable with them in my home.
Forward to the drop off, they called on a Saturday, then again on Monday morning. I am undergoing extensive home renovations, so I didn't return the call until noon-ish on Monday. I was scolded for not returning the call sooner because he was trying to and quot;do me a favorand quot; and deliver my rugs.
Rugs were delivered the next day, again very unpleasant. The front of my house was being painted and they ran into the wet front door with the dolly. Then slammed the metal dolly down on my wood floor. When I scolded him for that, I was ORDERED to remove my dogs from the room, as though they had somehow caused a problem. Again, I was not comfortable with strange men in my home. I have dogs for a reason.
The rugs no longer smell of dog, but for the extremely poor customer service, I would never use these people again, nor recommend them, particularly to a female.

They arrived on time to pick up the rugs, and returned them in good condition.

They are outstanding. Their prices are very reasonable. They are professional and the quality is outstanding.

They did a good job. They have been around for a long time.