Chet's Termite & Pest Management Inc

"Thanks a million [Member Name Removed]. We really love to hear from customers that have been with Chet's for a long time. We certainly appreciate your support of our local company over the years...and it's always a pleasure seeing you for your pest control & termite services. I know David has nothing but great things to say about you too :). Thanks again and have a wonderful week. Carol"

"Thank you so much for taking the time to review our company and services. We really appreciate your time...and it's always a pleasure speaking with you by phone. I know Frank will continue to work hard for you and keep your home bug free. Thanks again and have a wonderful week. Carol"

"We are very sorry to hear about your experience with our company. Unfortunately, we believe there was a lot of miscommunication between, the owner, mother of the owner and tenants regarding the pest control program. All of our agreements are made in writing with specific language detailing both the customer & company responsibilities to avoid these types of issues. In this particular case, the tenant introduced German Roaches into the property, but the original agreement excluded them from the service. We offered an upgrade to do a full clean out at a discounted price, but they decided to do the service themselves and never informed us they wanted to cancel future services. If they had, we would have requested something in writing, either by text or email, and cancelled the account."

"Excellent news. Tent fumigation can be a stressful process, but we do our best to walk you through the entire process so you know what to expect. We're thrilled to hear everything went according to plan. Thank you so much for your time, your review and support of our company. Carol"

"Thank you so much for your review of our company and sharing your story. We were disappointed to find live termites 30+ months after our initial treatment. It doesn't happen often, however, we did have a material failure at your home. As part of our money back guarantee, we did retreat the entire home free of charge and reimbursed your original investment. We'll be back in a few months to double check the area in the bathroom and make sure there are no more termites visible. Thanks again and we look forward to seeing you soon. Carol"

"Thank you so much for your review. We are thrilled to be working with you to to get rid of those pesky little Ghost Ants. They can be a challenge sometimes, but if they show up again, just let us know and we'll get right out. Thanks again and we look forward to seeing you next month. Carol"

"Thank you SOO much for your review! We can't tell you how much we love to hear from our long time customers...10 years this year...amazing how quickly time flies. Thanks again for your time and support of our company. Many Thanks and Merry Christmas. Carol"

"Thanks again"

"Thank you so much for your review. We can't thank you enough for your time and we look forward to seeing you and family next month. Thanks again and have a wonderful day. Carol"

"Thank you for your time and review. We really appreciate the feedback regarding the pest control & the outlet covers. I can't apologize enough about the carelessness, however, we have addressed this with our team and will make the necessary adjustments to avoid this issue in the future. I am applying a $10 credit to your next service for the trouble and your time. Thanks again and we look forward to seeing you in December. Many Thanks and Merry Christmas, Carol."

"Thanks so much for your review!! We really appreciate you and the time you took to post about your experiences with Chet's....and Michel in particular. We're thrilled you're happy and will be sure to let Michel know. We're so lucky to have him on our team. Thanks again and have a wonderful week. Carol"

"Oh my, I can't apologize enough for the delay of our team member on the initial inspection causing you to be late to work. We never want our customers to work around our schedules. We do our best to work around yours, but it looks like we failed on the initial visit. I am applying a $10 credit to your account for the inconvenience and hope it never happens again. It looks like Yunior is your regular service representative. He's a great technician and will do a great job servicing your home. If you ever have any trouble with our team or service, please don't hesitate to call the office. Many Thanks and we'll see you in December. Carol"

"Awesome....and Thank you so much for your review. Tenting can be tough sometimes, especially in the summer when things are so crazy busy. We're thrilled everything went well and look forward to working with you in the future. Many Thanks again. Carol"

"Thank you so much for your review. We really appreciate your time and it's been great working with you through the tenting and now the pest control program. Thanks again and have a wonderful day. Carol"

"Our 28 year veteran, Kenny Hill, has performed 152 Subterranean Termites treatments thus far in 2017, has completed THOUSANDS of termite treatments over his 28 years and is considered an industry expert in his field. This is the 1st homeowner who paid for services at the time of treatment, then stopped payment a day later....after services were completed. With that being said, the homeowner was present the entire time our crew on the job site; she was prepared and present while the drilling INSIDE her home was being performed; she was informed about the small 4' section in her laundry room that would not be drilled due to the very high chance we would hit a pipe...which comes from 37 years experience. Had we drilled in that area....because she wanted us to....and broke a pipe, she would certainly have wanted us to pay for the pipe and concrete repair, which can be thousands of dollars. There was no additional charge for the small area in questions and it was, in fact, treated from the exterior of the home. As far as the drill holes, we could not perform the job effectively had we not drilled the expansion joint in the enclosed garage. It is impossible to apply material into an expansion joint covered with tile without making the holes. It's like having surgery without leaving a scar. We offer a 5 year MONEY BACK GUARANTEE on Subterranean Termite treatments, so we have a vested interest in doing the job right the 1st time and would everything to lose if we did an incomplete treatment. At this time, the job has been completed....according to the label and according to the law...and she needs to pay for the treatment. If she continues to withhold payment, we will send her to collections and place a lien on the property."

"Thank you so much for your kind words, review and letting us know about the issues regarding the water line. We will discuss this with our crews and make sure they let the office know when something like this comes up so we can inform you, the customer, of the intent to repair. Thanks again and we're thrilled to hear everything else went well with the tenting. Carol"

"Thank you so much for your time, your trust and your review. We look forward to keeping your home termite free for years to come. Carol"

"Thanks so much for your kind words. We are so lucky to have you as a customer and look forward to working with you...and keeping your home bug free for years to come. At Chet's, we really do know you...and our staff...are our the heartbeat of our company. Carol"

"Thanks a million for letting us know how we're doing....and your happy with the service Michael has been providing. He's a really great team member...and he's just a nice guy :). Thanks again and we'll see you in September. Carol"

"Thank you for your positive review and kind words. We really appreciate you, your time and your continued trust in our company to keep your home bug free. See you in August :). Thanks again, Carol"

"Thanks so much for your review. We really appreciate your time, your trust and continued support of our company. Michel is a true gentleman, excellent technician and we're so lucky to have him on our team. Look forward to seeing you in August. Thanks again, Carol"