Founded 2007 • With Angi since October 2007
Angi Certified
Service Provider Response
Thank you so much for your kind review. We look forward to servicing you in the futureService Provider Response
Thank you so much for your kind review. We look forward to servicing you in the future.Service Provider Response
Thank you [Member Name Removed] for your review. We look forward to servicing you in the futureService Provider Response
Thank you [Member Name Removed] for your review and we look forward to servicing you in the future.Service Provider Response
Thank you for your review. We look forward to servicing you in the future.Service Provider Response
Thank you for your review. We look forward to servicing you in the future.Service Provider Response
Thank you for your review. We look forward to servicing you in the future.Service Provider Response
Thank you very much for your review and we look forward to servicing you in the future.Service Provider Response
Thank you very much for your review and we look forward to servicing you in the futureService Provider Response
Thank you for your review. We look forward to servicing you in the future.Service Provider Response
Thank you for your review. We look forward to servicing you in the future.Service Provider Response
Thank you for your review. We look forward to servicing you in the future.Service Provider Response
Thank you for your review. We look forward to servicing you in the future.Service Provider Response
Thank you for your review. We look forward to servicing you in the future.Service Provider Response
Thank you for your review. We look forward to servicing you in the future.Service Provider Response
Mr [Member Name Removed]- may I respond by apologizing. From my recollection you have used my service before. As you know, I have been a "one man show" for more than 10 years. I recently hired a person who has done a fantastic job of answering the phones checking email, scheduling, and other responsibilities. She was unable to view all my incoming email due to a setting on her computer. I was unaware of this, as was she. We may have missed various emails over a month or more time frame. I can only assure you that we never intentionally neglect requests for service. I have been in business nearly 11 years with many A ratings, 1 B rating from a customer who didn't even watch what I was doing and now an F grade from you. In any business when changes are made, sometimes mistakes are made or things can be overlooked. Any neglect to reply to you or any valued customer in a timely manner is completely unintentional. I know when I have contacted a vendor through email in the past and not gotten a response within a day or two that I make a phone call. Nothing will ever replace the human voice as a first-line for contact. Computers break, cable service goes down, emails can be diverted to "junk mail." I believe you have my business card and invoices from the past dryer vent service with my phone number. Should you feel the need to contact Lint busters for dryer vent service again feel free to pick up the phone and call. Thank you, Robert Kates owner/operator