Morgan's Horticultural Services Inc

"You complained to the better business bureau too. The problem was all the construction in your property due to pool install. We showed up to service and the tile company was dumping grout water in the lawn. The lawn had dead spots that needed to be resodded. You claim there was chinch bugs but upon inspection there were no bugs. Youcould not identify the chinch bugs either as that was not your problem. Next time instead of trying to [Member Information Removed] blame you should listen to the professional. Good luck with Tru Green who told you had chinch bugs..."

"We do spray the lawn and leave. That. Is the service you paid for. We apply chemicals to the lawn and leave. You could have chose to work with us further instead of just letting us go and trying someone else. Fungus is caused by a pathogen in your soil and when conditions are right the fungus shows up. We are not quite sure what you were expecting besides the chemical treatment you received."

"Weed control is done seasonally and not at every service. 4 services per year. You also can't water for 24 hours after application to get a good weed kill. Service is always indicated by a sign in the lawn and a door tag..."

"We apologize and never mean to disappoint our customers. However, the manager/s never have changed as the two owners manage the company. Also we split ways due to our discussion about a dead area in your front yard that had poor sprinkler coverage and not enough water was being applied during the dry season. We are always looking for ways to improve our service to our valued customers however properly watering the turf is vital."

"WOW! I started doing this customer in February of 2002. We have met a few times. In the 12 years and 2 months or 156 services. She has called twice to ask for a special service. I was so happy to see she had after 12 years put a report in. I bet she just signed up for Angie's List. Anyway I was just floored to get a good report!!! Sam Morgan"

"THANK YOU!"

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"I do not understand a "B" in professionalism. I was told by someone "well it is better than a C. Yes but it is not an "A". I made straight "A's" in school from First grade through 8 years College. My parents always told me B's mean you need to study more."

"It is very disappointing to have a bad review. We strive for all "A's". I also find it funny that this customer WAITED ONE YEAR to say anything. She never called us except one time to ask when we would be coming. We told her and we arrived that day on time. We checked the sprinklers from the valve box which was outside and replace a sprinkler head at no charge. I still can not understand why she waited a YEAR to say anything. Morgans will do no more of these "deals" as the people purchasing them are cheap to begin with for the most part. They have no intention of hiring you on an ongoing basis. Then they publicly leave negative reviews with out even trying to make an attempt to resolve any of their concerns. This type of service is an ongoing maintenance plan and can not correct any problem for the most part in three treatments. Again I can not even remember this yard as it has been A COMPLETE YEAR since we did the treatments. Why can not understand why any normal thinking person would do this without contacting the service provider to correct the issue. I give this customer an "F" rating based on unrealistic expectation. Please look at all the other reviews from customer who understand the point and value of our service. Yes we DO make mistakes but we stand behind our work and take care of any problems WE KNOW OR ARE TOLD ABOUT even A YEAR LATER. But she still has not called and I can not call her as she has no phone. In her review she explains she does not like leaving negative reviews when we feel she does not know how to address the issue at hand. In all she is upset that we provided the service she paid for in a punctual manner. One last time as I can not get over this. SHE WAITED A YEAR TO WRITE THIS AND SHE DOES NOT LIKE TO WRITE NEGATIVE REVIEWS!!!! I wish she would contact us so we could address the situation but she will not because this is the kind of people who hunt for a deal. $99.00 for three services and a sprinkler check up and a sprinkler repair. AMAZING A WHOLE YEAR."

"Another "BIG DEAL" customer. They hunt for these deals three services for $99.00 and a sprinkler check up. Then fire you when you raise the price. This was a BIG yard worth about $69.00 per month for just the lawn. It cost more than $33.00 in chemicals. But we did it so we could pick up some customers. They came like rats to a feeding I stopped taking them at 20 yards in 2 days. Did not get to keep even one. Amazing people then they say bad things. You know the people I am talking about. NO MORE BIG DEALS FOR US. The cheap companies that spray water can have them. MORGAn"S only want people who want a good job at a good price. We need to make a profit to stay in business. If you get every customer you give a bid on then you are not charging enough to apply what needs to be applied. If you get no customers then you are pricing to high and will loose those so enough anyway. MORGAN'S get 6 out of 10 estimates. That is just about right. When we give a price and are asked can we do it cheaper we NO. We give a price on a formula I have used 45 years in this business. I think I am the longest family owned business in Hills county. We want customers that are proud of their yards. And we want to proud of them also!!!"

"Yes [removed member name] is correct. All summer long we had to tell him, each month, that it was to hot to treat for weeds. Which it was. He has some wild grasses but no weeds now that it is cooler. He has a trash can that blocks a sprinkler. We have told him MANY times we need to move the sprinkler. He says he would look into it. He says I do not come out and then gives us an A for punctuality. [removed member name] has given us F's which is just not warranted. [removed member name] seems to forget things. He calls us EACH month for two years wanting to know where we are. We tell him the same thing each month. [removed member name] yards looks like it should for Mid January after a cold snap. Again, ANGIE'S LIST should check out a consumers complaint before a just puts them on the comments. Morgans is considering not using Angie's List for this reason. This is not a realistic response! It is very disturbing."

"BIG DEAL CUSTOMER - everyone of the 20 we tried. The same thing. Never happy always want more. This lady said she always get these BIG DEALS but they do not do a good job. Maybe she should try paying a fair price for once. BIG DEAL SHOPPERS ARE RATS LOOKING FOR FEED."