Neighborhood Garage Door Service of Tampa

The technician arrived on time and completed the work. The price is much too high.

It did not go well at all. You cannot really tell a lot about a company when everything goes as planned. But, you can tell a lot a company when there are problems. I had the springs replaced in my garage door and the technician spent 6 hours trying to line everything up. In the process, he twisted and bent the vertical railing. I complained and they said that they would give me a discount and fix it for $125 plus the brackets. I told them their technician bent it. They said it was already bent. Then they said they had photographs to prove it. So, they sent me photos the technician sent me AFTER he broke it. It just so happens, unbeknownst to them, my wife took a photo after the technician just had two dents in it (about two hours into the process). You can clearly see the difference between the railing in the two photos. At this point, they didn't even acknowledge my photo and just said they want the deeply discounted price of $125 plus the brackets to fix it. I had another company come out and fix it for $125 with the brackets (no discount, their regular price). So, it gets worse. The technician had replaced a bracket that holds one of the rollers for free. The only problem is that he replaced the bracket with a hinge instead of a bracket. Now, ever time the door goes up and down, the top of the door bangs on the cable roller. The gave me a freebie that will destroy my door and cause the cable to go off track. Thank you for the freebie. Also, there is supposed to be a center bearing in the spring set. It is missing. I guess I didn't know that you have to order parts that I didn't even know existed before this began. Unfortunately, I didn't pay with VISA which would be easier to fight them. All they want is more money every time I point out a problem. They will give me a deeply discounted price which appears to be the going rate. They tell me the warranty is only in case the spring breaks; not for shoddy workmanship. Of all these screwups, the biggest thing that gets me mad is that everyone I talk to at the company says the railing was all twisted at the beginning without even acknowledging the photo that I have which proves them wrong. Ingenious debating skills, just ignore facts and continue to insinuate that I am lying about when the damage occurred.

Technician was prompt and friendly. He completed the work and seemed to do a good job. My only complaint is that they estimated my cost to be $250-$300 over the phone. Once arriving the technician looked at my springs and said the cost would be $260 per spring plus labor...so about $650 total. I had previously looked up the cost of the springs online (they were $125 each) so I argued the price. The company finally agreed to $350 for the job, which I thought was fair but they were obviously trying to over charge me by $300 dollars.

Rick showed up very nice, have a quick and accurate price. Then fixed door as quick as he said he would, under 30 min. He then gave us great safety advice on be careful around heavy garage doors. Payment was quick, professional, and easy when he called office.

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John was fast, friendly, and courteous.  In and out in 30 minutes.

Quoted the best price, showed up on time, and were very friendly, courteous and professional. Installation was quick and high quality. Would strongly recommend considering Neighborhood GDS if you need garage door work. The will be my first call and first recommendation to all of my friends and family.

We called to request service early Monday morning and Tracy was here and gone well before noon with everything working perfectly. He worked quickly and efficiently, taking time to review the work performed and identifying and seeking approval for necessary maintenance that had been neglected. His attitude was professional, friendly and helpful, even suggesting money saving coupons available on the website.
The office also quickly and good-heartedly resent paperwork after we had inadvertently deleted it.

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We have been using them for a couple of years. They are great with their responsive and the price has always been as quoted. They do a great job!

It went very well. The tech was knowledgeable and did more than I asked him to do and that was appreciated.