Frontier Communications

The person I spoke with was unprofessional and nasty, refusing to transfer me to a supervisor. I wish I knew her name so I could add it here for my complaint. To make matters worse, I was on the phone for 2 hours with Frontier and nothing was resolved over the phone. Dealing with Frontier Communications using their toll free number was simply unproductive and frustrating. I am not confident Frontier personnel are adequately trained because I have now spoken to 4 people and have 4 different pieces of information. I called the local retail store in Fort Wayne and local personnel has asked me to come to the store to resolve multiple problems. So far the local retail store has been the most helpful. At this point, I am unsure if I want to do business with Frontier but I will listen before I make any decision.