Sears Home Pro

We hired Sears Home Pro for Vinyl Siding installation. The salesman who came out is their sub company for Transform Home Improvements, who now do all of Sears work. The salesman came out, and gave a quote for 23k for siding job. We said send the estimate via email and we would discuss it that night. We received the quote and it was now over 26k. I called and texted and the salesman decided to act confused and then stopped answering. I contacted them at their 1800 number and an online salesperson found the quote and gave it to us for 23k. We signed the contract and paid them. The stated only 30% would be withdrawn from our account the the last 70% upon completion. They withdrew 100% of the funds. The salesperson then never responded via email or phone calls when I attempted to contact her about this. I was able to get a hold of the Florida head of sales there and he said he would get it taken care of. About a week and a half later we received a check for the 70% to be refunded. I still had yet to hear from anyone about getting the job done yet and it had been a month. The local office does not have anyone there to answer any of the calls and even the folks at the 1800 number could not get a hold of anyone there. Eventually after about another week of trying, a manager contacted me and said we need to do another measurement to make sure we have everything correct and for you to sign forms for the permits to be pulled. I said they could come anytime and leave the forms at the house when I got home to fill out after work. I never heard anything or got any forms for a week after the workers date he was going to come out. I got a hold of the manager again and he stated he could not do out home because it was a stilt home and that makes your home 3 levels. I was like what? You all had measurements and pics of my home from the first day the salesman was out here. This is 8 weeks after we sent in money and all the other mishaps. So then I had to call their corporate office and complain and try to get my 30% of funds back. 2 weeks later a check arrived. So 10 weeks and they held up this job from happening and had the worst communication, and also had my money tied up for over 2 months for nothing. Do not use them! Sears is not a good provider anymore now that they have to sub it out to Transform Home Improvements.

The salesperson said they could complete my project in one week! I was skeptical and figured 2-3 weeks. However, the project dragged out to 3 months! There were weeks in there where no one showed up. Supplies were not ordered properly - several times. And the business owner never responded to my several emails and phone calls. I had to hire my own handyman to complete some parts of the project because I couldn't wait another week (example: to install my kitchen faucet and a toilet). The final product turned out very well, but the 3 months of it were extremely messy and frustrating.