COUNTRY CHASE VETERINARY

Love County Chase ~ everyone there is so personable and cares about what they're doing and treat the animals ( I have birds) like they were their own -the whole staff is great !!! Dr Smith listens to you AND explains things - she takes the time and cares and it shows - thank you !!

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The surgery on my pet for removal of a tumor on hind  leg, ear, side and a skin tag on front leg. I was given a low and a high price but the vet assured me since the difference in prices depended on how long the actual surgery would last everything could probably  be done within 40 minutes so I should  figure on the lower price.  Part way through the surgery the vet tech called me to tell me quote "we are $1100 into the surgery and are still on the leg tumor......we should be able to do the skin tag and the tumor in the ear, but if you want us to do the side tumor it will cost a few hundred dollars more".   I told them to finish what  they were doing and leave the side growth for a later date.   The vet  Dr. Smith called me to say the surgery went well and that she got all the tumor. I elected not to have the tumor's tested because it was so expensive.    Within two days after surgery the wound on the leg was leaking through the bandage so we took him in.  They re-bandaged it and actually charged me.  Another two days and additional leakage.  My husband took him back and was told by the vet that the tumor was growing back to which my husband responded "how is that possible when you told my wife you got everything."  She told him he could always go somewhere else, which was the wrong thing to tell my husband.  He told them he thought they traded ethics for the almighty dollar.  Told them his wife liked this place but he never did.   They re-bandaged the wound and was going to charge again but he told them to talk with me when I got back in town.  The next day my dog was restless and panting horribly.  He took Satch to Blue Pearl and they said they didn't see anything growing back.  Recommended Tramdol. They re-bandaged the wound.. 
Realizing this was going to take many more re-bandagings I made an appointment at Countrychase to learn how to do it right since I was being charged each time I went in. All of which should have been considered follow-up visits from a surgery they performed.    When I arrived I was talking to the receptionist Donna and told her about my husbands experience over the week-end, when all of a sudden a woman I had never seen before came out and berrated me to keep my voice down.  I asked her who she was and that I wasn't being loud I was only talking to Donna.  She told me she was tired of my attitude and that of my husband and I should leave.  I pointed out I had an appointment and was intending to keep it. She made other comments accusing me of things I said  which I never did.  She actually told me if I didn't leave she would call the cops.  I managed to keep my appointment and the tech's showed me how to bandage my dogs leg and was charged over $60 for that plus some wraps. Because they were angry with me and my husband they were willing to leave us and my dog to our own devices without ever having finished with his surgery follow-ups. They didn't even care that my dog had staples going over 1/2 way around his leg. This proved to me they had no concern for my pet that they had been treating for over 7 years.
As I was leaving Donna gave me my records and to my astonishment and horror found out they had actually re-stapled his wound on the day my husband took him back to re-bandage the first time. According to my records there is no mention of any pain medication given to re-staple wound.  I'd also like to mention in my records there was absolutely nothing of the surgery itself in those records.  It wasn't until the vet I have now requested them that I actually received them.   I wonder why they weren't included in the intial records.  I wonder!!
 I posted photo's of his leg on Facebook and everyone was appalled.  If there was a place to post photo's here I would.  My name is here so feel free to go and look at the pictures.  I believe I've posted photo's in other reviews I've written both on Yelp and Yahoo!
Countrychase claims I have no trust in my vet........a silly statement when I have been going there for over 7 years and recommended the place to friends. 
I now have a new vet and I'm completely satisfied.  I've invested between 5 and 6 hundred more with my new vet trying to correct the horrible job Countrychase did. 
I will never recommend this place ever again.  I am sad that the one person I depended on there was Dr. Boston.  I told the woman that came out I wanted to speak to her and she said everything she told me was authorized by Dr. Boston.  How sad she would allow someone in her establishment speak to a loyal client like she did.  I believe her name is Jennifer and she is the office manager. 

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I used them for about a year and a half. I would recommend them to anyone. They're thorough and they provide me options. They are warm and friendly. They're local to me.

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Dr. NicoleTrakas treatment seems to be working effectively. My dog is responding well to his treatment. A follow up is to take place at the beginning of February 2015, I am very pleased with Dr.Trakas approach to my dog's treatment.

When we started bringing animals to them, Dr. Jane Boston was our primary vet and was wonderful.  Dr. Nicole Trakas is who we normally see now as Dr. Boston is now retired but still practices alternative medicine.  She is phenomenal.  She is extremely compassionate and is an excellent diagnostician who will talk things through with you and will provide you with options.  She encourages you to make the decision that is best for your family.  She goes above and beyond. The vets, clinic manager, technicians and front office staff are all an A+ to work with.

Went great. Dog is doing better and they exceeded expectations

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Beautifully.  They accepted the dog in transfer and were on time and very professional.  Since the puppy had been on heart worm prevention since 2 months (now 6 months) thy did not require a heart worm blood test.  Good value and we will be using them for our cats as well.

Work in progress but they have my confidence that they are doing as good a job as anyone. Hoping the treatments turn out effective.

