Cross Creek Cooling & Plumbing LLC

Unfortunately, I had a very bad experience today with Bob. From the moment I opened the door, his behavior was tense and visibly agitated, as if he were already having a bad day. However, that’s no excuse for the aggressive, loud voice and disrespectful way he treated me. While I was trying to calmly explain the issue with our kitchen leak and then the bathroom leak, he abruptly raised his voice, spoke over me, and told me I “didn’t understand” in a condescending and dismissive tone. His behavior was so loud and hostile that my wife, who was downstairs, heard him from the second floor and was alarmed—she almost called the police. This kind of behavior is unacceptable, inappropriate and unprofessional. In all my years of receiving service work, I have never been treated like this. No customer should ever be made to feel unsafe in their own home. Totally never again I am going to call this company.

One word… shady. Bob and Paula duo are rude with a nasty disposition. They never take responsibility for any mistakes and love to blame it on the homeowner. They blamed me for not knowing my drain line was clogged. How am I supposed to do that?

Robert and Paula are reliable, hard working, and most importantly ethical. They had no problem with explaining things to me patiently. My purchases qualified me for $1400 in Rebates. The application for those rebates were understandable, and Paula showed me exactly what I would need. I had gotten 3 estimates for this job. Robert was the least expensive, but I particularly liked how he wrapped his brain around what I needed and figured it out. I especially prefer working with family owned businesses, so the fact it's just Robert and Paula was perfect. They have a procedure and a method for getting everything handled, and they never dropped the ball. The AC/gas furnace was $5350. The tankless water heater was $1900, which was a much better price than what the TECO installer would have charged. Without my even asking, he offered a little price break since he would be doing the two jobs together. Very nice! Hard working and honest, you can't beat that!!

They have been great. He is my regular maintenance. I would give them an A on everything as well. I would use them again.

They took the old unit with them. They made sure the thermostat was hooked up correctly.

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Work was performed satisfactorily.

He analyzed the issue, and saw that the hoses were not on tight. But I thought there might still be issues in the wall. I decided to have him cut the wall. He cut a small rectangle, found that there were no leaks at all,, and fitted an access panel for any future concerns. Charged me a service call, and nothing else. He was efficient, knowledgeable, friendly and on time. This is the second time we have used Cross Creek Plumbing, and will continue to use them. Very strong integrity which is very important when hiring a service company.

Got 3 quotes just to make sure I was comparing exact units. He was way cheaper because he has low overhead. Bob has been doing it a long time and services a lot of people in our subdivision. His wife Paula handles paperwork. Easy to deal with and I never felt like I was getting a sales job. I only regret not getting it done sooner. My electric bills have been chopped in half!!

not applicable

Went very well.

Service was prompt and efficient.

Cross Creek has also performed several plumbing repairs for us in the past ,and we have always been well satisfied with the service and very fair prices.

unknown

One of our AC units was not working and Bob got it fixed in 10 minutes. We have used his company for years now and he is always punctual, polite, and professional. When we first found Bob we were told by another company that our entire AC unit needed to be replaced at the cost of over $5000. Bob came out, spent a good bit of time working on the unit AC unit and the final cost was under $500. Since then we have used Bob consistently and have referred him multiple times to all our friends. Bob is the greatest!

rity It went great! Awesome work! I would refer Bob to anyone who needs a great plumber with integrity and a friendly personality!

Bob came out promptly when called about our A/C not working the first time and replaced a modulator.

A few weeks later the unit stops again, we call, he comes out promptly. He said our puron was low but when asked about a leak he assured us it must be a very slow leak since we have had no problems in the last 8 months so we opted to just add the puron for $200 on his advise and not bother to pay to find the leak since it must be very small.

One week later I texted him that the unit had stopped again. He responded  asking who I was. That surprised me since he had just been here and I had a text thread with him (of course I added his name to my contacts since I thought he would be our A/C 'go to' guy. Guess he does not take his contacts seriously enough to add them to his phone since I see in another review*, which I am really sorry I had not seen before these last encounters, saying the same thing.

Ok. Anyway he came out a few days later. While there he discussed replacing the coil and probably our condenser too. As he was talking about the different options he became very angry with me and my questions. As a homeowner looking at a very high cost project in our home I don't think it is unusual to ask questions. We hoped to make the right decision which we felt like we previously had not made the right decision by simply adding $200 of puron that was now gone one week later.

Bob got extremely rude. He actually YELLED* at me in our front yard . When I asked him why he was yelling* at me he said it was because I don't seem to understand what he is explaining. He needed to yell so I would understand.

Later that day another company came out to give us an estimate. The man was very nice and polite. When I recounted the issues we had with the unit (not the issues with the repairman:-) I had included that we had just paid $200 to add puron just a week earlier. That repairman said he could not understand how it could have cost that much to add puron. He was shocked. He actually added some for free (without my asking him to) since, as he said, it would get us through the night. How very thoughtful with it 90d out and we have been without A/C for 3 days by then.

*I see that another reviewer was YELLED at too.

It didn't seem as though the problem was fixed. The air handler was dripping water into the pan below and it had to be vacuumed out daily after noticing. When this company arrived he advised it was probably a clogged drain line and they also vacuumed line. The problem didn't go away and I was still having to vacuum the pan out daily and a few days later I texted the owner that I am still having to vacuum the pan daily and there still is the drip.

Now at the initial call he advised me to text my address and indicate clogged drain line - which is what I did. The second text to him he said I don't have your contact info or know who you are. Okay I sent the information to him again He advised that it sounds like the drain is still clogged.

So I didn't want to push him as I didn't feel it was an emergency. A couple more days go by and I text him again and ask if I am on my own on this or will you be following up to see why it's still clogged.

He responds "again" that I don't have your contact info and don't know who you are. I give him the info again and send him a photo of our previous texts back and forth. He sends back a text verbatim.....

"I'm just curious do you think I save every text I get"

I responded I was waiting for further response so I figured you may have our conversation since it was unfinished and thought I might be in your contacts since you did the job. What is your point by asking me whether I think you keep all texts? Call me, and I provided my number.

A few minutes later he calls back and starts yelling at me!? Really - why are you yelling? I just want my issue that I paid you to fix get resolved. He initially says he will come back but he's yelling at me. I say why are you yelling at me I just want to get this resolved and you being a businessman and......

He said, Forget it, I will refund your money and you can call the BBB! I said I don't want to call BBB I just want my problem fixed. He says I am refunding your money, etc.

I am not sure what his problem is but I don't like and will not put up with being yelled at by a businessman that I am paying for a service. Cross Creek Plumbing did quickly refund the money and I will give them credit for that.

I got another company that came and FIXED the problem and the pan under my ac handler is dry.

unknown

We use them all the time. He is just down the street from me so anytime I have an issue or something blocks up or turns off, he is always out there. He takes care all of our neighbors too. He checked everything and didn't find the problem so we think the detector was doing something funny. His pricing is excellent.

He is on time and he responds quickly to problems. He has an extremely good price and good quality with the materials and workmanship. I would continue to use his service in the future.