Elder Ford of Tampa

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They listen to the customer needs and they provide you feedback on issues that come up and address them. They also provide a complimentary care wash.

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On September 27, I dropped my car off for a scheduled appointment to have the a/c panel looked at, the ignition to be looked at and to find out why the battery light was coming on. Upon arrival, I told the service advisor that I needed the car back by 4. She stated that all items may not get looked at but that they would look at much as they could by that time. The day went on without any type of communication. I called and left several messages, but never heard about the status of my car. I decided that I would have someone take me to the dealer and I would find out what was going on. When I arrived, the original service advisor I was dealing with was not available. I spoke with someone else and found out that my car had not even been looked at and it had been there for several hours. I requested that the car be brought to me immediately. The new advisor told me that this was the type of appointment should be made for the morning as this would take awhile to look at. I explained that this should have been communicated either when the appointment was made or when I dropped it off. He stated I was correct and that he wanted to make this right. At this point, I didn't want to come back, but he made me a new appointment and did not charge me the diagnostic fee of $90. On September 29, I dropped my car off for the new appointment. I received a message about what needed to be fixed. I returned the call and left a message stating that I only wanted two of the three services performed. I was told that ignition could be fixed that day but the control panel needed to be ordered and would be in the next week. My expectation was that I would get another return phone call regarding the status of my vehicle. I called to check on the status and I got no word. It was now 4:30 pm and no word. I went to the dealer to find out what was going on and was told by the service advisor that she called and told me that it wouldn't be done until 6. This was untrue as I never received any type of phone call from her. I then requested to speak with the manager. Upon speaking to the manager and explaining that his poor customer service and lack of communication was infuriating, I was given a loaner vehicle. I was told to keep the vehicle until the following week when the part was to come in so that there was no more inconvenience to me. A week later, Tuesday, October 4, I get a phone call that the part has not arrived and I will get an update when it comes in. Communication has been lacking through this whole process. I felt at this point that it was the responsibility of the service advisor to make sure she communicated with me. The next time I heard back from anyone was October 11. I explained that I would not be collecting my car until the following week as I had to leave town due to a death. On October 18, I was able to get my car. When I picked up my car and returned to work I notice that my ignition was making a dinging noise even though I didn't have the key in or my lights weren't on. I emailed a service advisor and told them what was going on. He stated he spoke with a technician and a wire must be messed up. Now mind you, they have had my car for a few weeks. I think someone would have noticed this when they took the key out and it was making this noise. I was informed it would be a few hour process to get this fixed. The next day, the dealership sent their drivers over to pick up my vehicle. They came shortly before 9 am. Again, my expectations were that there would be some sort of update throughout the day. At 2:30 there had been no word about the progress. I emailed the service advisor stating I was told this should only be a few hours and I needed my car by 3. I received an email that stated this was a priority. I emailed back that I needed to know ASAP if this was not going to happen as I had to make arrangements to get my children. No response. I called and left a message at eight minutes to three stating I needed to know what was going on. I then received an email at 3 stating someone was on their way to get me and either my car would be done or a loaner would be given to me. At 3:10 pm my car was brought to me. All I heard was I am sorry. This did not help. I left knowing that I will not be bringing my business back to them.

Horrid. Lazy staff. (Too busy to call after 7 hours of having my car n the "VIP" list since this was a repeat.....but the lady wasn't too busy to have her Home Warranty company on the speaker phone so we could all see she was doing personal business.). They are really bad and not nice unless you get lucky enough to get the guys who speak To Spanish only customers - they are great.

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They told her, "Oh, yeah, this needs to be done and this needs to be done. This is something wrong with your car." They lied about services that were needed. You go in for a $30 oil change, and then, they tell you your bill is going to be $2000 with all the stuff that needs to be done.

Dropped my 2005 F250 6.0 diesel off due to running bad. They took my truck for a test drive and found out that I blew the head gaskets. Elder Ford did a great job on fixing my truck and treated me great. Had to wait on Ford ESP warranty to approve everything, once everything was approved, they jumped on it and got it takes care of. Will use then in the rest of my cars.

