iHospital

Description of Work: Replace screen on iPad 2.

Description of Work: We had taken one of our macs there a month or two prior to the visit in March. We were told that we needed a new hard drive. Very difficult to get an answer as to when it would be done. My husband had to call several times. He was told they prioritize iPhones. He uses this computer for work, but they don't seem to care. Finally got computer back. Several weeks later, he inserts a DVD into the computer and it gets stuck. He can hear the computer trying to read it with no success. We finally take it in again on a Saturday but no one is there that can work on it. The following week, similar scenario. No call on Monday, my husband calls a couple of times over a few days before he gets an answer. He is told that DVD player is bad, they can order a new one from Apple or we can buy an external one. They remove stuck DVD, but because my husband complained about the time and lack of responsiveness, they didn't charge us (the only positive thing that happened). We get the computer home, he turns it on and can still hear the computer trying to read a DVD which presumably isn't there since they removed it. Took computer to another Mac specialist who found iHospital's diagnostic DVD in the disc drive. It was probably there from the first visit, and was the cause of the DVD getting stuck in the first place, though we can't prove it. Lousy customer service, will not go back again. They used to be better, and I had recommended them, but no longer.

Description of Work: I brought my iPhone 4s in on a Saturday afternoon to have the charging port replaced. I knew Ihospital was going to be a bit more expensive than other repair shops, but the shops I spoke to either did not have the port in stock or wanted to send my phone away. Ihospital repaired my phone within three hours of me bringing it in. I was able to pick it up the same day. It works great. I'm very happy.