Lexus Of Tampa Bay

Description of Work: I used Lexus Of Tampa Bay to purchase a new car.

Description of Work: We got my wife's oil changed and new brakes.

Description of Work: They did tire rotation and looked over the car.

Description of Work: Replaced brakes and rotors, need tire and oil change. I had a 50,000 mile service to get done.

Description of Work: I had an engine light, so they fixed that.

Description of Work: Oil change and tire rotation

Description of Work: I use Lexus of Tampa Bay for my car. I was last there for servicing.

Description of Work: For my cars, I go to a dealership and it is Lexus of Tampa Bay. The last time I took my car there was for a basic oil change.

Description of Work: Correct an incorrect code on my tire.

Description of Work: I used the services of Lexis of Tampa Bay.

Description of Work: I use Lexus Of Tampa Bay.

Description of Work: Initial 500 mile check after purchase of new car. Have used them previously for other items.

Description of Work: Oil change

Description of Work: I bought my car at Lexus of Tampa Bay.

Description of Work: I used a dealership named Lexus of Tampa Bay for engine checkup.

Description of Work: I used Lexus Of Tampa Bay for auto service.

Description of Work: Air pressure sensor problem.

Description of Work: I see them every 3500 miles on my car, and they always go above and beyond!

Description of Work: I bought my car there.

Description of Work: I last took my Lexus SUV in for service.

Description of Work: I have purchased 2 Lexus vehicles, both CPO, Certified Pre Owned. Both vehicles had issues with the lid mechanism above the cupholder. Both malfunctioned. The first time, the dealer gladly repaired it... this was in Palm Beach. The second time, the dealer decided not to allow the repair because he said that it was not included in the warranty... (2 dealerships, one of which was Lexus of Tampa Bay where I purchased my vehicle) And this was after having owned the vehicle for only 6 months. Even though there is nothing wrong with the cupholder per se, I was told that Lexus considers the cover above it as part of it. Of course, this allows them to include the item under "Exclusionary" in the warranty even though it was clearly a defect and not related at all to wear n tear. (6 months for it break is not normal wear n tear.) Any way, with all the problems that I have been having with Lexus and now, that they are unwilling to repair an item on one of their CPO vehicles that should not have broken down before 6 months, I will most likely not consider purchasing another Lexus vehicle. Whether it is a deterioration in Lexus quality or service, or both, when the same problem occurs in the same line of their vehicles, I think it points to a quality assurance issue. I owned a Nissan Altima prior to "upgrading" to Lexus and never encountered any of these problems that I have had with my Lexus vehicles. I was considering Lexus, Acura, Infiniti before deciding years ago to be a Lexus buyer. Now that it is becoming more apparent to me that Lexus vehicles have all these manufacturing flaws and are unwilling to resolve them as evidenced by my experience, I can no longer remain a faithful customer of theirs and will look at either Acura or Infiniti for my next purchase. I have submitted a complaint to Lexus and am waiting for their response. Hopefully, they will do the right thing and repair or replace the defective lid. Will keep everyone posted on any updates.

Description of Work: Recently, I purchased a certified pre-owned Lexus from Lexus of Tampa Bay. I will not purchase my next vehicle there and would not recommend this dealership to my friends and neighbors in Tampa. After I was involved in a collision in which my previous vehicle was totaled, I started my search for a replacement vehicle and decided that I wanted to remain with Lexus because I value its reliability and luxury. A friend of mine recommended that I go to the Lexus dealership in Tampa and meet with the salesman Ben Scharf, from whom his wife had purchased her vehicle. When I met with Ben Scharf to view some vehicles, he appeared professional and had, what seemed to be, a good answer to most of my questions. After meeting with Ben Scharf twice, I decided to make a purchase. He had shown me a vehicle that although had a high number of miles for its year, looked good and still came with the certified-preowned (CPO) warranty. However, there was a stain on the dashboard, presumably from an adhesive from a GPS device that I was concerned about. While I liked the vehicle, I did not want to purchase one with a very noticeable stain or blemish on the dashboard and expressed my concern to Ben. He told me that he would have one of his guys repair it and that [I would never know it was there.] He had told me that it would look like new. I trusted him and we went to the negotiating table to close the deal. While I paid about $4000 more for the ES350 than I would have from I private owner for a similar vehicle with similar miles, my concern was not so much with the price as much as that Ben Scharf did not honor his word (and contract) with me. After having his associate attempt to fix the defect on the dashboard several weeks later, I told him that it was still very visible. When I reminded him that he had told me multiple times during our negotioation that the dashboard would look like new and that it DID NOT LOOK LIKE NEW, he avoided me and had his supervisor contact me. He refused to acknowledge what he had done and decided that he did not want to deal with me and would rather have me talk with his immediate supervisor, Janelle. When Janelle contacted me, she left a voicemail and essentially suggested that because I purchased a used vehicle I should not have expected a dashboard that looks new. When I left a message for her reiterating that Ben had promised me that it WOULD look like new, she had Bill Marlow, the Sales Manager, contact me to try to resolve the issue. He expressed his regret for Ben Scharf's "misleading" statements and offered an apology. Bill suggested some options expressing in an honest fashion that it would not be possible to fix the dashboard without the potential for creating worse problems. Bill and I we were able to work out some compromise and I felt for the first and only time that I had interacted with someone at Lexus who was actually advocating for me. This is something that Ben Scharf should have done from the first day. Not once did Ben apologize for what he had done, for lying to me, and not once did he offer to make good on his word when he recognized his mistake. Unfortunately, Ben behaved like one of those salesman who was more interested in making the sale than in honesty and integrity. I should note that a minor point of frustration, too, was my interaction with the finance guy, Sherif Levent. Any one who has purchased a vehicle is familiar with the mass of paperwork involved. As I was not very familiar with the process, I had many questions to ask regarding the documents. When I would ask a question, Sherif would completely disregard my concern and simply say that everyone signs this or that, and he would become visibly irritated when I wanted to slow things down a little bit to have things better explained. In addition, when I did not receive the refund that I was supposed to receive for the tag transfer/registration fee, I left several messages for Sherif to contact me to let me know when I would receive that refund. He has not yet returned ANY of the 3 voicemails that I left for him. Certainly, if you are buying a vehicle for the first time, this is not the place to go as Sherif will not offer you the patience and courtesy that I believe a Lexus buyer or a first-time buyer deserves. There are several other ongoing issues that I have had with my "new" used vehicle but are less serious in nature and probably not worth mentioning here. In summary, while I am still a fan of Lexus and appreciate the quality of Lexus vehicles, I can not in good conscience recommend Lexus of Tampa Bay to my friends and neighbors. The only one at the dealership who treated me with respect and honesty was Bill Marlow. Even though it may have been only a handfull of individuals who did not exhibit the professionalism that one would expect with Lexus, especially Ben Scharf for his deliberate lie and deception, it was enough to leave a bitter taste in my mouth and dissuade me from wanting to shop there again. There may be some good people at that dealership like Bill Marlow, but his good character should be the norm rather than the exception. I hope this review has been helpful. I have made every attempt to be as honest and accurate as possible.

Description of Work: They do routine oil change and stuff for my Lexus ES 350. They fixed brakes.

Description of Work: The company tinted all the windows on my car for me.

Description of Work: Purchased a Pre Owned Lexus RX330.