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Service went well. They explained all the needed services after detailed diagnostic and before doing any of the work. Took a bit longer to finish than they anticipated but that was not a problem. They could not do transmission service due to an over tightened plug that to open meant replacing a lot of components. They said would be ok for another 20k miles before addressing. Joe my service advisor called 3 times to keep me updated which was appreciated.

We brought our Expedition to Elder Ford and told them our story about Bill Currie and all the trouble we have had. We also told them about the paint job and with papers in hand, showed them what we need done. Their estimate was 800.00 less than Bill Currie and they worked magic on the car. They didn't need to take off the hood, painted everything we needed and gave it back to us without flatten the tire. We are looking into a car purchase from them in future.

Having purchased new cars throughout the years -- it is generally such a headache and exhausting. When we began looking for a 2014 Ford Fusion Energi Titanium -- there are not that many available with the exact packages that we were looking for -- color, interior, etc. When we initially went to Elder Ford -- we experienced a few minor snafus. I posted on a social media site that my experience had not been too good. Within 24 hours I received a message from the General Manager Terald Hopkins requesting that we contact him immediately regarding our experience -- that he would like to discuss the problem so it could be resolved and/or rectified. We explained that we had put a down payment on another car. This did not matter to Mr. Hopkins -- he still wanted to make their wrong a right by trying to speak with us. This is what I call bending over backwards to accommodate your customers. When we left Elder Ford that Sunday March 30, 2014 -- we actually went to another Ford dealer and put a deposit down to locate the Ford Fusion Energi Titanium we wanted. Here we are almost four weeks later and the other Ford dealer still has not provided us with a delivery date (They were saying approximately another 6 to 8 weeks). The General Manager (Terald Hopkins) at Elder Ford located the exact Ford Fusion we wanted without ordering it. Mr. Hopkins went over and beyond the call of duty to make this car buying experience not only hassle/stress free -- he negotiated a great deal for us and threw in a few special treats. From the minute we pulled on the lot until the minute we drove off in our NEW car -- it was the best car buying transaction I've ever had. Our salesperson Shannon diligently went through the entire interior and exterior to explain every feature and Terald Hopkins was and quot;hands onand quot; during the transaction to make sure that we were completely satisfied and happy. Craig Randolph (the General Sales Manager) even came over to introduce himself and shake our hand. The finance director-- Michelle Santiago made everything so simplistic. Usually finance department is so stressful you want to run away as fast as you can. Ms. Santiago did everything within her power to make this process easy. Cannot say enough good things about Elder Ford. So Angie's List consumers, if you are looking for a stress free car buying experience -- look no further -- come to Elder Ford.

very smooth

they are fast and efficient ask for shaun he is a really great guy

They were able to locate one from a dealer out of town. They offered to go it for me, but I didn't want them to drive it across the way. We when I told them this, they told me to call the other dealer and deal directly with them. I had negotiated price with them and they set it up so I can still get the deal with the other dealer. They got no credit for it or compensation. They just helped me find my car.

Had an odd transmission problem with an older Ford Focus. When we called around to find a service provider, Elder was the most professional and actually seemed to take time to listen to us. We took the car in, fully expecting to have them come back and tell us it needed a full transmission rebuild (and costing us well over $1000), but after looking at it for a few hours, they came back and told us it was only a $200 sensor that was on the back side, so it wasn't a major issue at all!! We were very pleased it was that simple. They get parts from a local wholesaler, so it only took them a day to get the part and they had the car fixed the next day!! Of course, as you'd expect, they did an inspection and asked to correct a few other things. They replaced the front breaks and changed the oil, which were things we knew needed to be done, and they also found a sway bar connection that had gone bad. All in all, it was only $800 to fix the transmission, replace front rotors and break pads, change oil, swap out the sway bar components, and even replace a couple of tail lights that were blown out. Still much less than we expected. Not that I didn't want to trust them, but I did look in the front wheel well and saw the new pads, rotors, and even the sway bar that had been replaced, so I know they did the work I was charged for. And the car is running quite fine since they worked on it. Overall it was a very pleasant experience!