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FAS Windows & Doors LLC
Doors (Interior) - Install or Replace, New Windows - Multiple, Storm Door Installation,
About us
FAS Windows & Doors is Central Florida's largest volume window and door dealer, with direct from the factory pricing for replacement and new construction windows and doors. FAS stands for Father And Son, and Ernie & John Wilding stand behind the sale and installation of every product we carry. FAS Windows & Doors is in business to provide you with the highest quality and most energy-efficient windows and doors available from the nation’s top manufacturers. We proudly carry American-made windows from Andersen, Eagle, Simonton, Soft-Lite Gorell, and PGT, among others!
Business highlights
20 years of experience
Services we offer
Hurricane Windows, Window replacement, aluminum windows, new construction., patio & french doors, vinyl windows, windows, wood windows
Reviews
4.273 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 64% | ||
| 16% | ||
| 4% | ||
| 8% | ||
| 7% |
Showing 1-25 of 73 reviews
Jody C.
May 2025
Many people ask me for recommendations when remodeling their homes because I have used just about all of the trades over the last 10+ years for 4 homes. Most of the experiences are positive and I definitely have some Go-to people. However, our experience over the past year with FAS Doors and Windows was anything but positive. Install issues, excessive damage beyond what was expected, mis-scheduling, lack of oversight, and inappropriate responses and almost a year to get 28 windows installed leads me to warn others. Buyer Beware!!!!!!!
Marianne C.
Oct 2018
Not the cheapest estimate I got but I now know I made the right decision. FAS was the third company to give me an estimate. I had already done quite a bit of research and was looking out for key things and had questions. I did not expect to make the decision when Dan, the sales rep was here but I was very impressed with his answers and knowledge so I signed the contract that day. I had also seen that they had overall good ratings on all of the major websites. The next step was Jason, the lead installer to come make final measurements and place the order for my windows. From the time I signed the contract to the time the windows were installed it was just under 2 months. During that time Laura and Elizabeth in the office kept in touch and when the windows came in, scheduled the installation. Keeping with my experience thus far, the installation crew showed up right on time as promised. Greco, Rafael and Victor could not have been more professional and courteous and helped to make what I thought would be a very stressful day, a pleasant experience. They completely cleaned up everything, put everything back exactly as it was and even rehung the curtains and blinds. The windows look amazing. I highly recommend FAS Windows and Doors and the CWS hurricane windows they installed. They were not the cheapest but they were also not the most expensive. Don't always just go with the least expensive. I'm sure glad I didn't.
Response from FAS Windows & Doors LLC
"Thank you for your review and feedback. We appreciate your business."
Gregory S.
Aug 2018
Faster then expected.
Response from FAS Windows & Doors LLC
"Thank you for your review and feedback. We appreciate your business."
Tyler D.
Jul 2018
FAS Windows and Doors recently installed 12 windows and 3 doors in our home and did a wonderful job! The product is top notch and the installation was very well done! Products and installation took a little longer due to the demand of Hurricane Irma, but the quality of the windows and installation is superior. I would definitely recommend them.
Response from FAS Windows & Doors LLC
"Thank you for your review and feedback. We appreciate your business."
Paul M.
Apr 2018
My experience was very disappointing. We had two sets of doors (4 panels per)...installed for $16,000. They were to be inspected by the City of Gulfport before being sealed (clearly stated in the instructions). But they sealed them to where the inspector couldn't see how they were installed. Turns out, they failed the inspection, and had to replace all the screws. But now, the molding around looks like crap (because they used the same molding). And then the screens weren't the right size. After months of waiting, we still don't have the screens. I will not recommend them.
Response from FAS Windows & Doors LLC
"Mr. [Member Name Removed], Thank you for your feedback and review. We are sincerely sorry we have not met your expectations because total customer satisfaction is our main goal. When we placed your door order with the manufacturer we also ordered the same size screens to properly fit. Unfortunately, when the doors were installed we determined at that time the screens were the wrong size. When we reordered the screens our service technician wrote it up as 75 7/8 but it came in at 76 1/2. We reordered again, and they arrived wrong from the manufacturer. We can certainly understand your frustration and want nothing more than to complete your project to your satisfaction. It's never an easy situation when products arrive wrong from the manufacture because the turnaround time is never quick enough. We appreciate your patience and look forward to coming out on 5/15 to finish up your project. Mr. [Member Name Removed], We have installers that are certified to do work in dozens of municipalities from Central Florida to Tampa. There are different rules for most. Some municipalities want fasteners exposed and some do not require it. Gulfport has different guidelines and you aren't allowed to even caulk a window on the inside of the home until its inspected. Gulfport is the only municipality that requires this. Once this was brought to our attention we came back out and remedied the situation. An oversight was made and we understand your frustration. We will complete your project to your satisfaction. We appreciate your understanding and patience."
