1/27/2019 I had hoped to be writing an excellent review but find I am very frustrated about the whole experience of working with Citrus Contracting. In August of 2018 we began searching for a contractor to replace our roof which had suffered hurricane damage. We were diligent about researching contractors - interviewed 3-4. Many of our neighbors had used Citrus Contracting to replace their roofs and recommended them highly. We met with Wes and he was very helpful in the process and dealing with the insurance company. During our initial discussions, Wes informed us that they would have to remove the gutters to replace the roof. He also said that Seminole County required our insurance company to pay for the re-installation of the gutters. He assured us that they would take pictures of everything on the house so that it would be just as it was before they started the roof repair. I specifically discussed the downspouts on the house and asked if they could leave them so we wouldn't have to paint them again. He said they would repaint everything for us - use our paint or get new paint. He said the gutter company they used would contact us 2-3 days after completion of the roof to set up a time for the installation. We signed an agreement to work on Sept. 15, 2018 and the subsequent work authorization on 9/22/18. We were scheduled for our roof repair on 11/4/18 and everything went smoothly - the crew that replaced the roof was excellent and finished it in a day and a half. After the completion of the roof, it seems that communication just ended. We waited and waited for the gutter company to contact us and never heard anything from them or Wes. In mid December, Wes contacted us about signing a new work authorization since the total amount for the roof repair had increased. I asked him at that time when the gutters were going to be installed. He said "what - aren't they installed?" I said no, that we hadn't heard anything from the gutter company. He came on December 18, 2018 with Alex to have us sign a new work authorization for the increased cost of the roof repair. I told him I was upset about the final repairs on the roof taking so long and that I didn't want all of this construction going on over the holidays. We all agreed that the gutter installation would begin the first full week of January. The very next day, the gutter repair company showed up to put in the gutters. They didn't call us to let us know they were coming. They installed the gutters and then came back to put in the leaf guards another day. My husband saw them - they were putting in screen leaf gutters when we had previously had metal leaf protectors. My husband had to argue with the gutter contractor to get the correct ones installed. During this time, someone from Citrus Contracting came to our house to put the building permits on our front door. These building permits are still hanging on our front door - all through the holidays and a month later. We thought these had to be in place before the work could start. The Seminole County building inspector came to our house on 12/20/18 to inspect the roof and rejected it because the dryer vent was not the correct one. Luckily we were at home and he told us about this since we never heard anything about this from Wes. On 1/21/19 (a month later) Wes and Alex came to our house to fix the dryer vent. At that time I asked when the gutters would be painted and Wes said "I didn't know you wanted that done". We had discussed this in great deal when we started working with Citrus Contracting. Wes said he would have a painter contacts in the next few days to set up a time to do the painting. We have still not heard from a painter a week later. We did see (by looking at the building permits) that the inspector did come on 1/22/19 and approve the roof. Wes didn't notify us that everything was approved. We did, however, receive an invoice from Citrus Contracting requesting final payment. On the invoice, someone had hand written that we could hold back $1000 since some additional painting needed to be done in the NEXT FEW WEEKS. This did not mesh with what Wes told us. I don't know why this whole project has taken almost 3 months since the roof was finalized to complete it. I am very frustrated with Citrus Contracting at this time.