GLASS WATER SYSTEMS
About us
We are a full service water treatment company that handles any water problems. We are a commercial, industrial, and residential service company. We have over 45 years of combined experience and the owner has been working in this business since 1995. Our company was founded in 2004. We currently have several thousand customers in almost every state and some foreign countries. We believe in good service and affordable water treatment. We accept appointments for Saturdays and do not work on Sundays
Business highlights
Services we offer
Water softeners, and light plumbing work. , water coolers, water filtration systems, water quality testing
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 90% | ||
| 3% | ||
| 3% | ||
| 0% | ||
| 3% |
They left something out of my order. I have called them at least 4 times over 2 years and they kept saying that would send it to me and never did. Lots of promise but no follow through. I was quite impressed with what they did until they left the parts out. The parts they left out left the system inoperable. Every time I called them was oh yes we will send it right out. It is the least expensive thing in the whole order, a distributor tube that was $28 in the $249 order. The rest of the order as fine but if you can use anything else they sent you because the one piece is missing. That is not even what bothered me, the fact that he would say he would send it out the next day and he wouldn't. Prices are wonderful, service is good, everything was great until they said they would do something but didn't do it.
"I want to apologize for this. My first question is do you still need the part. If so I will personally put it in a box and send it out today to the address you want it sent to. Second, we do not usually have this problem and have many customers that we have serviced and sent equipment to that give us great reviews. Finally with that said - I would like to refund your entire amount and say anytime you order from us you will receive 10% off your order. We have been in business for over 12 years and this is not how we do things. I take complete responsibility and apologize for your inconvenience"
I initially called another company who offered a free checkout of my water softener. But, they wanted to charge $1500 for a new system or $800 to rebuild my current system. Both prices seemed outrageous (and they were).
I asked them to provide cross-linked resin and they also gave a 5 year warranty for the controller (instead of rebuilding it). Also, if you redo your system and it has been several (10+) years since you installed or maintained the system, make sure the filter baskets and tube inside the resin tank are replaced as well. They are cheap plastic and if they fail, you can end up with resin all in your house. They said they have new basic metered systems for $600 new (a lot better than $1500).
They were no-nonsense, got the job done and gave me a water test kit to make sure the water stays softened.
There are a bunch of crooks in this business as stated elsewhere. Some of which have A ratings on this service so be careful. These guys are in business for the long haul and are honest, straightforward people.
I also found flakes who never call back.
Well I found Mathew at Glass Water Systems. He told the truth about my system on what needed replacing and what didn?t.
I now have a new system that works so much better than what we had and didn?t break the bank. We except many years us use out of it.
Matt is a straight shooter who you can trust.
"We first off want to apologize for any problems or concerns with our equipment or service. We stand behind all of our equipment whatever price you paid for it. You are welcome to call me personally and we can come out and check your equipment out free of charge. My phone no is 813-244-5185. We will also give you your own test kit."
Licensing
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