KEYSTONE GRANITE

SALESMAN WAS VERY HELPFUL; TEMPLATE MAKERS DID NOT SPEAK ENGLISH; THEY WERE NOT ABLE TO COMMUNICATE. THEY CALCULATED ALL WRONG MEASUREMENTS (DISCOVERED UPON INSTALLATION). INSTALLERS SPOKE NO ENGLISH EITHER. THEY HAD TO CUT IN TO SHEETROCK AND RECUT GRANITE TO FIT. DID NOT FINISH THE GROUTING; DAMAGED WALLS (SOFT AREAS) AND TEXTURED PAINT. THEY DID NOT COME BACK TO FIX AND CHARGED MY CREDIT CARD WITHOUT MY APPROVAL FOR A FINISHED INSTALLATION. THE GRANITE IS BEAUTIFUL BUT THE INACCURACY OF A 2 DAY JOB TURNED INTO A 5 DAY ORDEAL. I CALLED (BUSINESS AND CELL PHONES) AND LEFT MESSAGES ABOUT FIXING THE PROBLEMS. I CONTACTED MY CREDIT CARD COMPANY, BUT THE GRANITE COMPANY DID NOT RESPOND TO ME NOR TO THE CREDIT CARD COMPANY. WE HAVE HAD TO WAIT 5 MONTHS TO CLEAR THIS SITUATION/CHARGE-BACK AND NOW ARE CLEARED OF THE ACCOUNT. FINALLY ABLE TO HIRE ANOTHER COMPANY TO FIX THE PROBLEM.