Red Cap Plumbing & Air, LLC

My mom’s AC was giving her some problems, and with her being elderly I wanted to have someone come out and take a look at it. I’ve always heard of RedCap via commercials on TV. So I gave them a shot and they had someone come out and checked it. Beau Scholz was the technician that came out and he found the problem right away. He was very attentive and polite. He solved our problem and offered some suggestions to avoid the problem from happening again. I will be using RedCap for future AC concerns.

Scheduled a service trip to recharge freon and find leak. The tech instead tried to sell me the following: Capacitor - $677.00 Warranty on capacitor - $724.00 Surge protector - $724.00 Refrigerent - $431.00 Leak search - $403.00 U/V lamp - $2,543.00 Filter dryer - $724.00 Total - $6,226.00 My entire HVAC system is only 5 years old. I hired another company who fixed the leak and recharged the system for $400.00

The tech from Red Cap Plumbing was courteous and understood what I wanted done. I have used this business in the past and will use them in the future.

On a service contract which includes a spring and fall system cleaning.  Overall, a pleasing client experience. Normally, the invoice for a service contract visit is clear.  However, the tech suggested a "Hard Start Kit for A/C / Heat Pump Unit"/start-up capacitor.  This would be a separate service item with its own part and labor charges as it does when you take your car to dealership for service.  No detail for parts, labor, or any other charge. A clear lack of transparency. Hence, below average invoice /bill. As the link below shows, a "Hard Start Kit for 3.5 to 4.5 Ton A/C Units"/start-up capacitor runs for 50 or no more than $100.00 for the part. Now guess what the total bill for the part was? Did you guess five times the part cost less than one hour to complete the install? There is no itemized cost for the $575.45 charge. What is the $400.00 to $425.00 cost for? [Link Removed]

I have been using Red Cap for over 10 years and always have the best experience. They provide excellent customer service, quick appointments and their techs are always knowledgeable and efficient. Highly recommend Red Cap for all your plumbing needs.

I was trying to fix the issue of hot water is not reaching to farthest booth room, called Red Cap Plumbing, without hold, I was connected to expert and scheduled visit to my home to assess the situation. Technician (Erick) came on time and provide different options and ballpark estimations for each option. Total experience is seamless and pleasant. Thanks much Red Cap Plumbing.

Very knowledgeable, hard working, professional and friendly !! We’ve used red cap for several years .

I had my entire house repiped more than 2 years ago and this company never got the permit satisfied. I?m in the process of selling my home and I?m certainly glad I found out now! Also, I (had) a service contract with them for over a year for plumbing and HVAC. A scheduled water heater flush was attempted but the employee didnt even bring a hose. I gave him a hose to use and he failed to perform the flush correctly, left a mess and didnt even bother to roll up my hose. The following day I had hvac service scheduled and after about 20 minutes the technician told me I needed 9k in repairs to my existing, perfectly functioning unit. No lie! I told him at that cost I would get a new system to which his reply was, well, nowadays it will cost you at least 19k. No lie! I cancelled my contract immediately and called another hvac company to inspect my ( perfectly functioning) system and this tech recommended I replace the capacitor on the ac unit. Since then Ive had zero issues. Go figure??

John C came out to solve a toilet issue and was great! Very helpful and honest with what was wrong and solved the issue quickly.

Jamie Bushee, the pumping technician who fixed our problem, did an excellent job. He was prompt, thorough, and completely solved our problem of a busted water line inside our outside wall. I would highly recommend him for your plumbing needs.

Satisfied with work done.

They repaired a leaking faucet that was the main shut off valve for the water to the house. The faucet was 35 years old. Technician did a nice job on the repair and adding an extra faucet/spigot for our use. Only issue we had was the cost. Outrageous. They did discuss the fees in advance so we knew what to expect. But with the leak slowly flooding the area, we didn't want to wait for mutiple quotes.

I appreciated the email and text confirmation of the appointment. The repair team showed up when they said they would and did the job within the time frame they projected.

My 80yo mother purchased a brand new central A/C system along with the warranty costing $10,000+ from Red Cap. Red Cap installed mismatched handler and compressor parts of a system that has been discontinued. I have had to call Red Cap at least 20 times in the last 3 years. I have called them on a weekly basis over the past several months. Each appointment being a 7 hour window, meaning I have to waste an entire day waiting, after waiting days for the appointment. The A/C will work for a few days. When the technicians leave they often say, ‘It is going to happen again’’. There is never a solid solution. Red cap has offered 8 years free parts and labor instead of a refund or a new system. However, the waste of my time and being relentlessly inconvenienced for years now is beyond unacceptable. Trying to remediate mold while the A/C is creating splashing puddles as it drips from the ceiling CREATING MORE MOLD in the garage is especially horrifying. BEWARE!!!!!

Jose was great! Fast efficient and timely.

Wonderful customer service, clear communication. Jamie's work and professionalism exceeded expectations.

Jose was the best, ask for him if you need Red Cap. He was very polite and personable. I will definitely use them for all my electrical needs ð

I called red cap plumbing to replace my leaking garbage disposal. I was able to get an appointment right away and Zachary came in and provided an estimate. Zachary replaced my garbage disposal promptly and explained everything in the process. Very professional and personable. He cleaned up and completely the job quickly. I would highly recommend Red Cap Plumbing for any plumbing job.

Jamie Bushee was more focused on trying to upsell me additional services instead of fixing the issues at hand. He did not perform a good job as a plumber. Right after he claimed that the work was completed, I went to one of the bathrooms to test the toilet and I noticed that the tank was not filling backup after I had flushed the toilet. Technically, he did not properly complete that job. One week after he was here, we experienced water leaking from the upstairs bathroom to downstairs ceiling.

two projects involved... a drain clean out and repair and a comprehensive re piping. Orlando and son for the drains Glendon and Steven for the re piping Both crews were skilled professional and tireless in the completion of the projects. All issues or "hiccups" were addressed immediately. Well done... I know whom to call for future needs/services.

Leo went above and beyond to get our A/C back up and running. He was very professional and answered all my questions.

I have a sale pending and the buyers inspector found that the original builder used polypropylene when the house was manufactured. The sale was at risk, red cap came out the day I called them, provided excellent pricing and will do the job the following day. Outstanding Service.

Our experience with Red Cap was outstanding. We had a serious main sewer blockage that required replacement of most of the sewer line. From our first visit from Alberto, through Blake examining the line with a camera, to the remarkable work of Rudy and Duran doing the actual replacement, we were highly impressed by their professionalism and knowledge. Rudy and Duran especially deserve high praise for their hard work in 90+ temperatures. They were always cheerful and polite. Highly recommend Red Cap!!!

Great company from beginning to end, went through Costco and Red Cap is the Lennox provider. I would recommend them not the cheapest in the industry. But the value and professionalism from the entire crew from first contact till completion is outstanding.

First time using Red Caps Electrical service and like their Plumbing and AC services are above and beyond other services I have used.