
Scott W Hines General Contractor, Inc
About us
We are a locally owned and operated general contractor company specializing in commercial and residential construction including new construction, custom homes, remodels and additions. We also specialize in smaller projects including bath and kitchen remodels, flooring, painting and any other small project a customer may need. We have crews available for all project sizes. Our work spans across the entire greater Tampa Bay area. Please view our PROJECTS to see the quality and craftsmanship you can expect from Hines GC. MISSION STATEMENT: To provide the best services and develop a long-lasting friendship with our clients. Here at Hines GC, we know what it's like to be the customer! We pride ourselves in the utmost highest customer satisfaction and spare nothing in our pursuit of perfection. At Hines GC, We Do It Right, The FIRST Time!
Business highlights
Services we offer
& painting., Residential remodeling, ceilings, custom cabinets, fireplaces, flooring, handymen services, kitchens, pools, renovations & new construction of bathrooms, residential & commercial additions, sunrooms & patio enclosures
Amenities
Free Estimates
Yes
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
86% | ||
0% | ||
7% | ||
7% | ||
0% |
"Dear Mr. and Mrs. [Member Name Removed], As a customer, we rate you as a "C" We are sorry you feel that we were not to your satisfactory. As we met in the beginning the [Member Name Removed] informed us that their past builder that built their home was terrible and they never had anyone else in their home for nearly 30 yrs. This was a concern to me. Your review is almost two years after we did the work. As I read over your review. I notice that you are saying that we used inferior products. I can only assume you mean the 1 x 6 tongue and groove material we used at your rear porch ceiling. When you called for us to come out and look at the ceiling issue, I sent my son Scott, who informed you that the ceiling had gotten wet from your roof leaking. You did not believe him even though he was able to wipe the mildew off the ceiling and your roofer was currently replacing the roof above. Then you ask me to send one of my men to come out and fix the issue without using our service. The 1x6 wood was not damaged from anything but water above. Sealing and repainting would resolve the issue as long as your roofer repaired the roof correctly. Trying to remove a 1x6 board from the middle of the ceiling would be near impossible and cause more damage. You obviously did not believe us. My manager and I made many trips to your home during the work and kept great communication at all times. We actually helped you sell your car while we were doing the work for you. My painter went out of his way and did some extra painting in your garage and he accidentally painted over your children's height marks because he thought the wall was dirty like the rest of the walls in the garage. We tried to clean the paint off but you were so upset with us even though my man was trying to do a nice gesture. I do remember a complaint that my wood floor men had dirtied the newly painted walls. Our floor men are large men and they did touch your walls as they got up from the floor and we went behind them and painted and touched up those areas. This is part of a punch list for home remodeling. After 30 years in this business and thousands of customers, I can count on one hand of customers that were not satisfied with our work. Our company has a reputation of doing all that is possible to keep our customer happy but sometimes that is just not possible."
"Sorry for not getting back with you. This is not a common practise with our company. Angie List is a great way to connect with customers but we are not on Angie's List to often. So we do not always receive emails and messages to our regular emails therefore we have missed some requested from customer's. I apologize for any inconvenience we have caused you. Best regards, Scott"
"Thank you, (removed member name)"
"Thanks My name is Hines not Huines LOL"
"Thank you for your kind words. We enjoyed working for you too."
couldnt have asked for better experience.
"Thank You Sir,"
"Thank you, [member name removed]. I look forward to our next project together."
"Thank you [member name removed], It was a pleasure working with you too."
"Thank you [member name removed]"
Licensing
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