LEXUS OF TAMPA BAY

They were courteous and it is a nice new building. They have a huge service department. The biggest downside is they did not go over everything with us. We would not go with that car again. We did not realize its shortcomings and the things it was missing. A lot of the features don't work. The automatic brakes don't work, it just does a little warning, its ridiculous. They could have given us our money back. We had gone back to them a few weeks, past the 3 days and they were not very receptive nor helpful. They could not make things work the way they work or we wanted them to work. Wish we would have known that. In general they are not very negotiable.

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We use them all the time. It's a dealer and you know what you're getting into. It's a company car for my wife so we can pay a little more because we get reimbursed. We only use them just because for the simple fact they do it right every time.

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If you have a longer wait, they will come out and get the car and bring you a loaner. It cannot be more convenient. The wait room is very pleasant and they have complimentary coffee and snacks.

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It was expensive! They’re good for service. Davey Jones is my service advisor and I would recommend him to anybody. Davey just keeps in contact, he just tells you what you got to do, he doesn’t lie to you. Like if you don’t need to get something done, he is not going to tell you to do it. It was an all day job, it was a lot of work.

They're a little expensive. The service was good. Other than the fact that they're expensive I don't have any issues.

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I was there for my appointment.  They worked on my car quickly and professionally.  I purchased my Lexus there and they are always excellent.  They have wi-fi in the very comfortable waiting room that also serves coffee and hot chocolate.  It's an extremely efficiently run business with very accommodating service professionals.

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