Mark B.
Oct 2017
Very nice job. I would use agin
Response from FAS Windows & Doors LLC
"Thank you for your review and feedback. We appreciate your business."
Diane S.
Jul 2017
great- double pane Anderson door
Response from FAS Windows & Doors LLC
"Thank you for your review and feedback. We appreciate your business."
Linda V.
Mar 2017
The bedroom windows were done beautifully, with no complications. The front window was installed by a subcontractor, and initially did not pass inspection. There were not enough screws (or anchors) to meet current hurricane code. The FAS owner sent his own men to correct the error very quickly, which subsequently passed inspection. The workmen were very professional, polite, and did a beautiful job! FAS response to our needs was impressive.
Response from FAS Windows & Doors LLC
"Thank you for your review and feedback! We're happy you're enjoying your new energy efficient windows! We look forward to serving you again in the future."
Marian O.
Jul 2016
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Response from FAS Windows & Doors LLC
"Thank you for your review and feedback! We're happy you're enjoying your new energy efficient windows! We look forward to serving you again in the future."
Douglas K.
May 2016
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Response from FAS Windows & Doors LLC
"Thank you for your review and feedback! We're glad you're enjoying your new patio doors. Thank you for your business."
Marijane G.
Mar 2016
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Response from FAS Windows & Doors LLC
"Thank you for your review! We are very happy you are pleased with our products and service. We look forward to serving you again in the future."
Irvin G.
Feb 2016
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Response from FAS Windows & Doors LLC
"Thank you for your feedback. We wish there was a better solution for your handle issue. We've had our service technicians out to look at the door to make sure it operates properly and it does. We reached out to the manufacturer about your issue and unfortunately the manufacturer sells one style of handle for this door. This door is the most popular sliding door we offer and we haven't heard of this issue before. We have offered to replace the panel with a recessed handle and that was not a suitable option. We wish there were more we could do to make you 100% satisfied."
C P.
Jan 2016
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Response from FAS Windows & Doors LLC
"Thank you for your review! We look forward to serving you again in the future."
Deanna A.
Jan 2016
unknown
Response from FAS Windows & Doors LLC
"Thank you for your review! We look forward to serving you again in the future."
Dean B.
Jan 2016
unknown
Response from FAS Windows & Doors LLC
"Thank you for your review! We are very happy you are pleased with our products and service. We look forward to serving you again in the future."
Linda V.
Jan 2016
unknown
Response from FAS Windows & Doors LLC
"Thank you for your review and feedback! We are very happy you are pleased with our products and service. We look forward to serving you again in the future."
Richard S.
Jan 2016
unknown
Response from FAS Windows & Doors LLC
"Thank you for your review! We are very happy you are pleased with our products and service. We look forward to serving you again in the future."
Dee L.
Dec 2015
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Response from FAS Windows & Doors LLC
"Thank you for your review and feedback! We are very happy you are pleased with our products and service. We look forward to serving you again in the future."
Karen B.
Dec 2015
unknown
Response from FAS Windows & Doors LLC
"Thank you for your review and feedback! We are very happy you are pleased with our products and service. We look forward to serving you again in the future."
Norman M.
Oct 2015
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Response from FAS Windows & Doors LLC
"Thank you for your review and feedback! We are very happy you are pleased with our products and service. We look forward to serving you again in the future."
Susan T.
Oct 2015
On June 27, 2014, my wife and I entered into an agreement with FAS company to purchase and have installed thirty-four (34) windows and five (5) doors at our home. The total transaction fee was quoted at $36,942 and we placed $18,471 down as a deposit.
Fifteen (15) months later, and the final parts were just now delivered.
We were told over and over again when we gave FAS nearly twenty-thousand dollars that this was a ?6-8 week job?.