Countrychase Vets performed the original neutering. The vet came out with the report that it was very complicated and  they had a hard time finding his testicles. However said vet was 99% sure they had been removed. The kitten than began having what we believed was UTI's and wetting outside the litter box. He was also aggressive with the other house cats. He was treated many times with antibiotics. Several months after the operation a testicle descended. They re-operated at no cost to me. The symptoms of wetting, bad smelling urine and aggressive behavior continued and the kitten was losing alot of weight. I was told it could be stress in the household....We became very afraid for his life and took the kitten to a specialty vet. The second testicle was stitched inside during the original failed neutering and it had to be surgically removed. The kitten is thriving now. I do not feel the vets at Countrychase took the symptoms seriously and we might have have lost our kitten had we not rushed him to another vet.

Needed to have my dog's shots updated. Everyone was so welcoming & genuinely interested in making my dog feel at ease. The assistant spent a lot of time on the floor just petting her & building trust while we discussed her history. The fact that they didn't put her up on the examination table was a relief to both of us! This had always been upsetting to her in the past. Dr. Whitten also sat on the floor during his exam.  He was quite thorough even though my dog was not particularly cooperative. After the exam, I had asked that they clip her nails. I have never seen someone so patient as the assistant, Becky. Overall our experience was wonderful. I have since spoken to them about diet as well as training. I would not hesitate to recommend this group to anyone.

They are great! Compared to other vets, their prices are reasonable. They go out of their way to coordinate with our other vet in MA when we move up there for the summer. They are very knowledgeable, too - if a tech can perform the service, they won't charge a vet fee.

The staff is very nice and the vet is very knowledge in medicine and offers good advice and tips on how to keep my bird occupied. .  They offer reasonable prices.  They’re  always there when I need them and they’re accommodating with appointments and the appointments are typically kept on-time.  They answer any questions I have in a timely manner and I would recommend their service to others.

They‘re very caring and offer accommodating hours.  The vets are very knowledgeable and capable.  The office is nice and comfortable.  Their prices are a bit on the high end but they are punctual with appointments  and I would recommend their services to others.

They’re very caring and they give my dog good care.  It’s a very nice, clean and neat facility to take you pet.  They prices are on the high end there.  The staff is very considerate and know how to treat a customer.  They’ve very good with keeping the appointments on-time and the location is convenient to my home.

I’ve seen all the vets there and they’re always professional and friendly.  They offer reasonable prices.  The office is very clean and they’re very good and accommodating with appointments and keeping the appointments on-time.

They were unbelievable.  I stayed in touch Dr. Boston even after I moved out of the area. I definitely credit her to prolonging my cat’s life to be 20 years old. I would highly recommend them to anyone seeking a compassionate and caring vet. She even sent a sympathy card after my cat passed away.

They were very good and I liked them a lot.  They were very quick and nice and knowledgeable. The prices were very reasonable.  I would recommend their services to others.

They have helped our animals live a long and health life. They are very fair and extremely caring. We started with Dr. Boston when she first owned the clinic. We were one of her first 100 customers. We have continued to use them over the years because their staff is so caring. They don't have a high turn over because the quality of medicine they use. We have had some very serious situations over the years. Each time, they bend over backwards to accommodate. Dr. Nicole Trakas came to our home for about six months to treat one of our dogs. She said because the dog could barely walk, it would make more sense for her to come to our home. They are all fabulous. I have nothing but excellent things to say about their service. They have also grieved with us each time we lost an animal.  Once, our dog was suffering from heart failure and was in a lot of distress. Dr. Trakas and a vet technician came to our house to give the dog a shot. We all sat in the garden, my dogs favorite spot, and they could have not been more delicate and caring. They made the process a lot easier for us.  They treat us like family.  If I call, I can always speak with a vet technician or pharmacy technician to explain the situation. They are very responsive. If I don't reach them, they call back within a couple of hours. The vet will even call back depending on our needs. The front desk people are very responsive and caring. They have at least three people at the phone answering calls. They know their clients and they treat you with a lot of respect. They ask pertinent questions and are so experienced they know how to field the call.

I will never use another vet hospital! The staff is very experienced and knowledgeable. The doctors really care about all my pets, and have resolved any problems that occur with my mini zoo. I have reptiles, birds, cats and dogs, and they are capable and willing to see them all. I wouldnt use anyone else for any of my exotics. They are well priced for the services they provide I think, and don't go overboard with diagnostics or treatments like some other places I once used.

Dr. Whitten was fabulous!  Both the technician and Dr. Whitten took the time & listened to my cat's history and the current problems he was having.  They also listened to my concerns with having and treating a 19 year old cat.  This was a breath of fresh air compared to the previous veterinarian!  Dr. Whitten addressed the concern at hand and set up a treatment program to follow that was not too evasive.  He told me that he would have someone call to check on my cat's progress the following week.
It's taken a little bit longer than anticipated to clear up the issues but the staff has faithfully called each week to check on my cat's progress and to address any concerns.  Any concerns I have had, they have taken notes and brought them back to the doctor.  They have also gotten back to me on the same day with a follow up plan for his treatment.
They have been fabulous!  I am so happy I went to them.  They not only treat the animal but they also understand the emotions that can go with the care of a senior animal.