Charlie's Tile & Marble Inc
About us
Additional DBAs - Charlie's Tile, Charlie's Tile & Marble Inc. Additional contact name - Lazaro Charles Garcia. Additional e-mail - [email protected].
Business highlights
Services we offer
Baths & Kitchens, Grout Cleaning, Grout Color Change, New Tiles Installation. Broken Tile Replacement. Re-Grout Floors, Stone & Grout Seal & Protect & Mold & Mildew Removal., Tile & Stone
Amenities
Emergency Services
Yes
Free Estimates
Yes
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
87% | ||
3% | ||
3% | ||
0% | ||
8% |
He promptly returned my call, scheduled and kept this appointment on time, listened carefully to what I wanted, and explained what he would do for the price he quoted. He removed the cracked tiles, keeping the dust and debris to a minimum, and installed the new tiles so that they matched the existing tiles as closely as possible. He cleaned up the work area, charged us exactly as quoted, and thanked us for the business. Wish there were more like Charlie.
"This customer was right in us not finishing the work , but he forgot to mention that 90% of the work was completed at no charge. And also we supplied all the setting materials at no charge. I refuse to work with someone that wants to change our way of doing things, which I believe is the correct way. Thanks, Charlie"
Was able to match 14 year old grout. Can't even tell where repairs were done.
Little or no dust during tile removal. Did a complete clean up after he was done.
"This customer is a very nice person. I feel awful that I forgot about going back to his house to do some other minor work. So sorry, I dropped the ball. Charlie"
I spoke with the owner, Charlie, over the phone to describe the work I needed done and he gave me a verbal quote per tile for the work. He set up an appointment to come by to present the quote and said if I accepted it, he could do the work while he was there. On the day of the appointment, he called to say he was running a little late and was on his way. He arrived within an hour of the original appointment time with a written quote that I accepted and he began the work. While he was repairing the tiles I had identified, he pointed out a few more with hairline cracks that my husband and I had not noticed. I asked if he could fix the additional tiles while he was there and he said he could. He and the other worker he had with him completed the work in good time. They vacuumed up the debris and wiped down all of the surrounding tile surfaces. As they were cleaning up, they asked whether a spot on the carpet had been there before they arrived and I confirmed it was an existing spot. I was impressed they noticed and asked about it.
I was also impressed that they spotted the additional tiles with such small cracks in them. It was much better to have them all fixed at the same time instead of needing a second visit. If I need additional work done, I would use this provider again. Very polite and very professional - great attention to detail.
This is the 2nd bathroom he redid for us and we are very please with the workman ship on both jobs. If we had another one that needed to be remodled we would use them again
We would definitely recommend him to our friends and for sure call him anytime we have another job.
Licensing
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