Doors Crafter

I contracted with Don Ng of Doors Crafter in 2016 to supply 12 interior doors and 2 custom entrance doors for new residential construction. The custom entrance doors were delivered with a finish that would never harden. I've had to contract with another company to sand down those doors and re-finish. That amount was deducted from the final balance due Doors Crafter. We've now just noticed all the interior doors are all "bleeding" through the finish coat of paint due to the fact Doors Crafter didn't use the proper primer. All the interior doors have had to be re-sanded, primed with the proper product and re-painted. This now results in an additional cost of $3,000.00. My attorney has contacted Doors Crafter in an attempt to remedy this situation without filing suit, however Doors Crafter has ignored the correspondence. It's also come to my attention that Doors Crafter used 2 different types of glass in the entrance doors, some of the glass has been sand blasted while others are acid etched. Don Ng rarely will answer his phone or respond to texts or emails. His voice mail is generally full and cannot accept messages. The service Doors Crafter has supplied is abysmal at best. Dealing with this company has been extremely disappointing and would warn other consumers to steer clear. He now has an "F" rating on the Pinellas County BBB site (see reviews and complaints). He refused to answer inquiries from BBB. I recently sent him a copy of the BBB review to see how he would respond and his response was, "Still 3 months out on doors." This company should not be allowed to conduct business. Steer clear!!! Product_Or_Service: Interior doors + entrance doors (Show Less of Complaint) Desired Settlement Per comments above, my attorney offered to accept $2,000.00 vs. the $3,000.00 total cost to avoid litigation. I can forward my attorneys correspondence to your investigators. I would accept $2,000.00 for restitution.