Through a series of inexplicable mishaps on FAS? end, we had:
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Multiple and routine delays from month 1, mostly without explanation
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Misrepresentations, misleading, and fraudulent sales practices
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Undelivered promises followed up by routine periods of no communication from FAS employees for weeks and sometimes for months at a time with no updates to us
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Lack of timely returned calls, oftentimes after us making multiple calls to multiple FAS people
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Six (6) different installation visits to our home
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Incorrect windows and doors delivered and/or installed; not just once, but three times (3x)
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Shoddy installation of the large kitchen window which included FAS using a box cutter to artificially cut the sashes in order to make the window fit into the standard window sill. The insulation and other materials can be seen leaking out of the four corners of the most viewed window in our entire home (see photos).
The company?s literature and website espouses its stellar reputation and customer testimonials.
That certainly has not been our experience. Quite the contrary, we are now unfortunately needing to seek legal relief as the CEO of FAS has sent us a final invoice even though we have refused to sign off on the 100% Satisfaction Guarantee certificate.
Incidentally, the independent installers have been fantastic and have provided high quality work.
The CEO blames the sales person and the window manufacturer for our problems.
I strongly advise you go elsewhere and save your time, money, and peace of mind. Do not choose FAS.
Response from FAS Windows & Doors LLC
"FAS would like to open this response with an apology to the customer as this project took an unusual amount of time to complete and we fully understand the customer’s frustration. During the project we encountered a full range of issues that helped add to the lengthy completion timeline, but we worked with the customer to make sure what was ordered is what we installed. FAS completes 99% of contracted jobs without issue, but unfortunately not all projects go according to plan. Throughout this process there was never any excuses made or blame placed other than on us as an organization. The project passed county inspection on 8/12/15 and has been acknowledged by the homeowner that we are 100% installed and delivered. After the project was completed FAS provided an honorable customer service discount to the customer with an invoice for the remaining balance. Quickly following that correspondence we received multiple poor online reviews, which are understandable for the timeline of the project; but also legal threats to escape paying the entire balance, plus asking FAS pay back a portion of their original deposit. The customer’s expectations of a discount of this nature are unrealistic and irrational. FAS is a small business and there are hard costs associated with every project and we simply cannot afford to absorb a discount of this magnitude. This project took much longer than expected, but FAS remained steadfast through the process to make sure the final product met our high quality standards to the absolute completion of the contract. We apologize for the delays and bumps in the road along the way and have communicated that profusely to the customer, but feel that our reputation of high quality work should leave the final impression at the residence."
Debby R.
Aug 2015
Several of the sliding doors were repeatedly delivered with scratched glass thus requiring replacement and delays in completion. Project was begun in October 2013 and not completed until July 2014. Caulking around some of the windows was amateurish. FAS failed to provide required information to Duke Energy to obtain rebate and we therefore lost the opportunity to apply.
Response from FAS Windows & Doors LLC
"Thank you for your feedback. We are always 100% focused on doing the best job possible for our customers. We work with many different manufactures which is what makes our company unique. However sometimes we receive product that shouldn't have passed the manufactures quality assurance protocol before being ship to us. Unforeseen bumps in the road unfortunately happen and we are very thankful for your business and allowing us to do what it took to fix everything to your satisfaction."
Marijane G.
Jul 2015
unknown
Response from FAS Windows & Doors LLC
"Thank you for your review and feedback! We are very happy you are pleased with our products and service. We look forward to serving you again in the future."
Richard L.
Jun 2015
unknown
Response from FAS Windows & Doors LLC
"Thank you for your review and feedback! We are very happy you are pleased with our products and service. We look forward to serving you again in the future."
John B.
Jun 2015
unknown
Response from FAS Windows & Doors LLC
"Thank you for your review and feedback! We are very happy you are pleased with our products and service. We look forward to serving you again in the future."
Licensing
State Contractor License Requirements
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FAQ
FAS Windows & Doors LLC is currently rated 4.2 overall out of 5.
No, FAS Windows & Doors LLC does not offer free project estimates.
No, FAS Windows & Doors LLC does not offer eco-friendly accreditations.
No, FAS Windows & Doors LLC does not offer a senior discount.
No, FAS Windows & Doors LLC does not offer emergency services.
No, FAS Windows & Doors LLC does not offer warranties.