Caliber Collision

They were very efficient and kept us informed. They install Honda parts not knock off parts. By installing our Honda parts the warranty was maintained.

I brought my car here because Caliber has always been prompt and got the job done the first time. I always recommend this place and if my issue gets resolved I still will. I came in due to a front end collision that affected my ac as well. I informed them I have an aftermarket grille on the form you fill out on during the visit and my words fell on deaf ears. On a positive note they did try and make the oem grille look like my aftermarket grille until it showed up which I was ok with. Then the first slap in the face comes when the grille arrived, they attempted to have me get it put on myself! I didn't give, so my writer offered to have it put on and gets it done. My main issue is my air conditioning, I told them when I dropped the car off that my ac went out as a result of the crash. When I get my car back, it wasn't fixed. Then when I asked if they could fix it I get the run-around and I just keep getting stalled until I'm eventually told to take it elsewhere to have it diagnosed so they can figure it out easier.....now.....I understand that this is a common practice for bodyshops to do but only BY THE BODYSHOP!!! You don't hand the car to the customer and tell him to figure out your own stuff so we can figure it out!! What kind of business practice is that!! It's been weeks I still have no ac. I have a daughter with special needs that can only ride in my car on cold days because heat makes her panic, this is affecting my very livelihood because my car is also a source of income! I hope there's a GM or someone I can talk to because throughout all this I still trust Calibers competence and believe they can rectify this issue.

Excellent. Able to fix headlight which would have been $1500 extra dollars. Only issue was it took 3 weeks to get an appointment, Worth the wait.

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1- The initial contact went very well and the car was dropped off for work to begin. Received a call that the car was ready after 14 days in the shop. Upon our inspection of the work done, it was discovered that the wrong grill had been installed. After resolving that issue, I got in the drivers seat and noticed a crack in the windshield that was not there following the accident or when we dropped off the car. The crack was about ten inches long and in the lower left portion of the windshield. Had to leave the car again for the windshield to be replaced and the correct grill to be installed. Received another call about five days later that this work had been done and our inspection showed that it was now correct. Total time for the completed repair was 19 days and this was just for bolt on parts since no body work had to be done. Later inspection of the car reveals extensive paint overspray over the entire car.
2- The extra work that we had them perform and was paid for by us was done very well and there are no signs that it had ever been repaired. Cost for this repair was reasonable.
In summation, it appears as though there are two different standards for the quality of the work. One where it is covered by insurance and the other where the cost is paid for by the owner.

We had major auto body work done here, as a result of a car accident, and our vehicle came back to us good as new and right on schedule. Almost all the panels on the car had to be replaced, but you could never tell. I would definitely use this shop again.