BK Clean & Restore, Horizon Carpet Cleaning
About us
Also known as Horizon Carpet Cleaning.
Services we offer
Company did not respond to request for information.
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When he came back out to try and fix it, he admitted he used the wrong sealer, and was unable to remove it. He brought his brother and wife along to help dig the sealer up, which in the process, they dug up grout with it.
I ended up spending the next 9 months fighting with the manager to get me a SKILLED person to come and fix the floor. He said he subcontracts out, so the guy that did the work was responsible for it, not the company.
So at the end of the 9 month fight, the guy came back out with his brother to re-grout the floor, which ended up being a horrible job, and my floor is now ruined because of it.
This was by far the worst experience I have had working with a business and though the guy tried to make it right, I still have a ruined floor that will cost me thousands to re-do.
"We cleaned her carpet in the home she had just purchased. The carpet was very heavily soiled with pet spots through-out, some of which were permanent. Her cleaning total was only $118.84. The other charges were for sanitizing and teflon. She complained about her cleaning to myself after making many inquiries about our company. I explained to her at that time that the carpet was still wet and to let it dry. If she was still disatisfied that I would set an appointment to re-clean the carpet free of charge and to call me on Monday (this was on Sat.), she agreed. She didn't call till Friday demanding her money back because she decided to replace the carpet. The contract states that she had pet odor and stains along with heavey soiled ground in dirt and greasy/oily spots or soiling which was agreed and signed by her. She also signed that she was satisfied. We stand by our work that's why we were willing to reclean the carpet free of charge. We were up front about the condition of her carpet before any work was performed. (per her signature on the contract) Scott Weidner/Manager 6/14/06"
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