CURB APPEAL PERMANENT MILDEW REMOVAL

"THIS PROJECT INCLUDED "STAIN SEALING" A PREVIOUSLY STAIN-SEALED KOOL-DECK SURFACE. A "THICK" STAIN-SEAL WAS REQUIRED, IN ORDER TO FILL IN EXISTING CRACKS, BUT MADE FILLING-IN SMALL "PIN-HOLES" IN THE TEXTURE MORE DIFFICULT. 1) WERE THE CUSTOMER'S CONCERNS RE: "PIN-HOLES" CORRECT? YES. 2) DID WE TRY TO ADDRESS HIS CONCERNS IMMEDIATELY? YES. DEALING W/ A SETTING SUN, THE SHIFTING LIGHT BROUGHT OUT OTHER "PIN-HOLES" THAT BOTH THE CUSTOMER & I, TOGETHER, MISSED TWICE BEFORE. 3) DID I LEAVE IN A "HUFF", "OVERWHELMED"? NO. IT WAS GETTING TOO DARK. I PROMISED TO RETURN THE NEXT A.M. & RE-SEAL THE ENTIRE DECK. 4) DID I COME BACK THE NEXT A.M. & DO AS PROMISED, TO HIS SATISFACTION? YES. 5) RE: "NO NEED TO SIGN"...(NOT DON'T WANT YOU TO SIGN, A TOTALLY DIFFERENT MEANING), IN 5 YRS., I HAVE NEVER ASKED ANYONE TO SIGN ANYTHING, NOR HAVE I EVER ASKED FOR ANY DOWN-PAYMENT. I TRUST PEOPLE. MY POLICY HAS ALWAYS BEEN - PAY THE AGREED UPON AMOUNT UPON COMPLETION & SATISFACTION. IF THE JOB COSTS ME MORE, I WON'T COME BACK TO THE CUSTOMER FOR MORE. 6) RE: "I KNOW WHERE YOU LIVE". OF COURSE I DO - I'M WORKING @ YOUR HOME! EVERYONE ELSE LAUGHS, COMFORTABLE IN KNOWING THAT I'M NOT ACCEPTING ANY MONEY UNTIL WE HAVE PERFORMED A SERVICE TO THEIR SATISFACTION. 7) DIFFICULT CUSTOMER? NOT REALLY. DIFFICULT PROJECT? YES. PROJECT COMPLETED TO CUSTOMER'S SATISFACTION & CORDIALLY? YES. FRANKLY, I DO NOT UNDERSTAND ANY REAL REASON FOR THIS POSTING. GREGG BUSCH, C.A.P.M.R"

"I 1ST MET MEMBER ON 2/10. HE HAD JUST RE-LOCATED 3 MOS. PRIOR. SINCE HE WAS NEW TO THE AREA & WAS HAVING A LOT OF WORK DONE ON HIS HOME, I SUGGESTED THATHE JOIN ANGIE'S LIST, & PROVIDED HIM W/ AN APPLICATION. HE WAS IN A HURRY, SO I HAD TO EXPLAIN OUR 6-STEP CLEANING PROCESS (STANDING UP) @ HIS DESK. HIS LANAI CAGE HADN'T BEEN CLEANED IN YRS. AS ALWAYS, I EXPLAINED THAT UNLESS HE COULD SUSPEND "GRAVITY", THE DIRT ON THE CAGE & SCREEN ABOVE THE POOL, WOULD FALL INTO THE POOL, & HIS POOL SWEEP WOULD PICK IT UP. WE WOULD PROCEED TO CLEAN THE DECK. (I DON'T KNOW IF THIS IS HIS 1ST FL. POOL.) HE WAS IN A HURRY TO MEET W/OTHER CONTRACTORS FOR OTHER PROJECTS ON HIS HOME, SO IT IS POSSIBLE THAT HE WAS NOT PROCESSING ALL OF THE INFORMATION THAT I WAS GIVING HIM. PERHAPS HIS POOL SWEEP WASN'T WORKING, HENCE THE REFERENCE TO THE ABOVE ALLUDED TO CONTRACTOR. 2/11 PERFORMED CLEANING 2/13 CUSTOMER WROTE CK. FOR JOB 2/14 MAILED CK. 2/15 8PM CUSTOMER CALLED & LEFT MSSG. COMPLAINING THAT WE "TRASHED" HIS POOL, WILL NEVER RECOMEND US, & I DO NOT WANT TO SEE YOU OR HEAR FROM YOU AGAIN! 2/21 JOINS ANGIE''S & FILES THIS REPORT. IF YOU HAVE EVER HAD YOUR CAGE & SCREEN CLEANED, ESPECIALLY IF IT WAS VERY DIRTY, YOU KNOW THAT DIRT "WASHES DOWN". 4) A''S - 1) F, NEW MEMBER - YOU CAN FIGURE THIS OUT FOR YOURSELF. P.S. I HAVE NEVER NOT RESPONDED TO A CUSTOMER'S QUESTIONS OR CONCERNS. THIS TIME-PER HIS INSTRUCTIONS. THANKS, GREGG"

"IT IS POSSIBLE THAT THE REASON "CURB APPEAL" RECEIVED A GRADE OF "B" REGARDING PRICE, IS BECAUSE THE CUSTOMER HAD BEEN ACCUSTOMED TO THE PRICE PROVIDED BY THE PREVIOUS CONTRACTOR, WHO HAD PROVIDED THIS SERVICE, FOR YEARS PAST, AND WHO WOULD HAVE PROBABLY PERFORMED THIS SERVICE AT THIS TIME, HAD THEY NOT GONE OUT OF BUSINESS. "CURB APPEAL" DOES EVERYTHING WITHIN IT''S POWERS TO HOLD DOWN PRICES TO OUR CUSTOMERS, HOWEVER, CURRENT PRICES REFLECT EVER INCREASING COSTS OF MATERIALS, DURING THE PAST 3 YEARS. CURRENT PRICES HELP TO ASSURE THAT WE WILL NOT GO OUT OF BUSINESS, AND WILL BE THERE FOR OUR CUSTOMERS FOR YEARS TO COME. "CURB APPEAL" APPRECIATES THIS CUSTOMER''S BUSINESS AND THE OPPORTUNITY TO MAKE A NEW FRIEND AND REPEAT CUSTOMER, AND CERTAINLY APPRECIATES THE TIME SPENT TO COMPLETE THIS REPORT CARD ON OUR COMPANY!"