Mobile Detailers - On the spot detailing

"Mr [Member Name Removed]. Thank you for the review, but we don't have record of your detail. Also, we don't have an office for you to come to. We also do not have a $90 package. Tammy Onsite Mobile Detailers."

"This detailing service was completed on 1-22-18. We tried contacting you multiple times to get your credit card payment and had to leave voicemails. Our tech tried to also contact you when I told him we were trying to get payment. We did not receive payment until 1-24-18. When I talked with you on the phone on 1-24-18, you mentioned that he did a great job on the interior. Then mentioned that the exterior was good but was not what you had expected and asked for a discount. Our tech told me that he did everything that was on the Show Room Shine package description. I talked with our tech on the phone about the detail and he said that you were happy with the results but that there were a few water spots on one part of the car due to possible rain. He let you know that would be extra but you chose not to pay the amount. The buffing and water spot removal is not included in our Show Room Shine detailing package. He also mentioned that you showed him the swirl marks that needed to be fixed that were on the vehicle prior to him detailing that day. He managed to get them out and he said you came out and were happy because he took care of them. I do have pictures that he sent to me of how the vehicle looked after detailing. They look excellent! Also, my tech said that he did not say that the wax he used on the car was the spray wax. He used the Meguiar's paste/carnauba wax on it. He explained to me that you had asked him how to keep up with the car and a wax to use for water spots if needed after the detail that day and then he walked to his vehicle and showed you the bottle of Meguiar's wax that you could purchase if you wanted to do so. Our tech has been with us for 3+ years and has been detailing since 1995. We stand behind his work 100% and we know that he did an excellent job. We were not told of the problem until 2 days after the detail was finished. There was nothing in the voicemail when you called in on Monday after hours that said you were not happy with the way things went that day. We do stand behind our service and also expect to receive payment on the day of service and a call from our clients the day of service if you are not satisfied. We had to contact you for payment."

"We do apologize for the inconvenience. The technician assigned to your detail had the transmission go out in his truck. We offered to reschedule. I will once again offer to reschedule the detail at a discounted price. Please call me directly at 813-446-0618."

"There WAS a scheduling issue with this client. We apologized and offered to make things right for her. She contacted us and agreed to allow us to prove ourselves. She had a few conditions, including that we detail her vehicle at a discounted price. We sent out tech out to do the job at the agreed upon price."

"Mr. [Member Name Removed], I explained to your wife that the first step of correction is to send a technician back to redo the vehicle. She said she would speak with her aunt and call me back. I have not heard back from her. We would be more than happy to rectify the issue by having both of your vehicles detailed again, even though the complaint was really for only one vehicle. You are more than welcome to call me directly. Thank you. Tammy 813-446-0618"

"[Member Name Removed], I'm sorry to hear that you didn't have the best possible experience during your detail. However, I think that it's possible that you left this review for the wrong company. What type of vehicle was detailed? Was it a mobile service? Your detail was performed on the 1st?"

"Thank you for your business, [Member Name Removed]. We appreciate the review! Tammy"

"Thank you, [Member Name Removed]. We really appreciate the positive review. Please give us a call the next time you have a mobile detailing need! Tammy"