Scott W Hines General Contractor, Inc

Service Provider Response

Dear Mr. and Mrs. [Member Name Removed], As a customer, we rate you as a "C" We are sorry you feel that we were not to your satisfactory. As we met in the beginning the [Member Name Removed] informed us that their past builder that built their home was terrible and they never had anyone else in their home for nearly 30 yrs. This was a concern to me. Your review is almost two years after we did the work. As I read over your review. I notice that you are saying that we used inferior products. I can only assume you mean the 1 x 6 tongue and groove material we used at your rear porch ceiling. When you called for us to come out and look at the ceiling issue, I sent my son Scott, who informed you that the ceiling had gotten wet from your roof leaking. You did not believe him even though he was able to wipe the mildew off the ceiling and your roofer was currently replacing the roof above. Then you ask me to send one of my men to come out and fix the issue without using our service. The 1x6 wood was not damaged from anything but water above. Sealing and repainting would resolve the issue as long as your roofer repaired the roof correctly. Trying to remove a 1x6 board from the middle of the ceiling would be near impossible and cause more damage. You obviously did not believe us. My manager and I made many trips to your home during the work and kept great communication at all times. We actually helped you sell your car while we were doing the work for you. My painter went out of his way and did some extra painting in your garage and he accidentally painted over your children's height marks because he thought the wall was dirty like the rest of the walls in the garage. We tried to clean the paint off but you were so upset with us even though my man was trying to do a nice gesture. I do remember a complaint that my wood floor men had dirtied the newly painted walls. Our floor men are large men and they did touch your walls as they got up from the floor and we went behind them and painted and touched up those areas. This is part of a punch list for home remodeling. After 30 years in this business and thousands of customers, I can count on one hand of customers that were not satisfied with our work. Our company has a reputation of doing all that is possible to keep our customer happy but sometimes that is just not possible.

Service Provider Response

I am the office manager for Scott W. Hines General Contractor. You are correct that we did not show or call for our appointment. When you called to ask about our not showing for the appointment, I informed you that I messed up and forgot to put it in our schedule. We were very busy at the time and it just slipped my mind. You asked me if it was because the job was too small and informed me that you had also been stood up by another contractor.I told you no that had nothing to do with it. I just forgot to write it on our calendar. It was totally my mistake, but there is nothing I can do but apologize. I asked you if you wanted to reschedule not because I thought my standing you up was okay. I just new you were still looking for a contractor. Once again, I hope you can accept my apology. I am very sorry that I wasted your time. It was never my intent to disrespect you or your time. Thank you, David Allen

Service Provider Response

I am the office manager for Scott W. Hines General Contractor. You are correct that we did not show or call for our appointment. When you called to ask about our not showing for the appointment, I informed you that I messed up and forgot to put it in our schedule. We were very busy at the time and it just slipped my mind. You asked me if it was because the job was too small and informed me that you had also been stood up by another contractor.I told you no that had nothing to do with it. I just forgot to write it on our calendar. It was totally my mistake, but there is nothing I can do but apologize. I asked you if you wanted to reschedule not because I thought my standing you up was okay. I just new you were still looking for a contractor. Once again, I hope you can accept my apology. I am very sorry that I wasted your time. It was never my intent to disrespect you or your time. Thank you, David Allen

Service Provider Response

Thank you, (removed member name)

Service Provider Response

Thanks My name is Hines not Huines LOL