Swimming Pool/Spa Leak Detection & Repair with over 65 years experience in the swimming pool industry. License Number: CPC1457208
Swimming Pool & Spa Leak Detection, Pool Plumbing Repairs, Pool Crack Repairs, Commercial Main Drain Cover Replacement, Hand Rail Installations, Unclog Pool Plumbing Lines, Acid Wash Pool/Spa
We do not service Vinyl Liner pools or do leak detection on houses or buildings.
Yes
Yes
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
93% | ||
3% | ||
2% | ||
1% | ||
1% |
"Thank you for taking the time to share your experience. We are happy to help."
"Mrs. [Member Name Removed]your pool builder reached out to us directly and requested we provide our services to your pool. Unfortunately, a situation had developed with your pool builder, that prohibited our visit. We did extend our apologies and said we would notify you to reschedule as soon as the matter was resolved. We understand this was frustrating to you; however, we provided all the information we were at liberty to provide at the time. We were polite, respectful, and never hung up on you. In fact, on the second call you made to our office, you hung up on us after you were done with your name calling. You were provided the owner's names, and I offered to get them a message to call you back, but you stated you "weren't interested in that." It appears your frustration is misdirected and should be directed to your pool builder. We explained this to you with full transparency when we called you back on 4/8/21 to help you better understand and reduce your frustrations toward us. You acknowledged to having a full understanding of the situation and why your appointment had to be cancelled. Again, we apologized and did request you remove your inaccurate review. However, your review stayed. Later our office was contacted by your husband who stated you would agree to remove this inaccurate review ONLY if we agreed to come perform a leak detection on your pool for "free." That offer was appalling and defined as blackmail (Blackmail is an act of coercion using the threat of revealing or publicizing either substantially true or false information about a person or people unless certain demands are met.) We would think if your experience with our company was as truly so "unbelievable" you would not want us to visit your home. In addition, given your husband's line of work, we are astonished he would have even made such a criminal statement. Again, we apologize you have been put in this unfortunate situation by your pool builder, and hope you have a quick resolution to your problem."
"Thank you Mr. [Member Name Removed], we appreciate the "A" review!"
"Thank you for the kind words. We strive to make our customers happy. - Jina at Leak Wizard"
"Thank you for taking the time to share your experience with our company! We appreciate the feedback!"
"Thank you so very much [Member Name Removed] for the wonderful review. It was a pleasure doing business with you. Feel free to give us a call if your pool starts give you problems. -Jina at Leak Wizard"
"Thank you, It was a pleasure doing business with you. Feel free to call us back anytime. - Jina Leak Wizard"
"Thank you, We strive to make our customers happy. -Jina Leak Wizard"
"Glad to see we are making our customers happy. That is our Goal. -Jina Leak Wizard"
"Thank you. Happy to help. Call us back anytime. -Jina Leak Wizard"
"Thank you for taking the time to share your experience with our company! We appreciate the feedback! -Jina Leak Wizard"
"During our phone conversation the symptoms described sounded like it was outside our technical expertise and referred him to another company that was better qualified to handle his problem. Unfortunately from this response he was not happy in the way we handled this call. We are sorry he was disappointed in our reply but we only had the best intentions."
"Thank you. We aim to please our customers. Call us back anytime. -Jina Leak Wizard"
"Thank you for taking the time to share your experience with our company! We appreciate the feedback! -Jina Leak Wizard"
"Thank you so very much. We strive to deliver the best service available. -Jina Leak Wizard"
Trade License Number
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Sunday: | Closed |
Monday: | 9:00 AM - 5:00 PM |
Tuesday: | 9:00 AM - 5:00 PM |
Wednesday: | 9:00 AM - 5:00 PM |
Thursday: | 9:00 AM - 5:00 PM |
Friday: | 9:00 AM - 5:00 PM |
Saturday: | Closed |